I really enjoyed my stay at the hotel – it was very clean, the staff was extremely friendly, and the location was excellent

Stayed in August 2025

Great location. Beautiful and very spacious room. Lovely staff!! Great service. The rooftop terrace is amazing.

Stayed in August 2025

I wish I had stayed more nights!

Very clean room, silent place, while extremely well located near one of the most touristic spots in Tokyo (Senso-Ji temple). The staff is amazing, very polite and available. I think that English-speaking staff is a nice-to-have in Japan but they did speak great English here. The hotel has a lot of information about Tokyo and it's attractions, how to get to the airport, etc.

Stayed in August 2025

The staff was exceptionally helpful and friendly

Stayed in August 2025

The staff was amazing.... Everyone was friendly, helpful, kind, informative, curious, and were a pleasure to interact with. Thank you so much for being so lovely!

Stayed in July 2025

Right from our arrival out the front of the hotel, we were warmly greeted and our luggage collected. The customer service is exceptional, they are knowledgeable and very welcoming.

Stayed in July 2025

Nothing really.

This Hotel is everything you want. Super friendly staff, excellent location, and clean and large rooms.

Stayed in July 2025

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Great staff, they are extremely client friendly and attentive

Stayed in July 2025

There was a blue standby light on the tv that was quite bright and stayed on all night which was a little bit distracting.

Really helpful and polite staff and an amazing view from the roof. The room was modern and had a nice balcony. Good air con which made the room comfortable. Very clean and they gave little gifts which was so nice. Excellent location.

Stayed in July 2025

The hotel has an excellent location, just a short walk from the metro, which makes it very convenient for exploring Tokyo. The rooms, although not very large, are impeccably clean and well maintained. There’s a wide variety of amenities provided, which we really appreciated. Another great plus is the laundry service – you can use the hotel’s washing machine, which is incredibly helpful, especially during a long trip in Japan to refresh your suitcase. Additionally, there’s a high-quality self-service laundry right next door, with excellent washers and dryers at very reasonable prices. But what truly made our stay special was the outstanding customer service. The reception staff were incredibly kind, friendly, and attentive during both check-in and check-out. They gave us great recommendations for places to eat and visit. Most importantly, they went above and beyond when I lost an item on the Tokyo metro – they took the time to help me recover it, even coordinating to have it sent from Osaka to the hotel. Truly professional and caring service! We couldn’t be happier with our experience and highly recommend Thomas Asakusa to anyone visiting Tokyo.

Stayed in July 2025

The family room was on the small side but it was clean and comfortable for our group.

Lovely small hotel in ASAKUSA. Loved the roof top space with a great view of the Tokyo Tower. Close to shops, restaurants and subways. Staff were friendly and helpful.

Stayed in July 2025

Nothing

The staff!!!!! They could not have been more helpful and kind. Best staff at any hotel in our whole trip to Japan! Great location, walking distance to centre of Asakusa.. really modern. Nice touch with the free coffee/drinks in reception.

Stayed in June 2025

Knocked one point off my score as it was a little further to metro than we would have liked. But still walkable with cases.

Location was good. Room was great and as good as other reviewers had suggested. Staff were helpful. Would want to stay there again should we return. Best place we stayed on our trip.

Stayed in July 2025

Staff were so lovely and kind. Very clean, great stay!

Stayed in July 2025

Comfortable stay, super huge rooms. was even able to see the tokyo skytree from the rooftop! only downside is that it is quite a walk from the nearest subway station and there's only 1 toilet 😭

Stayed in June 2025

One has to walk on the mattress to get to the closet in the unit.

The Staff! The view up on the terrace. Its proximity to train station. Walking distance to the ancient temple.

Stayed in May 2025

Rooms in Japan tend to be smaller compared to US so takes getting used to but overall the room has everything you need.

Centrally located and very easy access to metro within 5 minutes. Staff are very friendly and nice.

Stayed in June 2025

Every time I stay at TMS, I start my review by saying H|ptel Tomos Asakusa, is my favourite place to stay in the world. This hotel is my favourite place to stay in the world! The two principal reasons are: 1. the awesome team at the hotel 2. the understated style of the rooms When I arrive at Asakusa station, I feel happy, firstly because I now know what exit to take, Exit 7. I walk down the street, under the rail bridge, for the Tobu Isesaki line. I pause and stare at it again, out pops the iphone to take yet another picture of it. I'm hoping for !the perfect picture but dont actually know what that is! As I continue my walk, my old friend, the Skytree, proudly presents itself at every junction. So I have my bridge, the Skytree, can it get any better. Yes it can!, A slight left at the intersection by the Koban, and the finish lineis in sight! The understated TMS sign and the green Noren across the entrance, tell me I am almost at my "home away from home". As I enter, the welcome is warm and sincere, whoever is working at reception smiles broadly, and seems genuinely pleased to see me! I find the warm welcome so nice. The team at TMS is quite small but they all work super hard. Even in reception, there is a positive energy amongst the team. Some of the nicest moments of my travels in Japan have been standing by the reception desk talking with a member of staff. Eventually it's up to the the room, which exudes class and great attention to detail. I have stayed in rooms on the 8th and 9th floor, and on each occasion notice another clever feature. I am still so impressed by the way the shower drains.I stand their watching the water! I think it nicely summarises the hotel: clean, stylish, very efficient and even better than expected! Thankyou again TMS x

Stayed in June 2025

Rooms are quite small.

Attractive design. Good location. Good value for money.

Stayed in April 2025

Staff and Facilities

Stayed in June 2025

None

Everything was nice

Stayed in June 2025

The only small particular thing for my family room is the main restroom door has no lock and it could cause unwanted incident.

A wonderful stay with my family in Tokyo. The room is spacious and clean. The hotel location is great and far from city hustle but close to subway station. Behind the hotel is Sumida Park and Tokyo Skytree. Both provide serene atmosphere and great view. Less than a minute walk to 7-11 and bus stop just right in front. Plenty of restaurant around and 10 min walk to Sensoji. The staffs are very kind and helpful. Overall it was a superb stay and looking forward to stay with them again.

Stayed in June 2025

Hotel Tomos Asakusa is my favourite hotel in the world. There are three key reasons why I love staying here: 1. The staff are just so friendly, welcoming and professional. The hotel has a lovely balance. Big enough to provide a range of nice services, but at the same time perare sonal enough to allow you to get to know the staff. 2. The rooms are so stylish with great attention to detail, for example, the shower drains so swifty, the sheets on the bed feel so clean and fresh. The bed is so comfy. 3. The rooms are very reasonably priced. Try and book as early as possible when travel plans are know in order to be able to get the room you want at the best price. The view from the rooftop terrace across to the Tokyo Skytree is stunning. Thankyou again all at TMS!

Stayed in June 2025

Everything was fabulous

Location snd staff

Stayed in June 2025