breakfast was better than our expectations. we loved the location because it was next to the castle.

Stayed in February 2025

There's this rude guy in the reception who is not willing to help us. Telling us that he can't do our request. But I already talked to a person upon check in that this is possible. I don't know what's is he's problem. While the lady listening who is also at the reception, she helped us and explained to this guy that we could help them. This guy is weird 😐

Stayed in March 2025

cool view to the wakayama castle from the room

Stayed in September 2024

breakfast is normal

OK Good view

Stayed in October 2024

It was very convenient to go anywhere, and nearby Wakayama castle . Our room had a perfect view to see the Wakayama Castle.

Stayed in August 2024

-Still a bit far from the two main train stations in Wakayama -Some revolving machine noise throughout day and night -The facilities are a bit old

-Not very pricey -Can see Wakayama castle from my own window -Close to bus stops

Stayed in May 2024

Small room

Close to castle

Stayed in April 2024

There are not enough restaurants you can reach by walk, but it is ok as this is Wakayama not Osaka. It will be much better if they have the bicycle rental for a day not only one hour total.

you can see the Wakayama castle while having your breakfast buffet, and even in your room. Good view!

Stayed in March 2024

A bit old

Location

Stayed in November 2023

The shower (though affixed with a new controller/handle and shower head) was very old. If the shower units themselves were replaced then I would rate this place higher. Also, the backs of the curtains were all shredded up. You can’t tell unless you look behind it though.

The view of the castle from the room was amazing! I also thought the new AC and air filter was good. The beds were decent too.

Stayed in August 2023

There is no place to eat nearby.

good place to travel by car

Stayed in August 2023

Clean, comfortable room. Really nice buffet breakfast, reasonably priced, and the dining room has an excellent view of Wakayama castle. The location of the hotel is good for sightseeing at Wakayama castle and about 10 mins from Wakayamashi Station (Wakayama station is further away)

Stayed in June 2023

The bathrooms were not my style. they were a bit scary for my tastes.

The staff were very kind and accommodating. The elevator was cool and the fridge was nice because it stayed cold even when we left the room. The pillows were shockingly comfortable. I don't know that I've ever had such a good pillow at a hotel before.

Stayed in May 2023

Too small room

Friendly straffs

Stayed in April 2023

as we choose quiet room, the room view is facing the car park instead of facing the castle.

the bathroom ventilation doesn't work, but we asked the staff for an extra ventilation machine, good that they can provide.

Stayed in November 2022

The room was clean and relatively roomy. The breakfast buffet was excellent featuring several Wakayama specialties. I loved the location away from downtown close to Wakayama Castle, the Wakayama Prefecture Museum, The Wakayama City Museum and the MOMAW. The view of Wakayama Castle was an extra bonus!

Stayed in September 2024

Super value. Good size and clean room with fantastic view of the castle. Breakfast is 900 yen per person which is also worth the money, mostly Japanese dishes but they also have eggs, sausages, breads and yogurt plus panorama view of the castle. They had a place for our bikes.

Stayed in April 2024

vending machines running out of some products. the staf may be a bit "cold". the location might be a bit far from night life.

Amazing view on the castle, unforgettable! Very good service from the staff, very professional, may be a bit "cold". Location : perfect for me, at this point of my trip.

Stayed in November 2023

Breakfast had good variety but taste was only decent. Bathroom was a bit tight and can get slippery so be careful not to fall into the bathtub like me. :) No big complaints in general.

Great Location right next to the Castle, though a bit far from the station. View over the castle especially great at night and during breakfast. Though windows cannot be opened and were a bit dirty.

Stayed in August 2023

Cleaness and comparability

Just location

Stayed in August 2023

bed linen was damp, (the room itself was damp) and the air conditioner hit me directly when lying on the bed. although it's not the hotel's fault, the folks next room started to party after midnight, so it was hard to get to sleep.

location was good. overall the place was cleen compared to other Smile Hotels in Japan.

Stayed in August 2023

The restroom was too stinky and even after cleaning it was the same. I never expected this in Japan.

Location is good. Staffs were helpful.

Stayed in August 2023

no place for parking bicycle.

easy to find and helpful staff

Stayed in June 2023

Nothing to dislike. It suited our needs.

Typical Smile Hotel with efficient service and a great window view of Wakayama Castle.

Stayed in June 2023