Reviews of Setsu Niseko 5 stars
044-0081 Hokkaido, Kutchan, Niseko Hirafu 1-2-6-9(Old address; Aza Yamada 181-55), Japan
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Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewDear Francisco, Thank you very much for your stay and your review. I am glad to know you and your family enjoy the stay with us. We all look forward to welcoming you back on your next trip to Niseko. Kind Regards, Michiko Tamoto Hotel Manager
Dear Francisco, Thank you very much for your stay and your review. I am glad to know you and your family enjoy the stay with us. We all look forward to welcoming you back on your next trip to Niseko. Kind Regards, Michiko Tamoto Hotel Ma… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThis is a spectacular hotel - beautiful aesthetic, fantastic amenities, wonderful staff.
Dear Kathryn, Thank you very much for your stay and your review. I am glad to know you enjoyed your stay and our service. Also, thank you for your kind words and I will make sure to share your feedback with the team. We all look forward to welcoming you back on your next trip to Niseko. Kind Regards, Michiko Tamoto Hotel Manager
Dear Kathryn, Thank you very much for your stay and your review. I am glad to know you enjoyed your stay and our service. Also, thank you for your kind words and I will make sure to share your feedback with the team. We all look forward to… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewSpacious. Clean. Great selection at breakfast. Front desk and everyone at the hotel was warm and friendly.
Nothing
Dear YewLuang, Thank you very much for staying at Setsu. I am glad to know you enjoyed your stay, especially the breakfast. Also, thank you for your kind words. We all look forward to welcoming you back. Kind Regards, Michiko Tamoto Hotel Manager
Dear YewLuang, Thank you very much for staying at Setsu. I am glad to know you enjoyed your stay, especially the breakfast. Also, thank you for your kind words. We all look forward to welcoming you back. Kind Regards, Michiko Tamoto Hote… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe hotel is quite charming and not too big. The Onsen is a nice place to relax and the rooms are quite large for Japan. The staff was always friendly and at least tried their best.
My initial room had strange noises that happened at irregular intervals. It turned out that the hotels boiler was located under the room which caused the issue. I'm a light sleeper and this made it a rough night for me. The issue could be solved the next day - though without an apology or any gesture. As the hotel is only a limited service property you have to pay to get your room cleaned. Theoretically this is included once for a 3 nights+ stay, though as I had to switch rooms they didn't service my room at all. Generally the hotel lacks processes, it feels like the staff doesn't communicate with each other. For example my bags wherent brought to the new room as discussed or when I ordered breakfast as a lunch box for my end-of-stay they did not prepare it and told me different things.
Dear Tim, Thank you very much for staying with us and your review. My sincere apologies for your experience, and you had to change your room during your stay, and takeaway breakfast was not prepared. I am very sorry for the inconvenience of having to change rooms. At the same time, I am glad that we were able to arrange an alternate room for you. Regarding the housekeeping service, room cleaning is provided after every two nights if the stay is for three nights or more for Eco Stay plan. For your recent stay, since you moved to a new room, the cleaning schedule was calculated based on the number of nights stayed in the new room. I apologize for clear explanation was made to you. I also sincerely apologize that we were unable to provide the take-out breakfast due to our oversight. We will take the utmost care to ensure that such incidents do not happen again in the future. Also, I am glad to know you enjoyed your room and onsen. Once again, my sincere apologies for all the inconvenience you experienced with us, and I only hope we may have the opportunity to welcome you back in the near future. Kind Regards, Michiko Tamoto Hotel Manager
Dear Tim, Thank you very much for staying with us and your review. My sincere apologies for your experience, and you had to change your room during your stay, and takeaway breakfast was not prepared. I am very sorry for the inconvenience… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was great, 3 great choices, excellent Sashimi, Eel or Roast Beeef set, they even offered to box up breakfasts for the ones in our party who slept in. The Onsen was excellent, indoor and outdoor and sauna, A private Onsen is also available by booking if you want time with your partner. The activiites are all within a 20 minute ride, and there are day trips that can easily be taken to see other parts of Hokkaido. Best of all was the Front Desk and Concierge staff was amazing. So welcoming and helpful. I hope that is true in high season too. Finally the place is very serene for a big place. the decor instantly relaxes you.
Love the provision of pajamas, but it would be good to offer large size options. While there was a convenience store across the street, might be nice to have a discreet vending machine, sin e Lawsons closes at 10.
Dear Brian, Thank you very much for staying with us and your review. I am glad to know you enjoyed your stay, onsen, and food. Thank you for your kind words and we all are very happy to hear. Regarding the larger size for samue (in-room wear), we have extra large size available upon request. My apologies that it was not provided to you. Once again, thank you for your review and we all look forward to welcoming you back. Kind Regards, Michiko Tamoto Hotel Manger
Dear Brian, Thank you very much for staying with us and your review. I am glad to know you enjoyed your stay, onsen, and food. Thank you for your kind words and we all are very happy to hear. Regarding the larger size for samue (in-room we… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe hotel is beautifully designed. There is a lot of attention to detail. The rooms were very well appointed. we thoroughly enjoyed our private onsen session, I would highly recommend this. The main foyer has beautiful views over Mt Yotei which are very impressive. The staff were very attentive and helpful.
