Reviews of Y-HOTEL
730-0027 Hiroshima, Hiroshima, 薬研堀9‐6, Japan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewWhat an extraordinary room - karaoke and an amazing spa bath. The hotel is new and very clean.
It was a strange room with no obvious windows - they were hidden behind doors. Kind of a timeless feel. The area around the hotel seems to have a lot of girls bars so not necessarily our kind of area.
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewIt was a very cool hotel, the technology was cool, so was the karaoke. It’s very central and has an inner city vibe.
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewI loved everything about the property. Every detail was thought of and the room had annotated anything and everything you could need or want for a luxurious stay. Throughly enjoyed the enormous spa and lovely balcony. Staff were very friendly and respectful and the location was spot on. Would definitely stay again and would highly recommend to anyone want a few nights in Hiroshima. Wish I could have stayed longer.
Nothing. Everything is catered for.
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewReally lovely room, plus the unexpected benefit of a free drinks lounge at reception. A lovely way to relax after a busy day exploring.
Thank you for visiting us, Paul. We appreciate your high rating and hope you enjoyed the drinks at the bar and were able to relax. Please stop by again when you visit us again. Our staff looks forward to serving you again.
Reviewed: 26 September 2024 · Stayed in September 2024
Verified reviewGreat location, the cleanliness of the hotel is outstanding. Massive thanks for the bar that is free
Thank you very much for your visit to Matthieu. Thank you for your high evaluation and for liking our bar. We will continue to make the hotel even more satisfactory for our guests in the future. We look forward to serving you again.
Reviewed: 8 August 2024 · Stayed in August 2024
Verified reviewLovely hotel, plenty of space , the staffs are very friendly and helpful. The breakfast was yum especially the corn soup . The location was good .definitely will stay again .
Nothing
Dear Charlene, Thank you for your stay. Thank you for your high evaluation. We are looking forward to welcoming you again.
Reviewed: 4 February 2024 · Stayed in January 2024
Verified reviewNew, clean, spacious
Noisy, bad breakfast, only offers a soup, salad and a bread roll
Thank you Tony.au for using our service. Thank you for your valuable feedback. I will use it for future reference. Y-HOTEL has a variety of rooms with different designs and facilities. We look forward to seeing you again.
Reviewed: 2 February 2024 · Stayed in January 2024
Verified reviewReviewed: 26 November 2023 · Stayed in November 2023
Verified reviewReviewed: 9 November 2023 · Stayed in November 2023
Verified reviewReviewed: 1 November 2023 · Stayed in October 2023
Verified reviewReviewed: 10 October 2023 · Stayed in October 2023
Verified reviewGreat location for first visit, everything was good, beautiful hotel with karaoke and a big screen, we enjoyed the jacuzzi very much
The bed is not very comfortable
Dear Norma, Thank you very much for using our service. Thank you for your kind words and valuable opinion. We are very happy that you liked karaoke. We also have rooms equipped with saunas and open-air baths. We look forward to seeing you again. Thank you for your feedback regarding the bed. We will take your valuable feedback into account for future reference.
Dear Norma, Thank you very much for using our service. Thank you for your kind words and valuable opinion. We are very happy that you liked karaoke. We also have rooms equipped with saunas and open-air baths. We look forward to seeing you a… Show more
Reviewed: 12 June 2023 · Stayed in May 2023
Verified reviewAlmost everything! This property exceeded my expectations. Once you step into this room it’s like entering a whole older world. You could be anywhere in the world, it’s true escapism.
2 main issues about this amazing room. Firsty, the pillows are not great. I asked for more pillows and the hotel said no - they declined my request. Secondly, the room gets incredibly warm without using the air con.
Thank you for using Edward. Thank you for your high evaluation. I'm very happy. Thank you for your valuable feedback. We will use your feedback to improve our services in the future. We apologize for the inconvenience.
Reviewed: 12 June 2023 · Stayed in May 2023
Verified reviewReviewed: 24 May 2023 · Stayed in May 2023
Verified reviewThe staff at night that checked us in knew zero english, although after some back and forth we were able to get it done. The over all facility was amazing, i wish i could keep it a secret because of how nice it is but i cant help but share. We had the room with the dry sauna and it was amazing, we used it every knight we were there. I hope to visit Y-Hotel on my next visit. Only complaint is that we didnt have enough nights im Hiroshima, next time we’ll make sure to stay longer.
The TV was not switching over to english when clicking on the language switch button.
Dear Patrick, Thank you for using our service. For languages other than Japanese, we use a translator. I apologize for not being able to understand English. We are very happy that you were satisfied with our hotel. We will continue to create a clean and comfortable hotel. We look forward to your next visit.
Dear Patrick, Thank you for using our service. For languages other than Japanese, we use a translator. I apologize for not being able to understand English. We are very happy that you were satisfied with our hotel. We will continue to cre… Show more