Reviews of Via Inn Prime Sapporo Odori 3 stars
060-0063 Hokkaido, Sapporo, Chuo-ku, Minami 3-jo, Nishi 2-chome 10-1, Japan
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Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewLocation
Room was small
Thank you very much for choosing Via Prime Sapporo Odori. We also sincerely appreciate your valuable feedback despite your busy schedule. We hope you enjoyed a comfortable stay. Should you notice anything else, please do not hesitate to inform our staff. We will continue striving to ensure your satisfaction. We sincerely hope you will choose to stay with us again. Via Inn Prime Sapporo Odori General Manager
Thank you very much for choosing Via Prime Sapporo Odori. We also sincerely appreciate your valuable feedback despite your busy schedule. We hope you enjoyed a comfortable stay. Should you notice anything else, please do not hesitate to inf… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified review- Super conveniently located - Luggage storage service(before check-in, after check-out) - Friendly and professional staffs - Clean and neat facilities including hotel lobby and public toilets - Housekeepers seem to be Japanese.(This matters to me a lot, because my passport and bag were stolen by Chinese housekeeper in Rome before.) - Amenities can be replenished by yourself at the lobby and their quality was pretty good. - Organizing room daily(not cleaning, They just change towels, empty trash bins, and literally organize some stuffs but I was satisfied with it cause a lot of other hotels in Sapporo just provide new towels without organizing service for several days.)
- There was large and immovable furniture in a comparatively small room so we had to set our luggage open right next to the door. - The bed mattress was not that comfort.
Thank you very much for staying at our hotel. We would also like to thank you for your kind words. We are very happy that you were satisfied with your stay. All of our staff will continue to work hard every day, never resting on the status quo. We are very sorry that you had an unpleasant experience with your room. The single room you used this time was a small room of 14 m2. We have double or twin rooms that are 16 m2 or larger, so please consider using those the next time you visit. We look forward to seeing you again. Via Inn Prime Sapporo Odori manager
Thank you very much for staying at our hotel. We would also like to thank you for your kind words. We are very happy that you were satisfied with your stay. All of our staff will continue to work hard every day, never resting on the statu… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe location Cleanliness
The staff are not helpful at all, we can’t even ask for additional pillows. Small variety of breakfast serve.
We are very sorry that you were dissatisfied with our hotel despite choosing it from among the many options available. Our hotel is located within a 5-minute walk from Odori Station. We also provide directions over the phone for guests who are coming from afar or who get lost. We are also very sorry that we were unhappy with the cleanliness of the hotel. We will share your review with our cleaning staff and work to improve our cleanliness. Regarding the staff's customer service, we will share this information with all staff members and provide guidance to the staff involved for improvements. Additionally, we sincerely apologize for not being able to meet your request for extra pillows. Generally, we can provide one additional pillow per person, but if there are multiple requests, we may have to decline depending on the availability of pillows. We also apologize for not meeting your expectations regarding breakfast. We will communicate your feedback to the breakfast team and work on improvements. Thank you very much for your valuable feedback during your busy time. VIA IN Prime Sapporo Odori, Manager
We are very sorry that you were dissatisfied with our hotel despite choosing it from among the many options available. Our hotel is located within a 5-minute walk from Odori Station. We also provide directions over the phone for guest… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in April 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe hotel is close to subway station and the main shopping street. The breakfast and public bath are nice.
Nil.
Thank you for staying at Via Inn Prime Sapporo Odori! We are glad to receive your review. We look forward to seeing you again. Via Inn Prime Sapporo Odori
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewFront desk staff were so helpful and friendly.
Hard pillows and no closet space.
Thank you very much for staying at Via Inn Prime Sapporo Odori. We would like to thank you again for taking the time to leave us a valuable review despite your busy schedule. We are very pleased to hear that you had a comfortable stay. We will continue to strive to ensure your satisfaction. All of our staff look forward to welcoming you back to our hotel when you visit Sapporo again. Manager, Via Inn Prime Sapporo Odori
Thank you very much for staying at Via Inn Prime Sapporo Odori. We would like to thank you again for taking the time to leave us a valuable review despite your busy schedule. We are very pleased to hear that you had a comfortable stay. W… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewLocation, amenities, breakfast, easy to check in
No parking
Thank you very much for choosing Via Inn Prime Sapporo Odori. Thank you again for your valuable contribution in the midst of your busy schedule. We are very happy to hear that you had a pleasant stay with us. As you mentioned, our hotel is well located and within walking distance from the subway. We are also proud of our breakfast, which incorporates Hokkaido ingredients. As for parking, we have a multi-story parking garage on the premises. The number of cars is limited, and parking is available on a first-come, first-served basis starting at 3:00 p.m. We apologize for the lack of information. We will continue to make every effort to satisfy our guests. We hope that you will visit our hotel again when you come to Hokkaido. Manager, VIA INN PRIME Sapporo Odori
Thank you very much for choosing Via Inn Prime Sapporo Odori. Thank you again for your valuable contribution in the midst of your busy schedule. We are very happy to hear that you had a pleasant stay with us. As you mentioned, our hotel … Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in April 2025
Verified reviewGreat location. Near everything one could think of … airport bus direct to CTS, 5 mins walk to Cocono Susikino and train stations. Shopping haven area.
