Reviews of Vail sta Takenotsuka 2 stars
121-0813 Tokyo-to, Adachi-ku, Takenotsuka 1-28-13, Vail sta Takenotsuka, Japan
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Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewGood location outside central tokyo .
We stayed in since April 11 to April 15. Once we checked in, we found out one of the towels has stained and sent proof mail with pictures to the property. and we asked to change for that. Even though we got the replies from property that they will get the new one next day, we never get the new towel till we checked out. During the stay, we reminded the property to change for the stained towel. So it was not a nice stay.
Thank you very much for staying with us. We would also like to express our sincere apologies for the inconvenience and discomfort caused by the towels, despite the fact that you chose our hotel from among many other facilities. We sincerely regret that we provided you with dirty towels during your stay, and that we did not take appropriate action in response to your request for replacement. We will share your comments with the staff in charge of cleaning and equipment management, and in the future we will review our system to ensure that inquiries and requests made during your stay are responded to promptly and reliably. We sincerely regret that your stay with us was unsatisfactory, despite your having come all the way here. We will continue to make every effort to create a comfortable environment for your stay, and we hope you will have another opportunity to visit us again. Thank you very much for your valuable feedback.
Thank you very much for staying with us. We would also like to express our sincere apologies for the inconvenience and discomfort caused by the towels, despite the fact that you chose our hotel from among many other facilities. We sincerel… Show more
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewReviewed: 4 December 2024 · Stayed in November 2024
Verified reviewReviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewReviewed: 11 March 2024 · Stayed in March 2024
Verified reviewThank you for staying with us. looking forward to seeing you coming again.
Reviewed: 3 January 2024 · Stayed in January 2024
Verified reviewIt’s very close to the station and the bed was very comfortable
There was not a single staff member on hand. When other guests tried to check in we had to help them with the long and complicated process. They were very rude and abrasive over the phone the one time we managed to reach them. The bathroom and kitchen looked not to have been cleaned in ages too.
Thank you for staying with us. Thank you for your valuable feedback. We will do our best to satisfy our customers. I look forward to working with you again if you have the opportunity.
Reviewed: 16 February 2023 · Stayed in February 2023
Verified review