Reviews of Toyoko Inn Yokohama Kannai 3 stars
231-0011 Kanagawa, Yokohama, Naka-ku Ota-cho 1-5-1 , Japan
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGood location .. near park, stadium and of course near Chinatown.. 👍
Thank you very much for using our hotel. Thank you for evaluating us a lot. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewCloser to Osambashi Pier where my husband and I will embark on Celebrity Millennium for a 12 Japan cruise. The Asian food was delicious. The staff were friendly and helpful.
Nothing Everything was above our expectations with affordable price.
Thank you very much for staying at our hotel. We will continue to promote better service in the future. We sincerely look forward to your next visit.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewInexpensive.
Bed was too hard for me.
Reviewed: 15 June 2025 · Stayed in March 2025
Verified reviewThe staff was very friendly and helpful.
The room was very small and the bed was hard.
Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.
Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hot… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewVery helpful staff. Great location.
(Very minor issue) Bed was in an awkward place in room. It would have been easier to walk in the room if the bed was in another position.
Thank you for using Toyoko Inn Yokohama Kannai. We will continue to strive to provide even better service so that our customers can have a comfortable stay. Please use our hotel again the next time you visit Yokohama and let us know your opinions and thoughts. We look forward to welcoming you.
Thank you for using Toyoko Inn Yokohama Kannai. We will continue to strive to provide even better service so that our customers can have a comfortable stay. Please use our hotel again the next time you visit Yokohama and let us know your op… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewClean room with perfect tidy and neat arrangements. Breakfast was really good. Toyoko Hotels chain is really good. I like the way the room is arranged and the simple atmosphere. Very good value for price.
The room had no view. only the ceiling of the building. I think it was like that because they handle booking.com reservation with low priority comared to website or in-hotel reservation.
Thank you for using Toyoko Inn Yokohama Kannai. We will continue to strive to provide even better service so that our guests can have a comfortable stay. We hope you will use our hotel again the next time you visit Yokohama. We look forward to welcoming you.
Thank you for using Toyoko Inn Yokohama Kannai. We will continue to strive to provide even better service so that our guests can have a comfortable stay. We hope you will use our hotel again the next time you visit Yokohama. We look forward… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewFront desk staffs should learn more to communicate in English.
Thank you very much for choosing our hotel. We also thank you very much for your feedback on that occasion. We are sorry that you had an unpleasant experience at the front desk. All of our employees will make every effort to provide you with better service in the future. We sincerely hope to see you again soon.
Thank you very much for choosing our hotel. We also thank you very much for your feedback on that occasion. We are sorry that you had an unpleasant experience at the front desk. All of our employees will make every effort to provide you wit… Show more
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewGood size room, good toiletries. Asian breakfast.
The bed was very hard.
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewNo English speaking, poor communication
Uncomfortable feeling
Thank you very much for choosing our hotel. We also thank you very much for your feedback on that occasion. We are sorry that you had an unpleasant experience at the front desk. All of our employees will make every effort to provide you with better service in the future. We sincerely hope to see you again soon.
Thank you very much for choosing our hotel. We also thank you very much for your feedback on that occasion. We are sorry that you had an unpleasant experience at the front desk. All of our employees will make every effort to provide you wit… Show more
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewStandart room in central positioned hotel, near Chinese town Posibility of parking
Breakfast just basic
Thank you very much for staying at our hotel the other day. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.
Reviewed: 30 June 2024 · Stayed in June 2024
Verified reviewNice staff. Location to our port to begin a cruise; near Chinatown and other walkable venues including a wide selection of restaurants.
Small rooms but I realize standards for size are much smaller than in the US. :>)
Thank you very much for using our hotel. Thank you for evaluating us a lot. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit.
Reviewed: 10 April 2024 · Stayed in March 2024
Verified reviewThank you very much for staying at our hotel. I would also like to thank you again for the compliments. We look forward to seeing you again.
Reviewed: 16 March 2024 · Stayed in March 2024
Verified reviewReviewed: 6 March 2024 · Stayed in February 2024
Verified reviewClean and big rooms with lots of space and friendly staff. Yamada and Suda went above and beyond to help us with our stay. So glad we booked there. Thank you. The breakfast buffet was outstanding. The fresh seasonal juices were delicious.
Reviewed: 19 December 2023 · Stayed in October 2023
Verified reviewThe staff do their best even if they have little English. They even stored our bags for free as we arrived in the morning and again as we left in the afternoon. This left us free to look around. The free breakfast was interesting but I enjoyed the self-serve coffee the most. The Inn is convenient for walking to such places as: the international passenger ship terminal, railway stations on various lines, Chinatown, the Yokohama baseball stadium, restaurants galore, and the Landing which has remarkable views.
Even a short shower meant the tiny bathroom turned into a steam room.
Thank you very much for your stay at our hotel. We are grateful for receiving a valuable evaluation. We look forward to seeing you soon on your next visit.
Reviewed: 2 December 2023 · Stayed in November 2023
Verified reviewWe had a great stay. The breakfast was good and the staff friendly. The location was convenient to get to Chinatown (a short walk). We only stayed one night but location was not great when taking the JR line especially if you have luggage.
Thank you for using Toyoko Inn Yokohama Kannai. We would also like to thank you again for your kind words of praise. Although the JR line is a little far away, Nihon-Odori Station on the Minato Mirai Line is within a 5-minute walk, so if you have the opportunity to use our hotel in the future, please take advantage of it. We aim to be a hotel that will satisfy our future customers. We look forward to seeing you again.
Thank you for using Toyoko Inn Yokohama Kannai. We would also like to thank you again for your kind words of praise. Although the JR line is a little far away, Nihon-Odori Station on the Minato Mirai Line is within a 5-minute walk, so if yo… Show more
Reviewed: 24 September 2023 · Stayed in September 2023
Verified reviewReviewed: 24 September 2023 · Stayed in September 2023
Verified reviewBreakfast and location
NA
Thank you very much for staying at our hotel the other day. We look forward to seeing you soon on your next visit.
Reviewed: 25 June 2023 · Stayed in June 2023
Verified reviewClean, cozy rooms with enough supplies of toiletries and fresh towels everyday. The free breakfast is alright but the coffee is so good!
We couldn't get adjoining rooms Toilet and bath is smaller than expected Matress feels too hard
Reviewed: 14 May 2023 · Stayed in May 2023
Verified reviewI stayed here for three nights and it was wonderful. This hotel is in a quiet location and really close to a train station, which was super convenient! The room was nice and comfortable, with plenty of room for a solo traveller such as myself to spread out in. The shower was a good size and came with shampoo and body wash. The lobby had free amenities such as green tea etc. which was really nice. Coin laundry was easy to use and very conveniently located near the lobby. The complimentary breakfast was always delicious and generous! Staff were all friendly and helpful.
Reviewed: 6 May 2023 · Stayed in April 2023
Verified reviewLocation excellent, between Cruise Terminal and Chinatown with a nice park nearby. Included was very good Japanese breakfast. As always in Japan room was clean with good shower. Bed was harder than westeners are used to but still comfortable enough. Walking distance to underground station and Cruise Terminal. Close to Chinatown was also a good feature. Altogether very good value.
Check in time was 16:00 and this seemed to be completely inflexible. I do not believe the cleaners finished all rooms at exactly 15:59 so that reception could not have let us have a room earlier. Coming off a long overnight flight and a mid-morning arrival this was quite difficult for us and we would have rated the hotel higher if they could have been more flexible. I do note that as polite and helpful as the Japanese are, they are sticklers for rules and if the hotel management assign a late time for check-in then reception staff stick to the letter.