Reviews of WeBase KAMAKURA 4 stars
248-0014 Kanagawa, Kamakura, Yuigahama 4-10-7, Japan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewClose to the beach and the city center
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe people were so kind and helpful. The afternoon Aperitivo was excellent
Each day I chose ‘ecological cleaning’ meaning basic services such as emptying bin and replacing some towels however the cleaner wouldn’t enter the room to empty the bin which was a bit problematic because we had baby diapers etc.
Thank you very much for your kind words about our staff and the afternoon lounge service — we are so pleased you enjoyed them. Regarding your comment on the “ecological cleaning,” we understand the confusion. What you selected is our Limited Housekeeping service, where our staff do not enter the room, but instead prepare a basket with fresh towels, sleepwear, and amenities left outside your door. You raise a very good point about the challenge of disposing of items such as baby diapers under this system. We will review this rule so that we can make it more practical for our guests in the future. We truly appreciate your feedback and hope to welcome you again. WeBase KAMAKURA Finn
Thank you very much for your kind words about our staff and the afternoon lounge service — we are so pleased you enjoyed them. Regarding your comment on the “ecological cleaning,” we understand the confusion. What you selected is our Limite… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBreakfast is fancy but a bit waste of too many food. A formal brunch type is good however maybe a buffet type is more preferred or a breakfast set.
The bathroom has limited space but actually it has room but just wasted by design. The upper windows have no curtain so the morning light is killing me.
Thank you for sharing your feedback. We’re glad to hear you enjoyed the breakfast, and we appreciate your thoughts on the style and quantity—we’ll keep this in mind when reviewing our offerings. We also take note of your comments on the bathroom layout and the upper window light. Your input helps us improve our facilities and guest comfort, and we’ll discuss these points with our team. We hope to welcome you again in the future. WeBase KAMAKURA Finn
Thank you for sharing your feedback. We’re glad to hear you enjoyed the breakfast, and we appreciate your thoughts on the style and quantity—we’ll keep this in mind when reviewing our offerings. We also take note of your comments on the bat… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewHighly recommend. Just 100m to the beach and lots of food options during summer with pop up bats and restaurants.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGreat location just a few mins walk to the beach and to the train station. The onsen was super clean, and the rooms very spacious. The included breakfast was fantastic. The snacks were delicious. We’d go back to Kamakura just to stay here again!
Nothing!
Thank you so much for your wonderful review. It’s fantastic to hear that you enjoyed the spaciousness and cleanliness of our hotel and onsen, as well as the breakfast and snacks we offer. Knowing that you’d choose to return just to stay with us again truly means a lot. We look forward to welcoming you back whenever you visit Kamakura next time! WeBase KAMAKURA Finn
Thank you so much for your wonderful review. It’s fantastic to hear that you enjoyed the spaciousness and cleanliness of our hotel and onsen, as well as the breakfast and snacks we offer. Knowing that you’d choose to return just to stay wit… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewStylish, free evening time snacks and drinks, location is great.
Surprise charges at check-in time for extra beds (not explained anywhere in writing), air conditioners could not keep up with the humidity and woke up in a muggy room with dangerously slippery floors.
Thank you for taking the time to share your feedback. We are glad to hear you appreciated our location and the complimentary evening snacks and drinks. We are very sorry for any confusion regarding the extra bed charges. The futons we prepare are included in the rate for the number of paying guests, and any additional bedding requests are subject to an extra charge. We understand this may not have been clearly communicated and apologise for the misunderstanding. We’re also sorry to hear about the humidity and condensation in your room. We will look into the air conditioning and ventilation to ensure a more comfortable experience for future guests. Thank you again for your comments. WeBase KAMAKURA Finn
Thank you for taking the time to share your feedback. We are glad to hear you appreciated our location and the complimentary evening snacks and drinks. We are very sorry for any confusion regarding the extra bed charges. The futons we prep… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe room was spacious and clean. The toiletries were great too. There were many free lounge activities throughout the day to enjoy. The breakfast was superb!
