Reviews of HOTEL LiVEMAX PREMIUM Sapporo Odorikoen 3 stars

Deepest Apologies for Your Disappointing Stay Thank you for taking the time to provide your feedback, though we are truly sorry to hear that your experience at Hotel Livemax PREMIUM Sapporo Odori Park was so unsatisfactory. We deeply regret that we failed to meet your expectations and that you found our hotel to be of poor value. Addressing Your Concerns While we are glad to hear that you found the check-in process easy, the public bath large, and the beds comfortable, we are profoundly concerned by your negative observations regarding cleanliness and maintenance: Broken Sink, Stained Floors, Dirty in General: This is completely unacceptable. We pride ourselves on providing a clean and well-maintained environment, and it is clear we fell short. We sincerely apologize for the lack of cleanliness in your room and other areas. "Way too expensive for what you get," "Bad value!": We understand your frustration regarding the pricing. We aim to offer competitive rates that reflect the quality of our services and facilities, including our natural hot spring. Your feedback indicates a significant disconnect between our pricing and the actual guest experience, which we take very seriously. "Livemax 'premium'," but worse than cheaper hotels: Your comparison to other business hotels, particularly those at a fraction of our price yet cleaner, highlights a critical failure on our part. We are deeply embarrassed that our "Premium" designation did not align with your experience, and that our cleanliness standards were so low. Immediate Actions for Improvement We are truly sorry that you would "avoid" our hotel in the future. Your detailed feedback is invaluable and will be used to implement immediate and significant improvements. We are taking the following steps: Comprehensive Cleanliness Audit and Training: We will conduct a thorough audit of all guest rooms and public areas, reinforcing our cleaning protocols and providing retraining to our housekeeping staff to ensure meticulous attention to detail. Maintenance Overhaul: All reported maintenance issues, including broken sinks, will be addressed immediately. We will also implement a more rigorous preventative maintenance schedule to ensure our facilities are always in excellent condition. Value Proposition Review: We will re-evaluate our pricing strategy in conjunction with our service offerings to ensure that our guests perceive excellent value for their stay. We are committed to upholding the "Premium" standard implied by our name. We understand that an apology cannot fully rectify your experience, but we sincerely hope you might consider giving us another chance in the future to demonstrate our commitment to guest satisfaction. Hotel Livemax PREMIUM Sapporo Odori Park Manager

Deepest Apologies for Your Disappointing Stay Thank you for taking the time to provide your feedback, though we are truly sorry to hear that your experience at Hotel Livemax PREMIUM Sapporo Odori Park was so unsatisfactory. We deeply regret… Show more

Thank you for your inquiry. Certainly as the text you sent is empty at the moment, it doesn't give you any. Based on your query, I cannot answer. Thank you for your patronage. In your kind attention, what is more Here you will find a summary

Thank you for your inquiry. Certainly as the text you sent is empty at the moment, it doesn't give you any. Based on your query, I cannot answer. Thank you for your patronage. In your kind attention, what is more Here you will find … Show more