Reviews of Yokohama Mandarin Hotel 3 stars
231-0064 Kanagawa, Yokohama, Naka-ku Noge-cho 4-170, Japan
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Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewNear access to train and bus
Not enough hooks to hang clothes.
Thank you very much for staying at the Yokohama Mandarin Hotel. We are very happy to receive your kind words about the location and accessibility. There are still many areas that need improvement, but we will continue to strive to create a hotel where our guests can have a safe, secure, and above all, comfortable stay. Thank you very much for taking the time to post this review despite your busy schedule. Yokohama Mandarin Hotel Front Desk
Thank you very much for staying at the Yokohama Mandarin Hotel. We are very happy to receive your kind words about the location and accessibility. There are still many areas that need improvement, but we will continue to strive to create a … Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewWhat I liked most is the hotel’s comfortable beds. The staff were mostly helpful.
What was very disappointing at this hotel is seeing how filthy the filters were and same for the actual air vents. Unfortunately these vents and filthy filters were above the beds. I was quite shocked at this condition. And more importantly that a customer has to point this out and request cleaning of same. The rooms also smelled musty and old. The fabric seat of a guest chair in one of the rooms was so dirty and stained. I don’t think anyone would want to sit on them. To the hotel’s credit though, the cleaning and replacement of filter was completed the next day. We were fortunate enough that our group was only there for 2 nights. I would definitely NOT be staying at this hotel again.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewRooms were spacious and comfortable. The staff were very friendly and helpful with at least one english speaker available. It is a quick walk to Hinodecho Station on the Keiku Main Line.
Thank you for staying at our hotel. We also appreciate you taking the time to post a review despite your busy schedule. All of our staff are relieved to hear that you had a comfortable stay in your room. Thank you also for complimenting our staff's service. We would like to increase the number of English-speaking staff in the future. Please stop by again if you are in the Yokohama area. All of our staff look forward to seeing you. Yokohama Mandarin Hotel, Front Desk Yokota
Thank you for staying at our hotel. We also appreciate you taking the time to post a review despite your busy schedule. All of our staff are relieved to hear that you had a comfortable stay in your room. Thank you also for complimenting our… Show more
Reviewed: 5 July 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewClean and comfortable
Old, smelled a bit musty in the hallways. Stains on the hallway carpets.
Thank you for staying at our hotel. We appreciate your kind words about the cleanliness of the room. We apologize for the inconvenience caused by the stains on the floor mats. We will make positive improvements, including replacing the mats. We look forward to seeing you again.
Thank you for staying at our hotel. We appreciate your kind words about the cleanliness of the room. We apologize for the inconvenience caused by the stains on the floor mats. We will make positive improvements, including replacing the mats… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewI loved the location, and the staff were excellent!
The bed could have been more comfortable.
Dear Takahide, Thank you very much for staying with us. We would also like to thank you for taking the time to leave a review despite your busy schedule. Thank you for your kind words about our location and the service provided by our staff. We apologize for the inconvenience caused by the bed. We will do our best to improve this. Please use our hotel again the next time you visit the Yokohama area. All our staff look forward to seeing you. Yokohama Mandarin Hotel, Front Desk Yokota
Dear Takahide, Thank you very much for staying with us. We would also like to thank you for taking the time to leave a review despite your busy schedule. Thank you for your kind words about our location and the service provided by our staff… Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewClean, service was good
The AC wasn't working in the room
Dear Ashutosh, Thank you very much for staying with us. We also appreciate you taking the time to leave a review. Thank you for your kind words about the cleanliness of the room and the staff service. We apologize for the issues with the air conditioning in the room. We will do our best to improve this. Please use our hotel again the next time you visit the Yokohama area. All our staff look forward to seeing you. Yokohama Mandarin Hotel Front Desk Yokota
Dear Ashutosh, Thank you very much for staying with us. We also appreciate you taking the time to leave a review. Thank you for your kind words about the cleanliness of the room and the staff service. We apologize for the issues with the ai… Show more
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewAll the staff were friendly and helpful
I found the room recommended for a couple to be quite small.
Dear Laiz, br, Thank you very much for staying with us. We appreciate your kind words regarding our staff's service. We look forward to providing you with the same kind of hospitality in the future. We sincerely apologize for the inconvenience caused by the size of the room you reserved. We also have other larger room types available, so please choose one. All our staff look forward to welcoming you again. Yokohama Mandarin Hotel Front Desk Yokota
Dear Laiz, br, Thank you very much for staying with us. We appreciate your kind words regarding our staff's service. We look forward to providing you with the same kind of hospitality in the future. We sincerely apologize for the inconv… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewLocation
Small room
Thank you very much for staying at our hotel. We are pleased that you were satisfied with our hotel's location. We apologize that we were unable to meet your expectations regarding the size of your room. We do have some larger rooms available, so please let us know if you would like to stay with us again. All our staff look forward to welcoming you again. Yokohama Mandarin Hotel Front Desk Yokota
Thank you very much for staying at our hotel. We are pleased that you were satisfied with our hotel's location. We apologize that we were unable to meet your expectations regarding the size of your room. We do have some larger rooms ava… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe staff was nice and kind. Lots of conbinis and a supermarket very close by. Very close to Hinodecho Station (lots of izakayas) and Sakuragicho Station/ Minatomirai area.