The Aircon controls were managed by the hotel staff which was a bit challenging as the weather was still cold and the heater function was on. There were days we wanted cool air but hot air was blowing into the room which made the air very dry. Public spa/bath - lack of signages and other nationalities tourists were abusing the facilities.
Thank you very much for choosing Via Inn Prime Sapporo Odori. We would also like to thank you again for your valuable contribution during your busy schedule. As you mentioned, our hotel is well located and within walking distance from Odori and Susukino subway stations, and many of our guests even walk from Sapporo Station. Located in the Raccoon Alley shopping street, the hotel is relatively unaffected by rain and snow. We apologize for any discomfort you may have experienced in the public baths. We will make thorough patrols and make every effort to improve the situation. We hope you will visit us again when you come to Sapporo, and we look forward to having you stay at the VIA INN PRIME SAPPORO ODORI. Manager of VIA INN PRIME Sapporo Odori
Thank you very much for choosing Via Inn Prime Sapporo Odori. We would also like to thank you again for your valuable contribution during your busy schedule. As you mentioned, our hotel is well located and within walking distance from Od… Show more
Reviewed: 7 May 2025 · Stayed in April 2025
Verified reviewDid not try the breakfast in the restaurant but the location was very convenient to shopping areas, eateries and not too far from the train station.
It would have been better if free drinking bottled water was provided for each room.
Thank you very much for choosing Via Inn Prime Sapporo Odori. We would also like to thank you again for your valuable contribution during your busy schedule. As you mentioned, our hotel is well located and within walking distance from Odori and Susukino subway stations, and many of our guests even walk from Sapporo Station. Located in the Raccoon Alley shopping street, the hotel is relatively unaffected by rain and snow. We hope that you will take advantage of our breakfast the next time you visit us. We hope you will visit us again when you come to Sapporo, and we look forward to serving you at the VIA INN PRIME Sapporo Odori. Manager of VIA INN PRIME Sapporo Odori
Thank you very much for choosing Via Inn Prime Sapporo Odori. We would also like to thank you again for your valuable contribution during your busy schedule. As you mentioned, our hotel is well located and within walking distance from Od… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewPerfect location, spotless clean, and super comfortable beds. Ideal for exploring Sapporo while enjoying a restful stay. Highly recommended!
Jill
Thank you very much for choosing Via Inn Prime Sapporo Odori. Thank you again for your valuable contribution in the midst of your busy schedule. We are very happy to hear that you had a pleasant stay with us. We will continue to strive for your satisfaction in the future. We hope that you will visit our hotel again when you come to Hokkaido. Manager, VIA INN PRIME Sapporo Odori
Thank you very much for choosing Via Inn Prime Sapporo Odori. Thank you again for your valuable contribution in the midst of your busy schedule. We are very happy to hear that you had a pleasant stay with us. We will continue to strive f… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewgot spa, cleanliness and location
parking always full
Dear KIAT LEONG Thank you very much for staying at Via Inn Prime Sapporo Odori. We are very grateful for your feedback after your stay. We are very pleased that you found the location and cleanliness of the building comfortable. We look forward to welcoming you back. Manager, Via Inn Prime Sapporo Odori
Dear KIAT LEONG Thank you very much for staying at Via Inn Prime Sapporo Odori. We are very grateful for your feedback after your stay. We are very pleased that you found the location and cleanliness of the building comfortable. We… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewThe staff very polite. ABF very good.
Shower cap does not provide for Onsen
Thank you for staying at Via Inn Prime Sapporo Odori and sharing your experience. We are glad to read your review. We look forward to seeing you again. Via Inn Prime Sapporo Odori
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified review