Reviews of Via Inn Prime Hiroshima Shinkansenguchi 3 stars
732-0822 Hiroshima, Hiroshima, Minami ku Matsubara cho 1-6, Japan

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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery close to the train station
Thank you very much for staying at our hotel. We are very pleased to hear that you were pleased with our hotel's location. We will continue to strive to improve our service to ensure our guests' satisfaction. We look forward to seeing you again. Thank you for taking the time to post your review. Manager, Via Inn Prime Hiroshima Shinkansenguchi
Thank you very much for staying at our hotel. We are very pleased to hear that you were pleased with our hotel's location. We will continue to strive to improve our service to ensure our guests' satisfaction. We look forward to seei… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery good localization near train station and big store market. Rooms and whole hotel was modern and all worked perfectly. Staff was helpfull. Near reception is small manga library :) And on public bathroom there is smoking place.
Thank you very much for staying with us. We are very pleased to hear that you were satisfied with your room, the hotel wear, the large public bath, and more. We will continue to strive to improve our service and beautify the hotel, never resting on our laurels. We hope you will use our hotel again if you have the opportunity. Thank you for taking the time to post your review despite your busy schedule. Manager, Via Inn Prime Hiroshima Shinkansen Exit
Thank you very much for staying with us. We are very pleased to hear that you were satisfied with your room, the hotel wear, the large public bath, and more. We will continue to strive to improve our service and beautify the hotel, never re… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewLarge room for Japanese standards. Conveniently located near Hiroshima station
Thank you very much for staying at Viainn Prime Hiroshima Shinkansenguchi. We are very pleased to receive your compliments and comments regarding our hotel's location and rooms. We will continue to strive to improve our services and facilities, never resting on the status quo. Thank you very much for your valuable feedback. We look forward to welcoming you again. Viainn Prime Hiroshima Shinkansenguch, Manager
Thank you very much for staying at Viainn Prime Hiroshima Shinkansenguchi. We are very pleased to receive your compliments and comments regarding our hotel's location and rooms. We will continue to strive to improve our services and fac… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewHospitality
Tiny room
Thank you so much for your stay in Viainn Prime Hiroshima Shinkansenguchi. We appreciate for the high evaluation in many category. We keep going to improve our facilities and services more. We look forward to seeing you again. Thank you for your posting. Viainn Prime Hiroshima Shinkansenguchi Manager
Thank you so much for your stay in Viainn Prime Hiroshima Shinkansenguchi. We appreciate for the high evaluation in many category. We keep going to improve our facilities and services more. We look forward to seeing you again. Thank you fo… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewClose to the station Comfortable Clean
Over priced for the facilities available. Price was high because of the summer season.
Thank you very much for staying with us. We apologize that we were unable to offer a price that you were satisfied with. We will never be satisfied with the status quo and all of our staff will strive to further improve our service. Thank you very much for posting your review. We look forward to seeing you again. Viainn Prime Hiroshima Shinkansenguchi Manager
Thank you very much for staying with us. We apologize that we were unable to offer a price that you were satisfied with. We will never be satisfied with the status quo and all of our staff will strive to further improve our service. Thank y… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewJust a very well run hotel with great location, nice public bath and a lovely room with spacious bathroom etc
Thank you very much for staying at our hotel. We are pleased to hear that you were very satisfied with the location and the large public bath. We will continue to strive to further improve our service, never resting on the status quo. We look forward to seeing you again. Thank you for taking the time to post your review despite your busy schedule. Viainn Prime Hiroshima Shinkansenguchi Manager
Thank you very much for staying at our hotel. We are pleased to hear that you were very satisfied with the location and the large public bath. We will continue to strive to further improve our service, never resting on the status quo. We lo… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewFantastic location a 2 minute walk from the train station. I liked that you can help yourself to amenities in the lobby. I loved the little bench and table in the room for chilling with some food from 7/11 after a long day.
Nothing really! It was great!
Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi. We hope you had a relaxing time during your stay. We will continue to strive to improve our facilities and services to further satisfy our guests. All our staff look forward to welcoming you back soon. Thank you very much for taking the time to share your review. Manager, Via Inn Prime Hiroshima Shinkansenguchi
Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi. We hope you had a relaxing time during your stay. We will continue to strive to improve our facilities and services to further satisfy our guests. All our staff look forw… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewClean, well located, lovely staff! We also got a free upgrade to a king room which was very appreciated
Not much!
