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Reviews of Nishitetsu Hotel Croom Nagoya 3 stars

460-0003 Aichi, Nagoya, Naka-ku Nishiki 3-4-3, Japan

#22 of 204 hotels in Nagoya

Guests' Choice

Review score

Based on 807 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.8

  • Facilities

    9.0

  • Staff

    9.0

  • Value for money

    8.6

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 18 August 2025

    10
    Fantastic hotel with all the comfort and facilities you need. Staff is exceptional!
    • Business trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing. It was perfect.

    Breakfast was excellent with a great range of dishes. The service was impeccable.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room is too small

    This is new hotel so the room is clean and new.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms a little small

    Stayed in August 2025

  • Reviewed: 27 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Clean and accessible .. breakfast was sooo good

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Good and convenient choice for a Nagoya stay
    • Leisure trip
    • Solo traveller
    • Double Room with Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    1. 3p check-in time is later than usual; 2. Can't use public bath if you have tattoo(s); 3. LED lights from television and aircon panel distract from sleeping at night, but I was able to cover them with black electrical tape; 4. Using hot water at room sink reduces pressure to a trickle (room 907).

    1. New and modern hotel; 2. 7-11 located just outside the hotel; 3. In-room, secured safe deposit box (under sofa); 4. Great location in the center of the city. Walk everywhere; 5. Laundry facilities and public bath (no tattoos allowed) on the top floor; 6. Bedroom window opens to allow fresh air inside; 7. Starbucks coffee located just across the street; 8. Entrance to Hisayaodori subway station (Gate 4) located just outside the hotel; 9. Nice room lighting options; 10. Large, comfortable bed and linens; 11. Quality blackout shades keep room dark in the morning; 12. Complimentary toiletries available at reception; 13. Complimentary sleepwear provided; 14. Very easy check-out process.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights

    Japanese style breakfast, very good.

    Stayed in July 2025

  • Reviewed: 4 July 2025

    9.0
    A solid comfortable stay in Nagoya
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I specifically tried to book a nicer hotel room with a good view, but it was perhaps more of just a basic room, and the view was only fair despite it being advertised as ' room with a view' The value was ok for central Nagoya.

    It is well located close to subway, the room was fine and had everything required from a basic room. I found it comfortable. Staff were helpful.

    Stayed in June 2025

  • Reviewed: 29 June 2025

    9.0
    I liked the location, very near to the subway. Local attractions are walking distance. Bed is decent and very comfortabl
    • Business trip
    • Couple
    • Double Room with Shower - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    A bit expensive, but youll get what you pay for.

    I liked the location, very near to the subway. Local attractions are walking distance. Bed is decent and very comfortable. The TV has netflix and other apps. The public bath is very clean. Breakfast is great.

    Stayed in June 2025

  • Reviewed: 13 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Shower - Non-Smoking
    • Stayed 12 nights
    • Submitted via mobile

    Love the location It was near everything by walking or subway If you want coffee nearby or grocery store around the corner

    Stayed in June 2025

  • Reviewed: 13 June 2025

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bedroom was a little bit small.

    It is well located near the subway station, bedroom is comfortable, all amenities and pijamas are provided.

    Stayed in June 2025

  • Reviewed: 22 May 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Comfort Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pillow is very flat

    Location

    Stayed in May 2025

  • Reviewed: 20 May 2025

    9.0
    Good value of money.
    • Leisure trip
    • Family with young children
    • Comfort Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No place to get together and eat our own food.

    The Onsen, the modern look , relaxing sofa in twin room.

    Stayed in May 2025

  • Reviewed: 13 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Shower - Non-Smoking
    • Stayed 4 nights

    Everything was great: location, cleanliness, staff, etc. The Room is not quite convenient for a large suitcase, but you can fit it somehow.

    Stayed in May 2025

  • Reviewed: 11 May 2025

    8.0
    Really nice stay despite the small size of the rooms
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room (twin beds) was quite small. It was not possible to open the two suitcases on the floor.

    It was nicely located, very clean and the staff was very friendly.

