Reviews of Toyoko Inn Nagano-eki Higashi-guchi 3 stars
380-0921 Nagano, Nagano, Kurita 213, Japan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewClose to the shinkansen station. The view from the breakfast room was wonderful
Everything Is quite good
Thank you very much for having us stay at our hotel. Thank you for choosing our hotel from among the hotels in Japan. We will continue to promote better service in the future. We sincerely look forward to your next visit.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe location is very handy to Nagano train station. Breakfast was good.
It gets busy during the breakfast time. The wait time for elevators can be long during peak times
Thank you very much for having us stay at our hotel. Thank you for choosing our hotel from among the hotels in Japan. We will continue to promote better service in the future. We sincerely look forward to your next visit.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewComplementary breakfast is healthy and tasty. Overall the hotel is clean and cozy.
無
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much. I heard that you were satisfied, so we are very pleased. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit.
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much. I heard that you were satisfied, so we are very pleased. We will continue to pursue aiming for hotels that will be selected by many custom… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNice room, great that breakfast was included.
Staff seemed a little unfriendly.
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNothing really except its close to train station
The staff was rude, I reserve for two adults and one child, the y didn't give me a towel or pillow for mi son I ask for it and they refuse to give it, the breakfast is very bad, it was our worst experience in Japan and its a shame because the rest of the people in Japan are amazing. One of the worst hotel I have been in my life.
Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We will take seriously about your opinion and use it as a material for future improvement.
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewClose to station and quiet
Room cleaning should be more frequent
Thank you very much for staying at our hotel the other day. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe complimentary breakfast offers a wide variety of options and is served as a Japanese-style buffet. The hotel is located near the train station and about a 30-minute walk from the main temple of the city.
The hotel has 14 floors and many rooms on each floor, but only two elevators, which can make it difficult to get one during peak hours. Although the breakfast is good, many of the food items may be gone if you arrive in the last 30 minutes of the breakfast period. The room is also a bit small but this is a common thing in Japan.
Thank you very much for having us stay at our hotel. Thank you for choosing our hotel from among the hotels in Japan. We will continue to promote better service in the future. We sincerely look forward to your next visit.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewSpacious room, staff are excellent, delicious buffet
Nothing
Thank you very much for staying at our hotel. I am very pleased that you have liked us. I am happy if you can use the hotel again.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewEasy access. Good breakfast. Helpful staff!
Parking was very limited, and we came in late, so had to find alternate parking. Many guests trying to use laundry at the same time meant we had to wait.
Thank you very much for having us stay at our hotel. We will continue to make efforts to encourage your satisfaction with customer's . I and all staff are looking forward to meeting you again .
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in May 2025
Verified reviewThis hotel is part of popular hotel chain in Japan. First, the location was very good, few minutes away from the train station, before check-in was able to leave luggage there. Hotel is very clean, some basic amenities available to pick up in lobby, everything else that is needed was available in the room. Good Japanese style breakfast.
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much. We appreciate your satisfaction and I am very pleased. We look forward to seeing you soon on your next visit.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe location was superb, just 5m walk from the station. Great place to stay overnight before taking the train. The breakfast being included in the room price is very nice. The little reading lamp above the bed was a nice touch.
Thank you very much for staying at our hotel. We look forward to seeing you soon on your next visit.
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewThe stay was uneventful and pretty basic. It was comfortable and served it's purpose. It was fairly close to the train station and a short 10 minute walk. The train station has a fantastic grocery store where we bought some fruit and fresh sushi for our meals. The breakfast on the top floor was delicious. It was more of a traditional Japanese breakfast with eggs, noodles and sausage.
The hotel seems to be designed more for working travelers. The hotel was on the opposite side of the train station, away from the main street and far from Zenkoji Temple.
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much. I heard that you were satisfied, so we are very pleased. We will continue to promote better service in the future. We sincerely look forward to your next visit.
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much. I heard that you were satisfied, so we are very pleased. We will continue to promote better service in the future. We sincerely look forw… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewThe breakfast menu was varied and generally tasty. The room was clean and of adequate size.
We only received one set of towels on two occasions. The laundry facilities are too limited to meet the demands of the guests. It would be nice if coffee would be available in the afternoons as it is at Route Inn Hotels. It was 2+ blocks from the station exit, so it was far when we had our luggage to take to/from the station.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewIt was located near the Nagano station, but it was pretty quiet. Breakfast was good. The staff were very friendly and helpful.
Thank you very much for staying at our hotel the other day. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.