I didn’t like the fact that the wash basin was in the bedroom and that the closet was not enclosed.

It was well located with easy access to the metro and excellent restaurants. In general, the staff were exceedingly friendly and helpful. However, concierge services could be improved with a dedicated concierge in place who understands English and is more knowledgeable about how to navigate Tokyo.

Stayed in August 2025

Design of hotel is a bit off . Room was a five minute walk from the elevator - if you are booking a lower category room this is the likely outcome

Great location, excellent service

Stayed in July 2025

The hotel was beautiful and the rooms are confortable, but what made our stay truly special was the outstanding service of Mélanie from the Lounge. Her handwritten letter, suggestions and excellent recommendations made our trip unforgettable.

Stayed in August 2025

Nil

Breakfast buffet , excellent

Stayed in June 2025

The entrance area was small for seating - could have more sofas and chill out zones on the ground floor

Very friendly staff - especially in the lounge and concierge

Stayed in July 2025

Breakfast was great

Stayed in June 2025

Well located, wonderfully decorated, great ambience

Stayed in June 2025

No

New clean and spacious.

Stayed in June 2025

It would have been nice to have a pool

Excellent location. Trendy and modern design. Rooms were very comfortable

Stayed in May 2025

The Concierge tended to only recommending restaurants within the adjacent towers. We were hoping for a little more geographic diversity with regard to restaurant recommendations.

The facilities were immaculate and comfortable. Staff was friendly and helpful. Location was quiet and out of the chaos of busy Tokyo center so very relaxing after long and busy days.

Stayed in May 2025

The hotel is so very well appointed - all of the decor, furniture, lights - ultra modern but approachable - I was impressed. It is located in a 'mall' but it was exceptional: extremely modern-cool decor, shops, restaurants, coffee places, pharmacy, art exhibits, even a train station! Walking around there was so enjoyable - it was so 'Tokyo' at its finest: highly modern but very Japanese - i.e. the harmonious decor, a 'security' robot (too cute!) and the many Japanese restaurants on offer. Outside there were ultra cool modern buildings - Minato City- and a small park, statues and then a shrine.. it was 'urban beauty' at its finest. The breakfast buffet and coffee were great too. Their bar/restaurant was nice. The staff were super friendly and very genuine. The room was ultra cool too and the shower head was large and super lovely after a long day of walking and sightseeing. Minato City is just far enough away from the hustle bustle of Shibuya and Shinjuku but not too far. Highly elegant place to stay.

Stayed in May 2025

Perfect view

Stayed in April 2025

Great room, amazing location and outstanding breakfast.

Stayed in May 2025

There was not a lot to do around the property. However, this wasn’t a big deal as the hotel is on top of the MTR Station and so it was very convenient to travel to other parts of Tokyo. You had to leave the hotel to go to use some of their facilities.

There was a-lot of attention to detail, from the hairdryer to the filtered water tap in the room. Every item in the room was well thought out. It was located on top of the MTR station.

Stayed in April 2025

I recently had the pleasure of staying at this fantastic hotel that exceeded all my expectation!!From the moment we arrived, the staff made us feel incredibly welcome and cared for. Their kindness and attentiveness truly set the tone for a wonderful stay. The hotel has a big lounge where you can wait while your room is getting ready! The hotel's location is simply unbeatable. Situated right above the metro station, it provided us with easy access to all the city's attractions, making our exploration effortless and enjoyable. We loved being able to hop on the metro and get to our destinations quickly. As for the rooms, they were impressively spacious and well-appointed. The combination of large rooms, a friendly atmosphere, and a prime location made this hotel a perfect choice for our trip. I highly recommend this hotel to anyone looking for a memorable stay, and I can't wait to return!

Stayed in April 2025

If you expect a complete Japanese five star service then it is not there. Rooms are smaller than other hotels though extremely well designed. There are some construction going on around the hotel.

The hotel is a brand new, very well designed. Although I am missing Japanese touches such as a small bathtub which I am used to, I had an excellent stay. Really like a short walk to Atago Jinja and even Imperial Palace. The shops and restaurants in the same building are also excellent and worth visiting.

Stayed in April 2025

Most of the staff doesn’t speak English which is very strange for the hotel where you pay over 600€ per night We ordere room service and everything was served in plastic dishes …

Stayed in April 2025

-

Room size, cleanliness, the food, value-for-money, location, staff, services.

Stayed in April 2025

Perfect locale, complex surrounding hotel is has a wonderful assortment of stores and restaurants.

Stayed in April 2025

Wonderful breakfast, new, clean, comfortable, and spacious rooms. We liked it all really.m

Stayed in April 2025

The reception was close from the restaurant so I can smell the food most of the time at reception!

Everything

Stayed in April 2025

Clean, modern, good breakfast, lounge

Stayed in April 2025

Nice modern property? good sized rooms, great service. Good value for money for Tokyo

Stayed in April 2025

Fantastic hotel, perfectly located within the city's famous landmarks with the most helpful staff.

Stayed in April 2025