Slightly higher price.

Good location, wonderful scene, comfortable room and facilities.

Stayed in August 2025

Position

Onsen, traditional breakfast and additional services

Stayed in August 2025

The shower. If you plan to use their shuttle service, be sure to plan your day properly. To the hotel it starts only from 15:00. Also, the shuttle is a small van, which might be an issue when theres a lot of people. Same for the morning back to the bus station.

Beautiful traditional japanese style hotel. Great room, beautiful and traditional Staff are wonderful. Traditional japanese breakfast, which was an incredible experience but can be harsh for a foreigner.

Stayed in August 2025

Convenience to the World Heritage Site, facility is well maintained and has a nice outdoor bath. Meals are well balanced and not overwhelming like the ones delivered in traditional ryokans.

Stayed in August 2025

The staff was very friendly and helpful. They were prompt on service and answered any questions we had. The private onsen area was very clean and the free ramen was excellent.

Stayed in August 2025

Nothing - we loved it all!

Beautiful and spacious rooms. tastefully decorated and very comfortable. lovely onsen.

Stayed in July 2025

There was a transfer from the hotel to the station but not from the station to the hotel

Amazing location

Stayed in July 2025

Ramen at 10 pm. Onsen. Typical japanese meals. Fantastic staff. A yukata in the closet to use inside the hotel.

Stayed in July 2025

Bit far away from the sites , tricky to get to without a car

Very luxurious, so comfortable, great onsen, fabulous food and staff

Stayed in July 2025

none

Everything is perfect ! Highly recommend everyone staying in this hotel when you visit Japan.

Stayed in July 2025

Price, mattress was too hard, coffee mugs were small

Shuttle bus, hot spring, traditional place, free drip coffee and water bottles

Stayed in July 2025

So relaxing and luxurious. The views are breathtakingly gorgeous, it’s unreal! Two private onsens which have no additional fees or need a reservation. The public baths have four different options for baths and a sauna. They have a shuttle bus service from the bus stop. They have free refreshments for after bathing and a couple of snack times. A perfect place to disconnect from the hustle and bustle and relax.

Stayed in June 2025

Nothing. Exceed expectation

Love their free kimono and onsen experience. It was tatami floor in the entire building except dining area, feel great walking on their clean floor bare foots as no shoes are allowed inside the hotel. Really awesome luxurious Japanese gourmet dining and breakfast experience. Free ramen at 10 pm, especially after onsen. Free popiscles.

Stayed in June 2025

Nothing - we love everything about it!

It was a very authentic Japanese ryokan experience. My favorite experience was the kaiseki and the staff were all really friendly and accommodating.

Stayed in June 2025

There is no outdoor area. everything is inside a building

The view and the onsen worth every dollar. The room size is very generous. We didn't expect that there are 2 rooms in the suite for the 3 of us. A truly relaxing experience. We wish we had booked more nights

Stayed in June 2025

Private bath is a bit small while female and male baths are really nice. The only complaint is that when we arrived around 7pm the dinner and the breakfast were already fully booked, which is unusual, especially for the breakfast next morning. The dinner was not an issue as they offer a free ramen between 10 and 11pm together with some ice cream.

Traditional onsen where you experience a traditional onsen with a japanese "turtle" socks and "kimono". The whole place have a tatami floor so you have to take off the shoes at the entrance and put them in a locker so that you can walk around the place in kimono and socks. Great experience an I wish we would be able to stay another day so that we could experience an onsen and bath.

Stayed in June 2025

It was a little far from Shirakawa-go and the shuttle was not that frequent. On the way back, I decided to walk back to the bus terminal and that was a great decision since it turned out to be one of the most beautiful walk with views of the snow covered mountains, glacier river, dense greenery.

This ryokan was just beautiful. We had a suite with two bedrooms and the view of the river and the mountains was just spectacular. We all enjoyed the onsen onsite. The meals were delicious and very authentic Japanese.

Stayed in May 2025

Nothing bad at all; loved everything about the property.

Very clean; the staff were super friendly & helpful!

Stayed in June 2025

It is a 30 minute walk from Shirakawago village.

This is one of the best hotels I've ever stayed in! It is a ryokan style so it is very traditional inside with tatami floors and you can't wear shoes inside. The room itself was really nice with warm colours, great bathroom / pressure, complete amenities and comfortable beds. I would summarise the rooms as comfortable, traditional and very clean. There were hot springs facilities (both private and public) which were really good. The private hot springs did not need to be booked. There was also a complimentary yukata hire, tea time snacks and ramen at night. As the hotel is far from the main village and bus station, they also offer a shuttle bus in the morning.

Stayed in April 2025

Other than visiting the Shirakawa village during the day, there is not too much to do outside of the hotel during the evening.

Beautiful building with an amazing view of the river and atmospheric dining area. Free, freshly-prepared snacks such as dango or ramen after a visit to the bath are a really nice touch.

Stayed in May 2025

Everything! Amazing! I can go back for sure. The price worth it

Stayed in April 2025

The fact they only give one big towel and that you get no help with your luggage even though it’s a 5 star hotel.

The hotel is beautiful with great facilities and lots of stuff to do inside like a lounge for coffee and an onsen. The fact that they have free ramen from 22:00 to 23:00 was a nice surprise ! The staff was friendly . Very nice yukata and robes to wear inside.

Stayed in May 2025

Location

Great shuttle service from and to the bus station Spacious and clean room Public and private onsen.

Stayed in May 2025

It's on the pricey side, even during non-peak period of April. One particular counter staff member was very "business-like" (apparently only to non-Japanese speaking guests) and needs to be more friendly and understand that he is in the hospitality business.

Location, cleanliness, most of the staff were friendly. Lots of parking space. Generally a very pleasant place to stay at.

Stayed in April 2025