There was mold in the bathroom (between the wall tiles, around the sink, around the toilet etc. Also no ventilation system at all in the bathroom), the water kettle broke the last night of my stay (it was already broken around the handle, but it stopped working completely in the end), long brown streaks along the wall, as if water had been leaking in, the bed is basically a hardwood frame with a thin bedding on top. My back/hips/neck hurt so bad after four nights in that bed. The carpet did not feel very clean either. The hotel is obviously quite old and run down, so I didn’t see any point in asking for another room since it would just have been in the same shape. I wanted to cancel my stay and find another place but since I wouldn’t get my money back I had to just stay anyway. I would not recommend this hotel to anyone.
Konotabiha, Yokohama mandarinhoteru ni go shukuhaku itadaki kimashite makotoni arigatōgozaimasu. O home no o kotoba ureshiku omoimasu. Shikashinagara, kyakushitsu ni okimashite wa seisō ga Mitsuru-bun ni ikitodoite orazu, gomeiwaku to fukaina omoi o o kakeshi makotoni mōshiwakegozaimasendeshita. Seisō tantōsha e hōkoku no ue, saishū chekku o okonai komakai kakunin o tettei shi saihatsu bōshi ni tsutomete mairi ma su. Watakushidomo hoterusa - bisu no kihon to naru seiketsuna o heya anshin dekiru hoteru-tsukuri o shite mairimasu. Konotabiha oisogashī-chū go tōkō itadakimashite makotoni arigatōgozaimashita. Yokohama mandarinhoteru furonto さらに表示 257 / 5,000 Thank you for staying at Yokohama Mandarin Hotel. We appreciate your kind words. However, we regret that the guest room was not cleaned properly and we apologize for the inconvenience and discomfort it caused. We will report this to the cleaning staff and conduct a final check to ensure that this does not happen again. We will continue to provide clean rooms and a safe hotel, which are the basis of our hotel service. Thank you very much for taking the time to post this review. Yokohama Mandarin Hotel Front Desk
Konotabiha, Yokohama mandarinhoteru ni go shukuhaku itadaki kimashite makotoni arigatōgozaimasu. O home no o kotoba ureshiku omoimasu. Shikashinagara, kyakushitsu ni okimashite wa seisō ga Mitsuru-bun ni ikitodoite orazu, gomeiwaku to fuka… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe hallway to our room was filthy,like it had never been cleaned for months,I have pictures to show how bad it was.i am asmatic it’s the first time on my holiday i had to use my inhaler.disgusting.
Ghazanfar 様 Thank you very much for staying at our hotel. We are very sorry that you had an unpleasant experience with the room and the cleaning of the facility. We have conveyed your feedback to all staff and have taken it seriously. We will make improvements where possible. Once again, we are very sorry. Yokohama Mandarin Hotel Front Desk Yokota
Ghazanfar 様 Thank you very much for staying at our hotel. We are very sorry that you had an unpleasant experience with the room and the cleaning of the facility. We have conveyed your feedback to all staff and have taken it seriously. W… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in February 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 February 2025 · Stayed in February 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewThe location was great.
The room was dirty and had mildew.
Reviewed: 5 January 2025 · Stayed in November 2024
Verified reviewThis is a beautiful hotel in a great location for sight-seeing or for hitting the town. The staff are extremely friendly and fun! I am a foreigner and had many questions and the staff were more than accommodating! The rooms were very nice too.
we are so happy for your beautiful reviews. We are forward to seeing you again if there is another opportunity. Thankyou for staying with our hotel. Thank you so much. susumita
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewClose to Train station
Nothing
Thank you very much for choosing our hotel from among the many hotels. The separate bath and toilet are the best! I am very honored to receive such a compliment. All the staff will continue to do their best to provide you with a better stay. Did you have any problems during your stay? If you have any concerns or requests, such as "It would have been convenient if there was something like this" or "This is inconvenient and troublesome", we are looking forward to your opinion, so please cooperate. We will devote ourselves to becoming an attractive hotel that customers will come back to again. If you have the opportunity to visit us in the vicinity, we hope you will be able to use our hotel again. Thank you very much for your post. We look forward to seeing you again. Yokohama Mandarin Hotel Front Fukushi deletion
Thank you very much for choosing our hotel from among the many hotels. The separate bath and toilet are the best! I am very honored to receive such a compliment. All the staff will continue to do their best to provide you with a better stay… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified review