Reviews of HOTEL Tomiya with M's 4 stars
600-8216 Kyoto, Kyoto, 545 Higashishiokojicho, Shimogyo-ku, Japan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe location was great.
The lighting around the mirrors was poor, making it hard to apply makeup.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean, peaceful, modern & spacious rooms
Initial Check in
Thank you very much for staying at our hotel and for your kind words. We were very pleased to read that you were satisfied with the location, room size, amenities, cleanliness, and quietness. Please note that check-in at our hotel is from 3:00 PM, but we are happy to accommodate early check-in requests upon request. When checking in, please use the intercom to call us, and our staff will be available to assist you 24 hours a day. If you have any questions or concerns, please feel free to ask our staff at any time. We hope you will choose to stay with us again when you visit Kyoto in the future. We will continue to strive to ensure your comfort and satisfaction. M's Hotel Staff
Thank you very much for staying at our hotel and for your kind words. We were very pleased to read that you were satisfied with the location, room size, amenities, cleanliness, and quietness. Please note that check-in at our hotel is from … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewVery nice location. The room was clean and super spacious.
1. The electronic lock on the door was difficult to use. A simple instruction explaining a two- or three-finger operation would have been helpful. 2. The automated check-in system allowed us to check in early, but a staff member still attempted to charge us an early check-in fee. This seems to defeat the purpose of an automated system.
Thank you very much for choosing our hotel from among so many others. We are delighted to hear that you were satisfied with the location and cleanliness of the rooms. Our hotel is located right in front of Kyoto Station Exit A5, making it easy to access even on rainy days. Rooms are cleaned every three days, but towels and trash are changed daily. Additional cleaning is available for an extra charge upon request. We apologize for any inconvenience caused by the door lock system. The door is unlocked by entering a PIN code, but to display the numbers, you need to cover the screen with your palm and touch it. We apologize for the lack of information. Additionally, rooms are generally available for check-in after 3 PM, and an additional fee is required for early check-in. However, we were informed that the system had been set to allow check-in before 3 PM, and we sincerely apologize for this error. We will take your feedback into consideration and strive to become a hotel that meets your expectations. Thank you for taking the time to leave a review for our hotel despite your busy schedule. M's Hotel staff
Thank you very much for choosing our hotel from among so many others. We are delighted to hear that you were satisfied with the location and cleanliness of the rooms. Our hotel is located right in front of Kyoto Station Exit A5, making it … Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewThank you very much for staying at our hotel and taking the time to share your feedback with us. We are delighted to hear your praise regarding the hotel's location and rooms. We will continue to strive to provide services that are even more comfortable and satisfying. All of our staff look forward to welcoming you back again.
Thank you very much for staying at our hotel and taking the time to share your feedback with us. We are delighted to hear your praise regarding the hotel's location and rooms. We will continue to strive to provide services that are even… Show more
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewPerfect location, amazing room, perfect for a family, very well presented, very clean, great accessibility for trains and busses and lots of restaurants within easy walking distance
There was nothing we didn’t like
Dear Guest, Thank you very much for using our hotel this time. Again, thank you for your feedback. Our hotel is right in front of Kyoto Station and has excellent traffic access. There are several restaurants and commercial facilities around here, so I think you can go out easily. We will do our best to make our guests feel comfortable. We look forward to serving you again. M's Hotel Front desk
Dear Guest, Thank you very much for using our hotel this time. Again, thank you for your feedback. Our hotel is right in front of Kyoto Station and has excellent traffic access. There are several restaurants and commercial facilities around… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewNice, well-designed big room, with good finishes, and close to station. The rate was very reasonable too.
Too few hooks to hang things on..
Thank you very much for staying at HOTEL Tomiya with M's. We are very pleased to hear that you were satisfied with the room design, location, and rates. On the other hand, we would like to take your comment about the lack of hooks for hanging things very seriously, and we will take it as a reference for improving our facilities in the future. If you require additional hangers, please feel free to ask for them at the front desk, which is open 24 hours a day. We also offer luggage storage before and after check-in. We sincerely look forward to serving you again as a base for sightseeing in Kyoto. M's hotel staff
Thank you very much for staying at HOTEL Tomiya with M's. We are very pleased to hear that you were satisfied with the room design, location, and rates. On the other hand, we would like to take your comment about the lack of hooks for … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewSuper convenient location right across from the train station. Great for our last night in Japan so we could just head to the station in the morning. Overall clean and comfortable.
Super basic amenities… they don’t even have teaspoons in the room with the mugs. We had to ask for plastic spoons, which they did bring and we really appreciated but I was surprised they weren’t in the rooms.
