nothing at all. everything was superb

staff incredible, room was immaculate, loved laser show, food was fantastic!

Stayed in May 2025

It is indeed a bit far away from the city. Going into the town takes 20-25 minutes.

The location and private hot tub is superb! Soaking in hot water and watching sunrise, sunset and stars over the blue ocean is such an unforgettable experience. The hotel staff is incredibly friendly. They offered shuttle service to and from JR station. The on-site breadfast and dinner are all very delicious and high-end. They put up light shows in the two nights we stayed and those felt very romantic, unique and creative.

Stayed in April 2025

Laser show which you can leave message to your love

Stayed in March 2025

Needs a bit of freshening up, otherwise a perfect stay

Fabulous stay. Lovely staff. Delicious food. Loved it.

Stayed in November 2024

Very good sea view 🤩

Stayed in October 2024

Nothing

Great personal spa, helpful service by staff, reliable and help me with transfer too! I deeply appreciate their wonderful hospitality

Stayed in October 2024

Amazing location. Amazing staff. Amazing view. You will not regret staying at XYZ, it is #1 in Shirahama.

Stayed in September 2024

They didn't confirm pick up from station so we had an anxious wait before they arrived. That's all.

The food was exceptional. The staff were wonderful, the hot tub on the balcony was fun. Laser show after dinner was a bit weird. Good "dark" sky.

Stayed in May 2024

No wardrobe and the bathroom and washroom are separated

Private spa and half board services

Stayed in April 2024

The hotel itself is quite old and not modern at all, but the services, dinner & breakfast, the sense of hospitality you get are absolutely worth it! The private onsen in a balcony with a breathtaking view was one of our Japanese trip highlights!

Stayed in March 2024

The hotel is located on the remote part of Shirahama, and not accessible via public transport. It is very private of course!

Service at the hotel was impeccable! From organising pick-up and dropping us to various places around Shirahama, the staff tried their best to meet our needs. Kumia-san in particular, was not only conversant in English, but would communicate via whatsapp for needed changes.

Stayed in October 2023

Food set is okay, price is a little bit high.

Good Location, balcony facing sea and with a big spring tube. Staffs are enthusiastic and helpful to recommend the plan to visit fire works show in Shirahama。

Stayed in August 2023

The hotel was quiet and clean. We had a comfortable room with lots of space. The view of the ocean and stars from the private bath on the balcony was very pleasant. We had an excellent meal prepared by the kitchen. My wife is vegetarian and doesn't eat mushrooms, so I contacted the hotel before our arrival to see if they could accommodate her. They took a great deal of care to prepare a varied selection of dishes for her. She really enjoyed the meal. My food was also delicious. The service was excellent too. The staff are attentive, helpful, and communicate well in English.

Stayed in July 2023

The rooms were a little outdated and the TV in the room was small. The hotel has a luxury-type price but some of the decor and furniture seem a little cheap or underwhelming.

XYZ was located on a beautiful cliff at the edge of the sea close to Shirahama. The location was beautiful and the view from our room was exquisite. The staff was super friendly, even accommodating us with a 2-year-old and some special requests at dinner time. Our food was really good and the wait staff was so attentive to all of our needs. They really make the place special. The private onsen tub on the balcony was so relaxing and was a treat for me and my family to enjoy. My wife and I sat out watching shooting stars above our heads as we soaked in the relaxing waters. That memory will never be forgotten.

Stayed in July 2023

Its quite smokey when everyone was having bbq.

Dinner is so great! Especially Bbq A5 wagyu and seafood ahijo! It provides transportation from Shirahama Station to the resort, around 15-20mins. Staffs are helpful and very nice, smile always :) Special thanks to the female staff who give us heartful blessings. Arigatou ne!

Stayed in June 2023

staff are very nice and responsive

Stayed in May 2023

transport is not very convenient

nice view, pleasant hot spring, oishi dinner

Stayed in May 2023

The team at XYZ were really nice and welcoming They went above and beyond to help us during the stay Transfers to and from the station were helpful They even offered us a slightly later dinner when we arrived late one night

Stayed in March 2023

The cleanliness could be improved. (stained wallpaper in the toilet was not pleasant) and torn wallpaper behind the bed could be refreshed.

The private onsen on the balcony of each room, the food is amazing, the staff are very attentive.

Stayed in April 2023

a lot of mosquitoes

unique location, design, room facilities, dining and ofcourse the amazing staff.

Stayed in March 2023

Real onsen water

Stayed in February 2023

breakfast can be improved

very comfortable room with direct sea view private bath with onsen water great location to watch the stars from the bath

Stayed in February 2023

Excellent view and service , really appreciate the staff , we had a really good time in there. Thanks

Stayed in December 2022

Nice ocean view beautiful hot spring very very good dinner all staff friendly

Stayed in December 2022