Unfortunately, the meals we had at the hotel, one dinner and 1 breakfast were totally lacking in flavours or inspiration. We expected more given the market the hotel is catering to. They have it almost right….but just not right….. which was disappointing. The hotel is very large, so getting around the hotel can be somewhat confusing, especially at first.. We got disoriented a few times !!!
Dear Julie, Thank you very much for staying at Setsu. I am glad to know you enjoyed your stay and our service, especially the onsen. At the same time, I am sorry to hear about your restaurant experience. I have shared your valuable feedback with the restaurant team for the improvement. Once again, thank you for your feedback, and we all look forward to welcoming you back. Kind Regards, Michiko Tamoto Hotel Manager
Dear Julie, Thank you very much for staying at Setsu. I am glad to know you enjoyed your stay and our service, especially the onsen. At the same time, I am sorry to hear about your restaurant experience. I have shared your valuable feedb… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewEverything . Extremely clear brand and it flows through with service and experience. You get what you pay for.
That we could not stay a bit longer.
Dear Gerson, Thank you very much for staying at Setsu and your review. I am glad to know you enjoyed your stay and our service. Thank you for your compliments and I will make sure to share your feedback with the team members. We look forward to welcoming you back. Kind Regards, Michiko Tamoto Hotel Manager
Dear Gerson, Thank you very much for staying at Setsu and your review. I am glad to know you enjoyed your stay and our service. Thank you for your compliments and I will make sure to share your feedback with the team members. We look forwa… Show more
Reviewed: 28 April 2025 · Stayed in March 2025
Verified reviewThe room is spacious, clean and has complete amenities and kitchen utensils. Location is very good. Staffs also very nice
None
Dear Felicia, Thank you very much for staying with us this winter season. I am glad to know you enjoyed your stay and our service. Also, thank you for your kind words. We all look forward to welcoming you back. Kind Regards, Michiko Tamoto Hotel Manager
Dear Felicia, Thank you very much for staying with us this winter season. I am glad to know you enjoyed your stay and our service. Also, thank you for your kind words. We all look forward to welcoming you back. Kind Regards, Michiko Tamo… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewEverything
Nothing
Dear CRISTIAN, Thank you very much for staying with us. I am glad to know you enjoyed your stay and thank you for your kind words. We all look forward to welcoming you back on your next trip to Niseko. Kind Regards, Michiko Tamoto Hotel Manager
Dear CRISTIAN, Thank you very much for staying with us. I am glad to know you enjoyed your stay and thank you for your kind words. We all look forward to welcoming you back on your next trip to Niseko. Kind Regards, Michiko Tamoto Hotel … Show more
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 17 April 2025 · Stayed in March 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewEverything was great except the fact that the climate control did not work very well for Spring. It was way too hot in the day which resulted in us opening all the windows, which resulted in the night being way too cold. Setsu currently sets their climate control either to heating or cooling based on if its the winter or the summer. But for the transitional seasons like spring or autumn, guest should have the option to alternate between cooling and heating functions.
Dear Kunanun, Thank you very much for staying with us. I am glad to know you enjoyed your stay. Also, thank you very much for your valuable feedback. Our air circulation can only offer warm air in this time of the year and cold air in the summer, and my apologies that the room temperature was not comfortable for your during your stay. I am very sorry for the inconvenience you experienced with us, and thank you very much for your valuable feedback. We hope we have an opportunity to welcome you back. Kind Regards, Michiko Tamoto Hotel Manager
Dear Kunanun, Thank you very much for staying with us. I am glad to know you enjoyed your stay. Also, thank you very much for your valuable feedback. Our air circulation can only offer warm air in this time of the year and cold air in the… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewClean with good facilities, nice restaurants and food, and services staff are friendly and helpful , everything is perfect and recommended. Already our 3rd time visit to this hotel. Will come again next year.
None
Dear Ming Yan, Thank you very much for always staying with us. I am glad to know you enjoyed your stay this time, too. I will make sure to share your words with the team. We all look forward to welcoming you back soon. Kind Regards, Michiko Tamoto Hotel Manager
Dear Ming Yan, Thank you very much for always staying with us. I am glad to know you enjoyed your stay this time, too. I will make sure to share your words with the team. We all look forward to welcoming you back soon. Kind Regards, Mich… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewThe restaurants were excellent, room was beautiful and service was perfect.
Dear Chris107, Thank you very much for staying at Setsu for your Niseko stay. I am glad to know you enjoyed your stay and our service especially the food. Thank you for your kind words and we look forward to welcoming you back. Kind Regards, Michiko Tamoto Hotel Manager
Dear Chris107, Thank you very much for staying at Setsu for your Niseko stay. I am glad to know you enjoyed your stay and our service especially the food. Thank you for your kind words and we look forward to welcoming you back. Kind Regar… Show more
Reviewed: 13 April 2025 · Stayed in March 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewBeautiful hotel with very professional staff.
Dear Rupert, Thank you very much for your stay and your review. I am glad to know you enjoyed your stay and our service. Thank you for your compliments and I will make sure to share with the team. We look forward to welcoming you back. Kind Regards, Michiko Tamoto Hotel Manager
Dear Rupert, Thank you very much for your stay and your review. I am glad to know you enjoyed your stay and our service. Thank you for your compliments and I will make sure to share with the team. We look forward to welcoming you back. Ki… Show more
Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewReviewed: 6 April 2025 · Stayed in March 2025
Verified review