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewWe loved the morning and afternoon snacks and drinks. The staff were helpful, and the service was excellent. I appreciated weBase accommodating my need for gluten-free and having front desk staff that could speak English.
Thank you very much for your thoughtful review! We're so glad to hear you enjoyed the snacks and drinks throughout the day, and that our team’s service and support made your stay more comfortable. It’s wonderful to know that our efforts to accommodate gluten-free needs and provide English-speaking assistance were helpful. We truly appreciate your feedback and hope to welcome you back to WeBase KAMAKURA again in the future! WeBase KAMAKURA Finn
Thank you very much for your thoughtful review! We're so glad to hear you enjoyed the snacks and drinks throughout the day, and that our team’s service and support made your stay more comfortable. It’s wonderful to know that our efforts… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewLocation is very convenient, just 5 minutes to the beach and about 15 to the train station but another ten minutes walking gets you to center of town. We did not use the trains because walking is nicer.
It was very clean. The welcome lounge was outstanding with snacks and mimosas. It was our 20 wedding anniversary so we had a little champagne. Breakfast was wonderful, it is made to order with plenty of coffee.
Thank you so much for your wonderful review! We're honoured that you chose to spend your 20th wedding anniversary with us. It’s great to hear you enjoyed the convenient location, the cleanliness, and especially the welcome lounge. We're also glad breakfast and coffee hit the spot! We truly look forward to welcoming you back on your next trip to Japan. WeBase KAMAKURA Finn
Thank you so much for your wonderful review! We're honoured that you chose to spend your 20th wedding anniversary with us. It’s great to hear you enjoyed the convenient location, the cleanliness, and especially the welcome lounge. We… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewOut room on public bath area and it was noisy
Thank you for your feedback. While we do our best to manage the environment, some sounds can carry depending on the time of day and guest usage. If you stay with us again, please feel free to request a quieter room location—we’ll do our best to accommodate. We appreciate you taking the time to share your experience. WeBase KAMAKURA Finn
Thank you for your feedback. While we do our best to manage the environment, some sounds can carry depending on the time of day and guest usage. If you stay with us again, please feel free to request a quieter room location—we’ll do our b… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewProximity to the beach. Updated style.
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewVery nice property. We loved the onsens, the proximity to the beach and town, and the wonderful complimentary snacks and adult beverages in the lounge on evenings.
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Thank you for your wonderful feedback. We're delighted to hear you enjoyed the communal bath, location, and our lounge offerings. We hope to welcome you again for another relaxing stay. WeBase KAMAKURA Finn
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewFriendly staff, spacious and peaceful room and the breakfast was such an amazing experience!
Thank you very much for your kind review. We’re glad you enjoyed the relaxing atmosphere, our staff’s hospitality, and the breakfast experience. We hope to welcome you back by the beach again soon. WeBase KAMAKURA Finn
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe property is immaculate. They have a lovely light meal in the evening and a breakfast option. The room was bright and large. Most importantly the staff were wonderful and even helped fix a billing error (which was largely on my end) without question. Well done.
Thank you very much for your kind words. It was truly our pleasure to assist you. We’re delighted to hear you enjoyed your stay, and we hope to welcome you again in the future. WeBase KAMAKURA Finn
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewBeautiful Hotel. Clean. Staff very inviting. Close to the water & beach.
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewRating WeBase Kamakura is a challenge because it is an odd property with some strengths and weaknesses. I'll start with the strengths. The location is excellent, about a block from the beach and around the corner from the light rail train station. Kamakura is surprisingly rich with cultural opportunities: in addition to the large Buddha there are numerous important temples and shrines. WeBase is modern, comfortable, and very clean. Floral arrangements in the public areas were quite elegant.
