Great location, great hospitality, great food and facilities! A place where we would want to visit again!

Stayed in July 2025

Nothing.

Everything. Our room was great, overlooking the water. Our bed was really big. Made use of the free transportation within the island (bike, tuktuk, van) and from/to Nagasaki areas. Enjoyed the bike ride to sunset point with tea and chairs. Dinner (Japanese, multi course) and breakfast buffet (we picked Japanese over Western style) were amazing. For the price that we paid when booking the place, the meals were worth it. The hot and cold pools, indoor and outdoor, were nice. Skipped the private Onsen because of time. Nice library / lounge was available after enjoying the pool. Staff was great, helpful and kind. Stayed for 1 night as a special treat to our Kyushu trip. Highly recommend!

Stayed in April 2025

I loved how this hotel is set up for families and offers different types of stays. The restaurants available were all great. The staff were great. We had such a beautiful time there. The free use e bikes were so handy and we shuttled ourselves from different parts of the the hotel entirely using these - no rain thankfully, but if there was there’s a shuttle bus that routinely takes you around. I made some lifelong memories here.

Stayed in May 2025

Nothing

Loved everything , starting from ferry ride over, room had great view, lots to choose from at breakfast, Nepalese staff very helpful with any questions we had. Hot pools and electric bikes were excellent perk definitely our highlight whilst travelling Japan, couldn't rate this resort enough, wish we had booked for longer

Stayed in May 2025

NA

We drove so it was alright for the location. It turned out to be a surprised it was a resort. We had a large room and our room had a so called 'living room' space. The hotel provides shuttle bus to fetch passengers from point to point. We walked between the hotel room and restaurant, it was scenic and beautiful along the way. A pleasure stay for us!

Stayed in April 2025

All ok for the purpose of my visit

Japanese breakfast for my taste better than Western breakfast

Stayed in April 2025

The goods in shops seem expensive, but you get a 1000yen coupon if you choose the eco-friendly room cleaning option. You might need a car to get to this resort.

Good breakfast, wide variety of food. The Onsen and pool experiences at this resort are really good.

Stayed in May 2025

An incredible place—I regret that we stayed here for only one night. I would happily come back for a week or two. This hotel is perfect for a family getaway. There are several hot springs, including private ones where the whole family can relax together. Plenty of cozy spots for rest and relaxation, as well as play areas for kids. Don’t make the same mistake we did—stay for more than just one night!

Stayed in March 2025

the main hotel building is a bit out of date

arkland spa was enjoyable; love the hassle-free arrangement that I didn’t even have to bring swim suit or towel to enjoy spa

Stayed in February 2025

Everytime you want to go to the restaurant or hot spring bath, you need to go out and move to that location by car or shuttle bus. It was heavy rainy day so it was not handy.

Washoku breakfast was great! And kids playroom is also good.

Stayed in February 2025

If you don’t have a car the public transport to other parts of Nagasaki are not very regular, would recommend hiring a car.

Beautiful views, comfortable room, helpful staff

Stayed in January 2025

Many activities

Stayed in December 2024

Breakfast where they split into Japanese or English choices. Our kids are into English breakfast but then we are parents love Japanese breakfast. Therefore it is very inconvenience for the family in this way.

The onsen, facilities and friendly staff. The room is also very clean!

Stayed in December 2024

The room ocean view are spacious, with nice view to the sea, and in privacy. Breakfast was exceptional, with tasty and various food. The hot pot is a plus! The availability of bicycles is a great opportunity to explore the island. Staff is nice and kin, perfectly trained and very professional.

Stayed in November 2024

-

This is a wonderful resort in beautiful Japanese style. Super clean and comfortable, and a lovely ocean view. The Japanese dinners and breakfasts were superb! Whilst this hotel caters mainly to young families and dog lovers, we, as an older couple, felt welcomed and at home.

Stayed in October 2024

The compressor of the air-conditioner was a little noisy .

Fantastic view at the location. The room was big and the bed was comfortable. Japanese buffet was delicious and sumptuous.

Stayed in October 2024

No. Everything was great.

Extremely clean room. We loved the design. Everything looked really new when we were there. The balcony was gorgeous with superior sea view. The breakfast and dinner were great. The staff even offered different set dinner for us when they knew that we stayed there for 2 nights. Free parking was included and the hot spring was nice. We could reserve family room for the hot spring. The room was spacious and tidy. There was a beach nearby. Shutter bus service was provided. The overall experience was terrific. We would definitely highly recommend this hotel to others.

Stayed in July 2024

I think it needs quicker, cheaper dinner options than expensive, fancy restaurants. It is hard to go to that kind of dinner with young children.

The hotel room, the breakfast buffet, spa theme park, beach, bikes, bus, friendly staff

Stayed in July 2024

The included western style breakfast facility we ate at had food that was mediocre but had an excellent selection for an included service. However we must mention they had a truly horrible hostess. When we walked up she just needed to seat us, as she did everyone else, she asked us multiple things in Japanese and we had to mention to hostess we don’t speak Japanese, instead of waiting for us to use our phones translation device, or help by using one herself as our awesome hotel check-in staff did, she abruptly requested another staff member help us, who also didn’t speak Japanese, all the while, she ignored us, and proceeded to seat 3 other families in the mean time. As we stand awkwardly waiting, watching the staff she had requested have a confusing conversation amongst themselves still ignoring us. We finally asked via our phones translation service what was going on, if we could be seated or not. This seemed all very unnecessary as we’d be more than happy to move things along by just using our phone to translate instead of her asking “English?” And then pushing us off, (is how it felt), to some other staff that she assumed could help us. The second morning we went to breakfast and had the same hostess, she asked in English for our room key and sat us instantly so we were baffled as to what the issue was the first morning of our stay.

We had a wonderful time, helpful staff for the most part, the lovely convenient location, included amenities, convenient shuttles. Fair pricing, fishing option, lovely ambiance of the bbq dinner, help from our informative hotel staff to reserve meals and ensure we had detail as it was our first time visiting. The spa was luxurious, everywhere was clean and not too many people with the exception of the play place on Saturday, which was to be expected. Lots to do and lovely gift options.

Stayed in June 2024

Not really

Cozy environment with free bicycle ride. Great breakfast

Stayed in June 2024

It's a family oriented hôtel

Stayed in June 2024

The food was stunning.

Stayed in June 2024

Need to drive in and out the island to the city.

Clean with superb facilities for the price. Children were happy with the many play options and onsen facilities.

Stayed in June 2024

The place was very family friendly and cleaned. Staff was very helpful in making our reservations for dinner and private bath. Love how the shuttle comes every 10 min and free bicycles available everywhere

Stayed in June 2024