150-0002 Tokyo-to, Shibuya-ku Shibuya 3-26-21, Japan
#747 of 1,485 hotels in Tokyo
Guests' ChoiceBased on 1050 hotel reviews
8.2Cleanliness
8.4
Comfort
8.5
Location
9.0
Facilities
8.3
Staff
8.8
Value for money
7.8
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 6, 2025
Romar1
Hong KongBreakfast options are limited, so if you are prioritizing a solid breakfast, look elsewhere. Not massive value, compared to other places in Tokyo, but Shibuya is expensive.
A short walk from Shibuya station. Helpful staff. A small but good work area, if you need to use a laptop. Free WiFi access. A functional kitchen in the room, along with a washer / dryer.
Stayed in September 2025
Reviewed: September 3, 2025
Amir
United StatesLocation
Booking.com
Stayed in August 2025
Reviewed: September 3, 2025
Rikki
IndiaOnly issue is the permanent fan in the bathroom.
Location is good. Hotel is simple, clean and quiet.
Stayed in September 2025
Reviewed: August 31, 2025
Kennedy
AustraliaNo chance of getting a late checkout unless you pay for another night. Need an English speaking TV station.
Close to main area of Shibuya - shopping. Coffee machine downstairs a bonus as well as an ice machine. Washer/dryer in room.
Stayed in August 2025
Reviewed: August 28, 2025
Margaret
United StatesI wish the pillows were more comfortable but they were the average pillow you will find in many Japanese hotels.
Great location, close to Shibuya station but far enough from the business. I really appreciated the kitchenette after many days of traveling to wash my clothes and water bottle. Very friendly staff and nice facility.
Stayed in August 2025
Reviewed: August 27, 2025
Jonathan
SwitzerlandLocation is a outside of main shibuya so it's very calm. Perfect If you want to enjoy shibuya but also have a calm night's sleep
Stayed in August 2025
Reviewed: August 22, 2025
Heather
AustraliaEasy to find, centrally located in Shibuya which made it easy to get around by foot. Room was decent size, facilities were clean and overall a great stay
Stayed in August 2025
Reviewed: August 9, 2025
Inez
SingaporeNothing really. But I stayed in an Annexe room my last visit and it was way too small.
Standard rooms are spacious. Extra sink space useful for travellers. Complimentary coffee is nice. Near Shibuya Stream and lots of nice cafes nearby for breakfast.
Stayed in August 2025
Reviewed: August 7, 2025
Msr
MauritiusSmall rooms quite pricey. A few hiccups with toilet.
Proximity with Shibuya Station via Stream and Scramble Square buildings via 2nd FL. A number of restaurants nearby.
Stayed in August 2025
Reviewed: August 3, 2025
Stephanie
FranceGreat location
Stayed in July 2025
Reviewed: July 30, 2025
Denise
United StatesBathroom is small, like a closet (just watch your head). Also not much space for your luggages (2 large at most).
Excellent location within walking distance to Shibuya Grand Station, Shibuya Crossing & major shopping everywhere. Love that hotel has an amenity bar in lobby to grab whatever you forget to pack. Did not try their restaurant downstairs since eateries are everywhere. There’s a Family Mart nearby too, where I went everyday for bottle drinks. Hotel is quaint, but has everything you need (even a washing/drying machine combo and a kitchen prep area) neatly packed into room. Best part is the balcony access overlooking the streets for some fresh air!
Stayed in July 2025
Reviewed: July 26, 2025
Catherine
United StatesYou give up amenities like a breakfast or food at the hotel.
Had a nice washer dryer
Stayed in July 2025
Reviewed: July 23, 2025
Roger
United Statescan be difficult to find coming out of Shibuya Station, be prepared
pleasant street, a bit boring, but some interesting restaurants nearby
Stayed in June 2025
Reviewed: July 21, 2025
Ling
SingaporeLove the location as it is on the quieter side of Shibuya. Just 10 mins walk to Shibuya Scramble Square. Basic amenities provided. Room is pretty spacious for Japan’s standard.
Stayed in July 2025
Reviewed: July 15, 2025
Aadam
South AfricaThe location was perfect. Close to train stations, a convenience store & was a great base for our time in Tokyo. Small balcony that was great to get fresh air. Staff were super helpful.
Stayed in July 2025
Reviewed: July 11, 2025
Roderick
United StatesThe room was small and the price was over $130/night which was not valued correctly.
Conveniently located in Shibuya Station. The front desk ladies were excellent and very helpful.
Stayed in July 2025
Reviewed: July 10, 2025
Christian
SwedenStandard rooms was very small for two persons
Location, new and fresh
Stayed in July 2025
Reviewed: July 8, 2025
Bart
AustraliaMachines/Appliances had no instructions, not even in Japanese. Difficult to use
Great Bar and Coffee shop
Stayed in June 2025
Reviewed: July 4, 2025
Khairuddin
MalaysiaThe advertised room is located at the main building. The bathroom is a lil'bit old design vs the hotel look.
I like the location. It is near the shibuya square where all the train is accessible and there is washing/dryer in the room.
Stayed in June 2025
Reviewed: July 4, 2025
Tin
SingaporeWashing machine
very convenience to stay and good facilities
Stayed in June 2025
Reviewed: July 1, 2025
Mathias
DenmarkNo room service. A bit expensive but same as the rest of the neighbourhood
Great location a quiet place close to the station. A family Mart just next to the hotel
Stayed in June 2025
Reviewed: June 25, 2025
Branden
United StatesAC turns off when you aren't in the room so frequently came back to a very warm room after a day out. Not all rooms include breakfast so keep that in mind when booking.
Very close to Shibuya Scramble and the station. Room had a combo washer dryer which was great. Familymart is right next door.
Stayed in June 2025
Reviewed: June 25, 2025
Caytlin
IrelandGreat room, great facilities and less than 5 minute walk to Shubuya Station. Family mart next door was very convenient!
Stayed in June 2025
Reviewed: June 22, 2025
Penny
United StatesRoom was small. No room to open suitcase. Bedside table was small and terrible light by bed. No shelves in bathroom and hard for elders to get in and out of tub.
Lobby area was comfortable and well stocked with coffee and available toiletries if needed.
Stayed in June 2025
Innsbruck, Austria
Port Vila, Vanuatu
Radstadt, Austria
Issy-les-Moulineaux, France
Christ Church, Barbados
Kigali, Rwanda
Mansfield, Australia
Cochin, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content