The restaurant left something to be desired. Arranged around a hot griddle, it was almost like a Japanese person's view of a fusion Western-Japanese cuisine. There was almost no variety, which got very old with the breakfasts. There was a sense they were doing you a favor by letting you eat there. Service was a very mixed bag. Some staff were very friendly and helpful. Others, not so much. The "respite" room was a nice feature, with free snacks, and drinks (mixed drinks at a modest fee). But the experience was ruined for me by the single rudest service encounter I have had in Japan (where most service people are extremely courteous). In fairness, Japanese rules around such things as footwear can be baffling to visitors. On my first visit I was handed a card with "rules" such as "don't sit too long. don't be loud." Despite the room being basically empty, the server insisted on reading each rule aloud to me in broken English. For shame at showing such contempt for guests, who should be assumed to be well behaved unless proved otherwise.
Thank you very much for taking the time to share your detailed impressions of your stay with us. We’re grateful for your kind words about the comfort, cleanliness, and atmosphere of our hotel. We're especially glad you noticed the flower arrangements. Regarding your feedback on the restaurant, I sincerely appreciate your honesty. We understand how important variety is, especially for guests staying multiple nights, and I will be sharing your comments with our restaurant team to consider expanding the breakfast offerings. I’m also sorry to hear that the overall feeling of hospitality fell short for you. While we often receive positive comments about our staff, we understand that experiences can vary, and we take your impression seriously. As for your experience in the Respite Lounge, I apologise sincerely. The staff member’s intention was simply to explain the room’s etiquette, not to cause discomfort or seem patronising. I completely agree that reading the rules aloud was unnecessary, and I will make sure we improve how we communicate this in the future—clearly but more respectfully. Thank you again for your thoughtful feedback. WeBase KAMAKURA Finn
Thank you very much for taking the time to share your detailed impressions of your stay with us. We’re grateful for your kind words about the comfort, cleanliness, and atmosphere of our hotel. We're especially glad you noticed the flow… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewWe stay 2 nights, totally satisfied with the suana, the lounge service, and environment…, so we decide stay one more night,
we almost satisfied everything till the 3rd night after checkin, we found the toilet is not cleaned 😣 the poopoo still there…,,,and its late night about 22:00…
Thank you very much for staying with us and for extending your visit. We're glad to hear you enjoyed the sauna, lounge, and overall environment. We’re truly sorry about the toilet issue you found on the third night. That should not have happened, and we apologise for the inconvenience, especially late at night. We’ve shared this with our cleaning team to make sure it doesn’t happen again. Thank you for your honest feedback, and we hope to welcome you back again in the future. WeBase KAMAKURA Finn
Thank you very much for staying with us and for extending your visit. We're glad to hear you enjoyed the sauna, lounge, and overall environment. We’re truly sorry about the toilet issue you found on the third night. That should not hav… Show more
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewBeautiful property in a very convenient location- 3 minutes to ocean, 5-10 to major sites, and 15 to train station. It is more impressive in person than the pictures convey. Do not forgo the breakfast- it was incredible!!! And the rooms were spacious and clean and lovely furnishings. The evening happy hour was a pleasant surprise!
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Thank you so much for your wonderful review! We're truly delighted to hear that you enjoyed your stay and appreciated our location, spacious rooms, and the little extras like breakfast and our lounge service. It means a lot to us that you found the property even more impressive in person—what a lovely compliment! We hope to welcome you back again soon for another relaxing and memorable visit. WeBase KAMAKURA Finn
Thank you so much for your wonderful review! We're truly delighted to hear that you enjoyed your stay and appreciated our location, spacious rooms, and the little extras like breakfast and our lounge service. It means a lot to us that y… Show more
Reviewed: 17 May 2025 · Stayed in March 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewEverything!
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Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewWe stayed both at the traditional Japanese style room with four futons and also the two bed room, both very nice and comfortable. The staff was very sweet and helpful when two of us were ill during our stay. Also the breakfast was delicious but come hungry, they will feed you like there is no tomorrow.
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
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