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Reviews of Toyoko Inn Yokohama-eki Nishi-guchi 3 stars

220-0005 Kanagawa, Yokohama, 2-2-9 Minamisaiwai, Nishi-ku, Japan

#46 of 146 hotels in Yokohama

Guests' Choice

Review score

Based on 44 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    7.5

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 7 August 2025

    7.0
    Nice breakfast but very uncomfortable bed and pillows.
    • Leisure trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bricks would have been softer than the pillows supplied. Couldn’t fall asleep the bed was as hard as a rock and the pillows Were the same, also you could hear the constant noise from the trains

    Breakfast was tasty and adequate

    Stayed in August 2025

  • Reviewed: 5 August 2025

    8.0
    Great location with clean room
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 2 nights

    The noise from the train station is quite high, which can be a problem for those sensitive to noise. Only six parking spaces are available, so be sure to reserve one in advance if you want to park at the hotel.

    The location is good, with a walkable distance to Yokohama Station. A simple breakfast is served, and the hotel room is clean. It's quite a value-for-money choice.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Economy Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were bitten by the bed bugs

    The owner reply my messages quickly

    Stayed in July 2025

  • Reviewed: 18 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The street outside towards the train station can get a little shady at night (where the 7-11 is), many bars(?) soliciting. They are not aggressive but just take note if you are a solo female traveller. Also, they do not allow luggage storage after checking out.

    Everything was pretty decent for the price. Stayed on the top floor and the view was ok.

    Stayed in May 2025

  • Reviewed: 30 May 2025

    7.0
    Not the best Toyoko Inn to stay at for light sleepers
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel is right next to a train line so it was quite noisy while the trains were running. The bed and pillow were harder than we are used to.

    Not far from train station, supermarket & restaurants. Buffet breakfast included Staff were very helpful & friendly

    Stayed in May 2025

  • Reviewed: 6 April 2025

    8.0
    Great for all except the smoking rooms
    • Leisure trip
    • Couple
    • Economy Double Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Great from check in to check out Rooms are very small but ok It should be a NON smoking Hotel I booked through booking.comband only smoking rooms were available but omg as a non smoker was almost unbearable such the smell was strong !! Even after a whole day with opening the window it literally stank I love the free breakfast best onigiri and miso soup . Also love the fact that you can pick ur amenities at reception There is a microwave and vending machine ,laundry and dryers Amazing location with so many restaurants around the hotel . The staff at reception were all amazing

    Stayed in April 2025

  • Reviewed: 30 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing to say!

    Reception staff was cooperative

    Stayed in March 2025

  • Reviewed: 19 January 2025

    8.0
    Decent for price. Breakfast a little lacking
    • Leisure trip
    • Family with young children
    • Economy Double Room - Non-Smoking
    • Stayed 1 night

    Breakfast little choice - onigiri and soup only. Lacking vegetables and other fresh ingrediets

    Water fountain and microwave. Good location

    Stayed in December 2024

  • Reviewed: 28 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hard to find

    Value and comfort

    Stayed in December 2024

  • Reviewed: 26 December 2024

    8.0
    Great budget hotel
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Great location not far from station, vibrant area, plenty of restaurants food venues close to convenience stores, great simple breakfast.

    Stayed in December 2024

  • Reviewed: 2 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 1 night

    good landing place for 1 night

    Stayed in October 2024

  • Reviewed: 29 July 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Internet wasn't working sometimes

    Stayed in July 2024

  • Reviewed: 22 May 2024

    9.0
    Had a pleasant stay even as a foreign solo traveler!
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It’s near the main station so it wouldn’t be the quietest place to stay. You can hear the sound of trains passing by but that didn’t bother me much.

    Very strategic location. It’s a newly opened hotel so the facilities are still in a good shape. Short walking distance from Yokohama Station West Exit but would feel longer if you’re walking with your heavy luggage bag. It’s surrounded by bars and restaurants so you’ll never go hungry here. I like the fact that i can check my laundry status from the tv in my room.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel lobby is not suitable for storying your luggages after checking out. They don ' t have enough space, I guess. Around the hotel building there are lot of railway lines - noisy traffic.

    Great location near the railway station and vivid streets.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Surrounded by good places for drinks and shopping.
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The direction is not clear. The location is best to come from subway exit 5, south west direction.

    Cleanliness and good value breakfast

    Stayed in May 2024

  • Reviewed: 29 April 2024

    7.0
    Good end of my trip.
    • Leisure trip
    • Couple
    • Single Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The mattress was very stiff and uncomfortable. I asked the front desk to send my luggage to the airport for me with 2 days in advance, but every time when I got to the hotel there was a problem and the suitcases were not sent. I ended up having to take all my luggage with me to the airport by trem. It’s a wonder they don’t know how to do it properly, I wonder if they haven’t done this before.

    It was about 7 min from Yokohama station. The neighbourhood was very crowded with bars, restaurants and young people around at all times. The room was spacious and the shower was very good!

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Nice!
    • Leisure trip
    • Family with young children
    • Economy Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing much to say, you can hear the train coming and going but it was not too loud.

    Nice location, very close to the station. Rooms are standard but clean and adequately equipped. The staff was very nice and helpful!

    Stayed in April 2024

  • Reviewed: 26 May 2025

    4.0
    Not enough value for money or vegan options, however the staff are lovely.
    • Leisure trip
    • Solo traveller
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The constant sound of trains. No vegan options, not even white rice or lettuce…(kind of unbelievable that wasn’t even available!) if you are a vegan, expect coffee and nothing more. No luggage storage. Very irritating. The only property in my 5 weeks of staying in Japan who had this issue.

    Really lovely staff, some of the best I’ve met in my travels all across Japan. No annoying ticking wall clock, or cooking smells rising into the room that I have experienced at other Toyoko properties.

    Stayed in May 2025

  • Reviewed: 3 August 2024

    10
    Really recommend this place, super experience overall!
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 1 night

    Really close to the station, super clean, really nice staff!

    Stayed in July 2024

  • Reviewed: 17 May 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    location

    brightness

    Stayed in May 2024

  • Reviewed: 19 February 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Economy Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room smelled

    Stayed in January 2024

  • Reviewed: 9 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: 4 March 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Economy Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: 2 January 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Economy Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2024

Showing 1 – 25

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