Thank you very much for choosing our hotel and taking the time to give us your feedback. We are very pleased to receive your compliments regarding the hotel's location. We are very sorry for any inconvenience and inconvenience caused by the facilities and amenities. We understand the importance of ensuring the comfort of our guests and will consider ways to improve the situation. We thank you again for your feedback. We look forward to welcoming you again.
Thank you very much for choosing our hotel and taking the time to give us your feedback. We are very pleased to receive your compliments regarding the hotel's location. We are very sorry for any inconvenience and inconvenience caused by… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewConvenient location across from Kyoto train station which also contains a large shopping mall. It's a small hotel with just a few rooms per floor. It felt very private. Rooms were comfortable. We enjoyed our stay and would stay again.
Thank you very much for staying with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location across from Kyoto Station, as well as the private and comfortable atmosphere of our small hotel. It’s wonderful to know that you had a pleasant stay and that you would choose to stay with us again. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Kyoto.
Thank you very much for staying with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location across from Kyoto Station, as well as the private and comfortable atmosphere of our sm… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewEverything! Modern clean and spacious room. Great location and easy check-in as well as check-out. Our new favorite spot.
Nothing
Thank you very much for staying with us and for your wonderful feedback. We’re delighted to hear that you enjoyed our spacious, clean, and modern room, as well as our excellent location and smooth check-in and check-out process. It truly means a lot to us to be called your “new favorite spot.” We look forward to welcoming you back again soon.
Thank you very much for staying with us and for your wonderful feedback. We’re delighted to hear that you enjoyed our spacious, clean, and modern room, as well as our excellent location and smooth check-in and check-out process. It truly me… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewSpacious room in great location, just opposite Kyoto Station. Water pressure in the shower room really made the day!
Nothing
Thank you very much for staying at “Hotel Tomiya with M's”. We are very pleased to hear that you were satisfied with the location in front of Kyoto Station, the size of your room, and even the water pressure in the shower. We will continue to make every effort to improve our service and management of facilities with attention to detail so that our guests can spend a pleasant stay with us. We hope you will visit us again when you come to Kyoto. M's Hotel Staff
Thank you very much for staying at “Hotel Tomiya with M's”. We are very pleased to hear that you were satisfied with the location in front of Kyoto Station, the size of your room, and even the water pressure in the shower. We will cont… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewIt was so convenient to navigate around the region since it's right at the exit of Kyoto station
It was great actually no complaints, only wish there was a microwave for us to heat up food and it would be perfect.
Thank you very much for staying with us and for taking the time to leave such a kind review. We are truly delighted to hear that you enjoyed your stay, and that you appreciated the cleanliness, simplicity, and convenient location of our hotel. It’s wonderful to know that being so close to Kyoto Station made it easier for you to get around. We are especially honored by your comment that you will “definitely come back when visiting Kyoto.” Thank you also for your helpful feedback regarding the microwave. We will take it into consideration as we continue to improve our facilities for even greater guest comfort. We sincerely look forward to welcoming you back on your next visit to Kyoto. Best regards
Thank you very much for staying with us and for taking the time to leave such a kind review. We are truly delighted to hear that you enjoyed your stay, and that you appreciated the cleanliness, simplicity, and convenient location of our hot… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThank you very much for staying at “Hotel Tomiya with M's”. We are very pleased to hear that you and your family enjoyed your stay with us. Our hotel strives to provide modern facilities and comfortable spaces, and we have prepared rooms suitable for family stays. We will continue to strive to improve our services so that everyone can enjoy a comfortable stay. We look forward to welcoming you again. M's Hotel Staff
Thank you very much for staying at “Hotel Tomiya with M's”. We are very pleased to hear that you and your family enjoyed your stay with us. Our hotel strives to provide modern facilities and comfortable spaces, and we have prepared roo… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewGreat location..clean big room..very easy to access.
Thank you very much for staying with us and for your wonderful feedback. We’re delighted to hear that you enjoyed our excellent location, clean and spacious rooms, and easy access. Your satisfaction is our greatest reward. We truly look forward to welcoming you again on your next visit to Kyoto.
Thank you very much for staying with us and for your wonderful feedback. We’re delighted to hear that you enjoyed our excellent location, clean and spacious rooms, and easy access. Your satisfaction is our greatest reward. We truly look for… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe room size was really good and comfortable to stay. Also the amenities were high quality.
Thank you very much for choosing Hotel Tomiya with M's and for your kind feedback. We are delighted to hear that you found the room size comfortable and the amenities to be of high quality. Your satisfaction is our greatest reward, and your positive comments encourage us to continue providing excellent service. We look forward to welcoming you again on your next visit. M's hotel staff
Thank you very much for choosing Hotel Tomiya with M's and for your kind feedback. We are delighted to hear that you found the room size comfortable and the amenities to be of high quality. Your satisfaction is our greatest reward, and … Show more