Reviews of 与論ゲストハウス ズッ友荘

Thank you for staying with us. We are also sorry to hear that you were dissatisfied with your stay. However, there is a big misunderstanding that we do not welcome foreigners, so we would like to explain a little. Our guesthouse holds a dinner party every day, attended by many guests. Many guests also stay in the living room after dinner until late at night, enjoying various conversations. You did not attend the dinner party because you did not have money. Of course, you are free to attend the dinner party, and even if you do not attend, you can relax in the common space. We told you this fact and offered to have fun together after dinner, but you stubbornly refused, and after dinner you spent the whole time alone swinging in a hammock outside or on the beach, hardly interacting with us at all. We tried to talk to you several times after that, but this is where it is difficult for us to judge, and some guests dislike excessive invitations, so we cannot be too persistent in inviting you. It seems to us that you were rather refusing to interact with people, especially with foreigners. By the way, on the day you stayed, there were about four other foreign guests, and together with many Japanese people, everyone enjoyed themselves regardless of nationality. We still exchange messages with many of those guests and have built good relationships with them. We have never rejected you. We wish you had been more open in your hearts and had been able to communicate with us. If we had done so, we would have been able to understand each other better. We are very sad that you expressed your dissatisfaction in a review after the fact, rather than expressing your request on the spot.

Thank you for staying with us. We are also sorry to hear that you were dissatisfied with your stay. However, there is a big misunderstanding that we do not welcome foreigners, so we would like to explain a little. Our guesthouse holds a di… Show more

Thank you for using our hotel. We are very surprised and disappointed to receive this review. We will provide additional explanations from the inn so that future guests will not be confused. First of all, we believe that the customer's biggest complaint is about the late check-out fee. Our inn's check-out time is 10:00, and in the event of a delay, we will charge a late fee in accordance with the accommodation terms and conditions. However, we only actually charge a late fee in extremely egregious cases, and we do not charge a late fee for a delay of about 5 minutes as the customer stated. (However, we would appreciate it if you would keep to the time.) In this case, the customer's review was not true, and there was a significant and egregious delay, so we explained the situation to the customer and charged a late fee. For this reason, we explained the late fee while showing them the accommodation terms and conditions, and the guest agreed at that point and paid it immediately. Naturally, we did not threaten the guests as described in the review, and did not issue a receipt as the guests did not request one. That is the outcome of this incident. In this case, we had to make our staff work outside of their normal hours, and we had to make them apologize when it was not necessary, and there were no circumstances that should have been taken into consideration by the guests who were delayed, so we decided to charge a late fee as compensation for these. We do not discriminate against foreigners as described in the review, and we will take the same measures if a similar incident occurs with a Japanese guest. The various rules exist to ensure that all guests and staff can have a comfortable stay, and we would appreciate your understanding that we will take firm action against those who do not understand this. As for the price of water as described in the review, although the 2x price is an exaggeration, we sell it at about 1.5x the price of the vending machine. However, while the vending machine sells 500ml of water, we sell 2L of water, and this is clearly stated. We do not sell at exorbitant prices. Finally. I understand that having to pay the late fee must have made you feel uncomfortable, but I think it's a shame for an adult to vent their frustrations by writing lies and negative comments in reviews. As the owner, I love traveling and have traveled to many countries. When I traveled, I always thought of myself as a representative of my country and was careful about how I behaved. By behaving well, more people will have a good impression of my country, and this will eventually be passed on to future travelers. And the opposite is also true. Since opening our guesthouse, many foreigners have come to visit, and they have come to love their countries even more. I would appreciate it if you would refrain from any behavior that would destroy the goodwill of other good people.

Thank you for using our hotel. We are very surprised and disappointed to receive this review. We will provide additional explanations from the inn so that future guests will not be confused. First of all, we believe that the customer's big… Show more