The food was great, but the cooked fish had too many bones.

Hospitalty of everyone

Stayed in August 2025

An amazing experience! The public bath was great, the staff could not be friendlier and they were so helpful! The rooms and facilities was excellent! Food was also such a nice Japanese experience!

Stayed in April 2025

Need to book meals 3 days in advance

Perfect to relax, location might not be the best as it is a little bit remote

Stayed in October 2024

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It felt like a dream. We didn't know we could be this well taken care of until we stayed at Wakamatsu. From the moment we walked in, the staff made sure we were comfortable. They are hard-working, gentle and caring. The onsen was beautiful and the facilities are super well equipped, you won't be short of amenities. The properry itself transmits calm and relaxation, there is gentle music playing outside the onsen and our room was beautifully decorated and spacious. I don't have enough words to describe the dinner - it's not just that the food was fantastic and well-presented, but the service was so, so thorough and the pace of the dinner was perfect; it was refreshing to be able to take your time with each course. To top it all off, the staff saw us off as we checked out with such care. If we return to Yugawara, we know where to stay again.

Stayed in October 2024

Absolutely everything! Authentic, spacious room, incredibly friendly staff. We had dinner there and the chef is a magician!

Stayed in September 2024

The food was outstanding, the onsen is beautiful, the staff is extremely kind and helpful. We loved our stay here! A highlight of our trip to Japan.

Stayed in April 2024

The ryokan was clean and really nice, everyone working there was super helpful and friendly. The food was the best we had in Japan. We would totally stay here again if we were to come back to Hakone.

Stayed in March 2024

Great rooms and wonderful staff.

Stayed in March 2024

Not a lot of food choices without a hike. But not a deal breaker

This was a fantastic, traditional ryokan experience. The building and rooms were beautiful. Robes were provided and we enjoyed the large family area in our room for relaxing with our whole family. The public bath was amazing & though we were hesitant to use it bc of our Western culture of privacy, I am so glad we didn’t miss the opportunity. The staff were welcoming and serving. It was humbling to be in such a beautiful, careful environment

Stayed in March 2024

For foreigners, putting Hakone in the title made it seem closer to that region

The dinner was very special and the staff were very nice

Stayed in March 2024

- path to get there may be complex for some, but we managed easily : from Tokyo with Shinkansen to Atami and change for an other train to Yagawara. Then get the bus for few stops. And a little walk (5-10 min) to the hotel. - we don’t really know if there is much to do in the town, … that was fine for us : we just relax there with tea and a book, and went to the onsen before and after dinner at night. -first I found dinner a little pricey and finally I am really happy that we got our first Kaiseki full experience

- super hosts, very helpful, whatever is your request, doing their best to translate in English and make it easy for you - large bedroom with very comfortable futons - great house full of tatamis - onsen : inside and outside opened still late at night - opportunity to get a kaiseki dinner

Stayed in January 2024

Efficient proactive professional kind

Stayed in November 2023

In some places the ryokan is showing it’s age.

The service and food are fantastic. The food was a very good variety of different things and served beautifully The staff is very friendly and will take care of your luggage. The hotel is very old style japanese ryokan with character.

Stayed in July 2023

Very friendly and helpful staff dressed in traditional kimonos adding to the already great atmosphere. Quiet relaxed location. Beautiful rooms and scenery. We were the only westerners there.

Stayed in May 2023

I liked the location and the comfort that the property provided. The hot springs were amazing, the staff was nice and helpful and the room was cozy and comfortable.

Stayed in March 2023

I did not like how I could not opt for dinner/breakfast if we didn't select it prior to staying there. I would definately recommend opting for the breakfast and dinner because there are few izakayas around the area and one of them wouldn't let me and my father dine even though there were plenty of seats available.

I liked the accessibility of the public onsen. It was nice being able to go at any time in the evening. It was great how quiet and safe the hotel was. Overall, I would highly recommend this hotel to anyone wanting a getaway from the city.

Stayed in March 2023

onsen

Stayed in November 2024

Food

Staff / good futons

Stayed in April 2023

I liked everything about it. There were some cobwebs in the bathroom and some old features but they didn't take away from my love of this stay.

Very traditional ryokan. The staff was amazing and kind. The location was rural but there was still food. In retrospect, I would've booked the room that comes with a meal delivered to our room. But we went out and got a very great feel for the town and ate at a place that was very authentic.

Stayed in June 2025

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Stayed in August 2025

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Stayed in April 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in August 2024