Reviews of Yokohama Bay Sheraton Hotel and Towers 5 stars
220-8501 Kanagawa, Yokohama, Nishi-Ku Kitasaiwai, 1-3-23 , Japan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewClose to Yokohama station
We ordered room service due to late arrival as a result of flight delay. The food was rubbish despite the price was relatively expensive
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewLocation is good, breakfast is excellent. Room very comfortable and clean
Nil
Thank you very much for staying at Sheraton Hotel & Towers and your great comment. Happy to hear you enjoyed our Kanagawa Breakfast buffet, with variety of local and international food. We are looking forward to welcoming you back to our Hotel in the near future.
Thank you very much for staying at Sheraton Hotel & Towers and your great comment. Happy to hear you enjoyed our Kanagawa Breakfast buffet, with variety of local and international food. We are looking forward to welcoming you back to ou… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewGood location
Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers. We are located right in front of Yokohama Station, which we hope was very convenient providing easy acess to/from Tokyo, Haneda Airport. We are looking forward to serving you again in near future.
Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers. We are located right in front of Yokohama Station, which we hope was very convenient providing easy acess to/from Tokyo, Haneda Airport. We are looking forward to se… Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewJust love the convenience to move around the one day city sightseeing. There are plenty of shops to get your souvenirs too. Just a 5min ish walk from Yokohama station through CIAL exit and walk straight through and check out the signage for Sheraton exit.
Nothing bad.
Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers. We are located right in front of Yokohama Station, which we hope was very convenient providing easy acess to/from Tokyo, Haneda Airport. We are looking forward to serving you again in near future.
Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers. We are located right in front of Yokohama Station, which we hope was very convenient providing easy acess to/from Tokyo, Haneda Airport. We are looking forward to se… Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewThank you for staying at the Yokohama Bay Sheraton Hotel & Towers. We are located right in front of Yokohama Station, which we hope was very convenient providing easy acess to/from Tokyo, Haneda Airport. We are looking forward to serving you again in near future.
Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers. We are located right in front of Yokohama Station, which we hope was very convenient providing easy acess to/from Tokyo, Haneda Airport. We are looking forward to se… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in March 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe close proximity to the shopping centre and the train station.
The hotel room is dated. I think is time to update the interior. I thought the room price includes the fitness eg the swimming pool . But , I need to pay extra for it. Disappointing.
Thank you for using Yokohama Bay Sheraton Hotel & Towers for your valuable opinions and suggestions. We sincerely apologize for any inconvenience caused by your visit. We will immediately share it with the department in charge and make improvements. Thank you for your continued patronage.
Thank you for using Yokohama Bay Sheraton Hotel & Towers for your valuable opinions and suggestions. We sincerely apologize for any inconvenience caused by your visit. We will immediately share it with the department in charge and make … Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewWe had been on a long trip around Japan by rail and Tokyo/ Yokohama was to be our final destination and we wanted some pampering and luxury but also easy access to rail station and to Haneda airport for our UK return. The Sheraton ticked all the boxes ! Inside it looks and is palatial but the staff are very relaxed, efficient and pleasant. We got checked in an hour early and enjoyed a lovely trip around the city and Bay Area before enjoying a great nights sleep….what a room ! The next few days were also great and a 12 noon check out is also a big bonus !
Thank you very much for staying at Sheraton Hotel & Towers and your great comment. We are pleased to hear that your long journey across Japan culminated in a luxurious stay with us at the Sheraton. It brings us great joy to know that our hotel met all your expectations. We are happy that your experience over the next few days was equally delightful. We truly appreciate your kind words and hope to welcome you back on your next visit to our hotel.
Thank you very much for staying at Sheraton Hotel & Towers and your great comment. We are pleased to hear that your long journey across Japan culminated in a luxurious stay with us at the Sheraton. It brings us great joy to know that o… Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewThe location is excellent, very convenient and central.
Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers. We are pleased to hear that you were liking the location. We are looking forward to serving you again in near future.
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewLocation
Cost of breakfast
Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers, and thank you for the feedback. We are looking forward to welcoming you back to our Hotel in the near future.
Reviewed: 9 March 2025 · Stayed in February 2025
Verified reviewReviewed: 4 January 2025 · Stayed in December 2024
Verified reviewlocation.nearby yokohama central station,food choices are abundant and shopping areas are limitless.
none
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewLocation is great! Staff was awesome!
Noise outside - windows far from sound proof! Breakfast wait so bad we decided to eat out even though we paid for breakfast.
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewLocation is fantastic and connected to Yokohama main station and other major malls. Easily accessible. Polite staff and customer orientated.
The downside are there is no laundry room in the hotel for us to wash our own laundry. The laundry service provided by the hotel is quite pricey. There is also no Youtube channel on the TV unlike other hotels. It is hard to keep the children entertained at night. As for breakfast variety, I hope the hotel could have different special food daily. We stayed here for 8 nights and can get a bit bored with the breakfast spread.
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewFreshness of food
Breakfast closing time is too early.
Reviewed: 5 December 2024 · Stayed in December 2024
Verified reviewLocation was excellent
Not much variety for breakfast
Reviewed: 22 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewThe location is easy to find and I find the room very clean and spacious. The service was good too at check in.
None.
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewReviewed: 27 October 2024 · Stayed in October 2024
Verified reviewConvenient location for eating and shopping.
Unpleasant odor in bathroom
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewStaff were fantastic. Breakfast great
No ability for an early check in. So 2 80 year olds, one handicapped, had to sit in the lobby for 5 hours. Yes, we knew we were early but had to get off ship and idea of sitting in the train station fell through as no chairs or benches. Assuming all others being checked in early were probably rewards members.