    Stayed in May 2025

  • Reviewed: 11 May 2025

    10
    Great!
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 5 nights

    It is quite close to the night life and the main roads so there were nights where some drivers would be 'racing'.

    Loved everything about this hotel, it is so close to the Hisaoyadori subway, Chubu electric tower, walkable to the museums in the vicinity, and also walkable to the castle (~15-20 min walk). The washing machine was very strong. When you walk in, they have a very pleasant aroma in the lobby. The rooms were nice!

    Stayed in May 2025

  • Reviewed: 11 May 2025

    9.0
    Comfortable & good location
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The Public bath was nice but last 2 nights I couldn’t use it because it was so smelly. They should have checked up more diligently.

    I stayed Standard Double Room for 5 nights in April. I really liked design of room, openable window and comfortable bed. Location was also so convenient. I really enjoyed Hisaya Odori Park, Cafes and restaurants near the hotel.

    Stayed in April 2025

  • Reviewed: 21 April 2025

    8.0
    Wasn’t really disappointed, but probably would’t go again for the price
    • Leisure trip
    • Solo traveller
    • Double Room with Shower - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    A lot of noise in the hotel room coming from outside on the streets, check-in only after 15, a little expensive for what it was

    Breakfast, very nice onsen bath, great central location

    Stayed in March 2025

  • Reviewed: 16 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night

    nothing

    The location was perfect, close to everything I needed. I also really enjoyed the breakfast — delicious and with a great variety. I would absolutely stay here again and highly recommend it to anyone visiting the area.

    Stayed in April 2025

  • Reviewed: 10 April 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Shower - Non-Smoking
    • Stayed 4 nights

    Great location in Nagoya with easy access to Oasis 21 and Central Park. Nice and clean rooms and great facilities with laundry and the public onsen on the top floor. Breakfast was great each morning with lots of options for Japanese and American style food.

    Stayed in March 2025

  • Reviewed: 8 April 2025

    9.0
    Good value, good location and friendly atmosphere
    • Leisure trip
    • Couple
    • Double Room with Shower - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    We had a three day stay. The hotel is located near good restaurants and the castle. The staff were friendly and helpful. The room was comfortable and quiet.

    Stayed in April 2025

  • Reviewed: 3 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Comfort Twin Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    I booked for 4 nights but on 4 separate bookings, however I paid upfront for all 4 nights at 1 go. The staff insisted that since it is 4 separate bookings, I would need to change the card key for each different night. I find that this is rather inconvenient and inflexible of the hotel to have to inconvenience the guest. Hotel should be more flexible to allow the card key to be used throughout the stay. This was allowed when I did the same for other hotels.

    Public bath was good, but rather small.

    Stayed in April 2025

  • Reviewed: 25 March 2025

    9.0
    Loved the hotel and position perfect
    • Leisure trip
    • People with friends
    • Comfort Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pillows were not soft and comfortable

    Position, cleanliness,facilities, staff helpfulness

    Stayed in March 2025

  • Reviewed: 24 March 2025

    9.0
    Great hotel
    • Leisure trip
    • Couple
    • Comfort Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We hadn't realized we had booked a hotel near a clubbing area, so it felt quite rowdy on some of the streets in the weekend evenings when we were out and about. We would have loved a little more space in the room to be able to open our suitcases more easily. Also one side of the bed was next to the wall, with no outlet there, and it meant that person had to climb over the other to get out. All minor nitpicks, we would stay here again!

    Comfy room in a great location handy to stations and a convenience store . Our room was tidy and bed and pillows were great. We didn't realise there was a public bath on the top floor which was a nice surprise. A staff member was able to help us with forwarding our luggage to our next hotel which was a great help. The lobby also smelt delicious! You could even buy the fragrance to bring the smell home with you :)

    Stayed in March 2025

  • Reviewed: 24 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room was quite small even for Japanese standard, there’s not much space for maneuvering.

    Prime location, very close to the station and there is a very nice shopping mall (Central Park?) nearby. The decor was good and everything was pretty new and it was probably recently renovated. The public bath on the top floor is also well maintained.

    Stayed in March 2025

Showing 1 – 25

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