Nothing!

The meals were absolutely amazing 😻 lots of fresh delicacies. Same for breakfast. Very beautiful hotel and koi pond, a minute away from Aso shrine powerful spot. The room had its own Onsen and very comfortable beds on the second floor.

Stayed in August 2025

The Japanese room, very comfortable and relaxing, food was excellent !

Stayed in June 2025

The staff were a little rigid about check-in time, which posed some inconvenience as we were initially planning to reach Aso later in the evening. There was also a curfew of 10pm for the rooms in the main ryokan block, which is a little odd and curtailing, particularly when our party occupied rooms in separate buildings. There were very few eateries nearby too if one didn’t want to eat at the ryokan; we ended up at Joyfull as everything was closed at night.

A cosy ryokan that has a mixture of traditional and modern rooms. Meals were in dining rooms that are slightly in need of refurbishing, but clean, and the food was excellent. Breakfast in particular was an amazing spread; dinner comes at an additional cost, but the portions were huge. The traditional room had an outdoor shower, which would probably be more enjoyable in summer than cold early spring. The amenities provided were good, and service was generally excellent. The welcome matcha and dessert was a lovely touch. Parking was accessible and there was a convenience store just a short drive away, which is helpful.

Stayed in April 2025

Contact with the staff is limited due to language barrier and we weren’t given a proper introduction at arrival. Finally, the front door was making a lot of noise because of the wind so we didn’t sleep that well either. Also there is little place for a stroll in Aso itself, we found other villages around were probably nicer.

The outside bathtub is very nice and all basic amenities are available.

Stayed in March 2025

Too many step

Very nice cozy place to stay

Stayed in March 2025

Can be more clean

Breakfast is good. Dinner is so so

Stayed in February 2025

The bathroom was much colder compared to the rest of the room but everything else was spectacular.

Close to Miyagi Station and Aso Temple with shuttle service from the hotel staff. Staff were all friendly and accommodating. Room was spacious with all necessities and a kotatsu in our room. But the highlight was definitely their meals. Highly recommend if you are visiting Aso

Stayed in December 2024

Nvt

Very private Japanese-style accommodation with very efficient and friendly staff.

Stayed in December 2024

Water temperature is unstable - cold hot cold

Nice layout

Stayed in November 2024

None

Nice family style ryokan, big room with private onsen, good food, friendly staffs

Stayed in November 2024

Everything was gorgeous. From the entry to the koi pond, and the room itself was breathtaking.

Stayed in October 2024

We liked everything about our stay, the only thing was before the stay the person communicating with us via Booking.com didn't seem very professional so we were concerned before we arrived. On arrival, our worries immediately vanished as were greeted by the lovely staff.

We loved our stay at Tsuruya. The ryokan building is very charming, and full of character. The staff were extremely friendly and welcoming, particularly the ladies that served our breakfast and dinner. Speaking of the food, the Japanese breakfast was totally wonderful, such a lovely experience eating this dressed in our yukata, that were in the room. And the room was lovely: spacious, tidy, clean, well-furnished, and the balcony with private onsen was such a treat. We would highly recommend you stay here. If you do, do book the set dinner.

Stayed in June 2024

It was a bit old and run down. A few of the lights in the room were not working. It’s ok for us, as we were staying for only 1 night.

The meals were amazing. So much variety and they were all very delicious. The staffs were very friendly and helpful. Walking distance to the town!

Stayed in May 2024

Not their fault as it's an old compound but the bedroom was upstairs while the toilets and sinks were downstairs. Tiny gripe but don't let that detract you from staying.

Beautiful little Ryokan. Phenomenal service and food. Only 5 rooms and you pretty much don't see anyone else during your stay. In-room onsens were fabulous as well and the family suite we took was massive.

Stayed in June 2024

1. If you travel to this hotel by public transport, you have to walk around 15-20 minutes from the nearest train station. 2. It would be much better if you rent a car and there is free parking space for you to park the car. However, please be reminded that the location of this hotel on Google map is not so accurate. It guides you to its back door where you can't park your car nor get inside. 3. The staff cannot speak in English fluently. However, if you are patient enough, then they will try their best to explain to you with their very limited English. 4. The only place for you to bath is in outdoor. Hence, when you come here in winter, it will be very cold.

1. The room is spacious for three people. 2. The whole hotel is elegant, with traditional Japanese design. You can take a lot of photos inside the hotel as its design is very different from those you normally live in big cities. 3. We had a dinner meal in this hotel. Wow, it's just unforgettable. The seafood is so fresh and overall the meal is bravo! 4. There is a private onsen bath in my room. You can enjoy it anytime!

Stayed in May 2024

Only provide private onsen but no public one.

The dinner and breakfast are excellent. Tasty and huge!

Stayed in May 2024

On the first day, the breakfast was served in a room that has no heating and it was really very cold and therefore the food turned cold very quickly. The staircase is steep and the steps are narrow so one needs to be extra careful when walking down the stairs at night to use the bathroom. There is also a faint odour in the toilet. The front door lock is a tad flimsy and can feel a bit insecured despite the neighborhood is safe.

The welcome tea and snack was refreshing. The breakfast was quite alright, no frill and nothing fancy. The property is a 2 storey house at the corner, it was quiet and peaceful. The luxurious and modern bubble bathtub is very enjoyable. It is a short walk from Aso Temple and there are small eateries within 5 mins walk. Ample parking space.

Stayed in February 2024

Nothing

Staff and meal

Stayed in April 2024

Delicious food and amazing service

Stayed in March 2024

We really enjoyed staying at this traditional Ryokan. The breakfasts and dinners were traditional Japanese cuisine served by very respectful waitresses. Its well located for Mt Aso. We had our own private onsen which was an excellent way to end the day. We highly recommend staying at Aso Tsuruya

Stayed in March 2024

The dinner and breakfast were both excellent. The room was super comfortable and my kids had lots of fun with the Jaccuzi! We like the small Azo town, too.

Stayed in February 2024

The toilet smells a bit

Staff is very polite and friendly Good and tranquil place Excellent food

Stayed in February 2024

A bite costly and the food at this price.

Good location

Stayed in February 2024

None

Staff are so friendly and the Omakase dinner and breakfast are incredibly good 😊 love the private onsen in our room too. I want to come back again.

Stayed in January 2024