Nothing

Location of the hotel is ideal. Multiple 24/7 convenience stores within the radius of 200 meters.

Stayed in September 2025

I honestly can not think of anything. The staff operate the place with high standards.

Great location. The staff were incredibly helpful and friendly! My room was perfect for my needs and the warm welcoming was beautiful.

Stayed in May 2025

The room is small but I think this is a Tokyo thing.

Very clean and comfortable. The air condition works silently.

Stayed in June 2025

Really wished there was a staircase access because I'm personally averse to taking the elevator unless I can't help it, not sure if it's inaccessible due to safety concerns or just the hotel's policy... No bedside light too, unless you count the portable light in.

Enjoyed my stay here. The location is top-notch, easily accessible and convenient to get around from. Noise isolation is dedent, so hardly any noise could be heard. AC system is very quiet. The room is small as expected, but has an electric kettle and a small fridge. The bed is quite comfortable, too. Bathroom might be small for the people on the bigger size, but also very comfortable, i enjoyed that you can take a japanese-style bath in there. Cleaning is done on demand, but very meticulously, there's also a coin laundromat on the 1st floor. It's better to know at least some degree of Japanese, though, in order to communicate with the staff better.

Stayed in June 2025

Location and friendly staff. Facilities were great. Duck-chan 10/10

Stayed in May 2025

1. No complimentary coffee, not in the room nor in the lobby

1. Good location for connection- the hotel was 6 minutes walk to the Okachimachi station (JR Yaanote Line), and 3 min walk to Suehirocho metro Station (Ginza Line). So it was handy to move around by taking public transport. 2. Room is clean and staff in general is helpful, except that some could not communicate in simple English. But with google translating tool, we did not have any problem. 3. We were happy that we could store our luggage for several hours earlier in the hotel before the checkin time without paying additional charge 4. Handy to have a good cafe a few steps away so that we could take breakfast there

Stayed in May 2025

Like most hotels in Tokyo, the rooms are quite narrow. You might want to consider booking one size up. There's only one elevator so sometimes you have to wait.

The location is ridiculously good. Walking distance from Akihabara, Ueno and Yushima. The window in the room is bigger than most hotels in Tokyo. The bathroom was clean and odorless.

Stayed in May 2025

The glasses were not cleaned but only rinsed before being "packed" into "I've been sterilized" sleeve. Which was an obvious lie, as after using my glass to drink beer one night, I found it the next day packed in this sleeve after room cleaning and it still stank of beet. So, I had to clean it myself. Not a biggie, but something worth keeping in mind.

The room was nice and clean, I liked that you had to request it being cleaned and it was not done automatically daily as in most other hotels. Which usually annoys me, as you cannot use the room when they're cleaning, so having an option to choose when it was done here, was great.

Stayed in May 2025

There is nothing I didn't like.

I like the accessibility to train station, only 4 minutes walk. It is situated in the middle of Ueno and Akihabara. It is a 7-minute walk to a Uniqlo Store in Ueno. The room we stayed at was very clean. Paying at the property was a breeze. The hotel staffs are accommodating. We had asmooth check in and check out process. I would highly recommend this hotel for accessibility, cleanliness and value for money.

Stayed in April 2025

Very good sleep with good bed and pillow

Stayed in April 2025

Excellent customer service, best stay of my whole Japan trip.

Stayed in April 2025

No free coffee station anymore. Check-in is with a machine which wasn’t easy to use. But not complaining, just mentioning. Still has the vending machines down stairs and a new 7-11 next door.

Best location from Kesei Ueno Station. Easy access to Ginza and Hibiya subway line for getting around Tokyo. Best kept secret and now always booked.

Stayed in December 2024

The Okachimachi Urban Hotel is a nice hotel extremely close to Okachimachi JR Station, and less than 15 minutes on foot from Ueno. The ground floor have coin washing machines and a drink vending machine,while the front desk and the dining area on the first floor (second floor according to Japanese floor numbering). The staff is extremely nice and helpful, and the rooms are spacious enough for two pieces of luggage to fit. The desk is ample and the bed soft and comfortable.

Stayed in November 2024

Convenient location, walking distance to Ueno Park, metro, restaurants and amenities. The hotel staff were very friendly and helpful. Although not advertised, the hotel keeps your luggage for free on the same day when you check out.

Stayed in December 2024

The rooms are truly tiny. I knew this upfront and it was OK for me since I was traveling alone and didn't spend much time in the room except for sleeping, but if you plan to spend more time in the room, be aware of this.

Amazing location - a few minutes walk from Akihabara and Ueno and several major metro stations. Everything was clean and well maintained. Washing machine and dryer are available if needed.

Stayed in November 2024

Very nice hotel

Stayed in November 2024

Tight space, just enough for one person. Bed is a little stiff. Elevator always stops on the third floor. A small amount of noise could be heard from inside the room (people outside, elevator dings), but acceptable and no need for earplugs.

Generally quiet, with plenty of amenities and a cute free rubber duck. Fantastic location, perfectly between the shopping and dining options in Ueno and Akihabara. Coin-operated washing machine and dryer. Too small to spend a day, but clean, neat and great for a place to crash while exploring Tokyo. Highly recommend as a budget option.

Stayed in October 2024

The room could have been slightly bigger. It was difficult managing 3 suitcases.

The room was a little small but that is standard for all Tokyo business hotels I guess. The best part about this hotel is it's location, it has 7/11 and a huge Lawson right next to it and two metro stations at a 5-6 min walking distance that connect you to either the Ginza or Yamanote line. Room was clean and the staff was polite.

Stayed in October 2024

Not sure

Very good location for visiting Akihabara! Comfy bed and friendly staff!

Stayed in October 2024

Great place to stay, Close to ueno station and Akihabara, highly recommended :)

Stayed in October 2024

Nothing.

The location is excellent for exploring on foot and close to train transit all over the city. Rooms were clean and had all of the amenities we could want. Washer and dryer on site was a huge benefit. Staff were so nice and very helpful. We will definitely stay again!

Stayed in October 2024

10 minutes from Akihabara and Yamanote, close to Ueno

Stayed in October 2024

The position of the hotel, the fact that the room has been cleaned every single day and the kindness and helpfulness of the receptionist, Mr. Tanikawa.

Stayed in August 2024

great customer service, great curry recommendation, incredible clerk

Stayed in August 2024