Thank you for staying at Viainn Prime Hiroshima Shinkansenguchi. We are very glad that you enjoyed your stay at our hotel. We appreciate for your compliments regarding the cleanliness, location and staff. We will continue to strive to make our hotel a more comfortable place for our guests. We look forward to seeing you again. Thank you for your posting. Viainn Prime Hioshima Shinkansenguchi Manager
Thank you for staying at Viainn Prime Hiroshima Shinkansenguchi. We are very glad that you enjoyed your stay at our hotel. We appreciate for your compliments regarding the cleanliness, location and staff. We will continue to strive to make … Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewthere was five options to choose from which i found very reasonable. the service was excellent.
although the rooms are on the small side they are very modern
Thank you for staying with us. We are very pleased that you had a relaxing time during your stay. We will continue to strive to improve our services so that our customers will be satisfied. We look forward to seeing you again. Viainn Prime Hiroshima Shinkansenguchi Manager
Thank you for staying with us. We are very pleased that you had a relaxing time during your stay. We will continue to strive to improve our services so that our customers will be satisfied. We look forward to seeing you again. Viainn Prime … Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThe location. It was 3 minutes walk from Hiroshima station.
The room was small for three. It probably was spacious for two people.
Thank you very much for staying with us. We are very happy to hear that you were satisfied with our hotel's location and other aspects. We will continue to strive to improve our services and beautify the hotel, without being satisfied with the status quo. Please feel free to use our hotel again if you have the opportunity. Thank you for taking the time to post your review. Manager, ViainnPrimeHiroshimaShinkansenguchi
Thank you very much for staying with us. We are very happy to hear that you were satisfied with our hotel's location and other aspects. We will continue to strive to improve our services and beautify the hotel, without being satisfied w… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewNext to Train Station
None
Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi. Did you have a relaxing time during your stay? We look forward to seeing you again. ViainnPrimeHiroshimaShinkansenguchi manager
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewOur stay at Via Inn - Hiroshima was fantastic! Staff were helpful and friendly. They stored our bags since we arrived before checkin, which let us explore the city unencumbered. The room itself was comparable in size to US hotel rooms that we are used to, but with far more included amenities. The bidet toilet and shower were separated by a door inside the bathroom, and both rooms were not cramped as they could have been. Complementary lounge wear was provided. A public bath was available on the 10th floor for traveller's interested in that experience. The location of this hotel right next to the shinkansen station and bus station was so convenient for us to get around. We would absolutely stay here again!
Thank you for using our hotel. We are very happy to receive so many compliments about our hotel. We will continue to strive to provide an even more satisfying hotel in the future. We look forward to welcoming you again. Thank you very much for taking the time to post a review despite your busy schedule. ViainnPrimeHiroshimaShinkansenguchi Manager
Thank you for using our hotel. We are very happy to receive so many compliments about our hotel. We will continue to strive to provide an even more satisfying hotel in the future. We look forward to welcoming you again. Thank you very much … Show more
Reviewed: 5 June 2025 · Stayed in April 2025
Verified reviewGood location close to the station.
Breakfast can have more options.
We will continue to strive to improve our services so that we can provide even better hospitality, without being satisfied with the status quo. Please use our hotel again if you have the opportunity. Thank you for taking the time to post your review. Manager, Via Inn Prime Hiroshima Shinkansenguchi
We will continue to strive to improve our services so that we can provide even better hospitality, without being satisfied with the status quo. Please use our hotel again if you have the opportunity. Thank you for taking the time to post … Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewGreat location near to station and bus station.
Nothing
Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi. We hope you had a relaxing time during your stay. All of our staff are very pleased with your stay. We will continue to work on improving our facilities and services to provide our guests with an even more comfortable stay. Thank you very much for taking the time to post a review. We look forward to seeing you again. Manager, Via Inn Prime Hiroshima Shinkansenguchi
Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi. We hope you had a relaxing time during your stay. All of our staff are very pleased with your stay. We will continue to work on improving our facilities and services to prov… Show more