The cleanliness wasn't exactly optimal, which is strange for Japan. There was no drinking water or lotion in the onsen, which is a shame.

The onsen was really beautiful and large, the Japanese-style rooms were very fun. The atmosphere was lovely, in Japanese style. The location is excellent, very close to the station, in the heart of the village.

Stayed in August 2025

Onsen were a bit dirty, something was in the water, I don’t really know what it was. Maybe some water or vending machine in the onsen could be nice!

The room was big, Onsen was not crowded, reception people were really nice!!

Stayed in March 2025

The breakfast package was quite small and only included two pieces of bread and a sweet waffle, which felt a bit insufficient. Another downside was that the heater in the bathroom was not working, so we had to heat the entire room and leave all the doors open to keep the bathroom warm.

We had a pleasant stay for two nights. The hotel is in a very central location, making it easy to explore the area. One of the highlights was the amazing spa and onsen area, which the hotel is well known for. The room was very spacious, providing plenty of comfort. I also appreciated the great public working space, which was convenient for getting some work done. Additionally, there is a restaurant in the same building, which made dining very convenient. The staff was friendly and helpful.

Stayed in February 2025

The worst issue is that the property makes no effort to maintain the pathways into the building, so from both entrances you have to walk across extremely slipperly, icy carparks. I fell over twice in first 2 days and ended up having to purchase crampons solely to get in and out of the hotel safely. Defintely not recommended for older people or anyone with mobility issues. Breakfast was pretty poor; just a few bread rolls and some coffee and juice. No shower curtain meaning the entire bathroom got soaked when anyone showered. Our room was not serviced during our 5 night stay.

Traditional tatami rooms. Floor mattresses were firm but actually pretty comfortable. Our family room was very spacious for 3 people but would have been tight at maximum occupancy. Coffee table + seating area was nice for hanging out. Onsite onsen was a delight to warm up after a day on the slopes and is small-tattoo-friendly (they're not comfortable with full sleeves, etc but were ok with ours which are roughly 10cms). Staff have varying levels of english but very friendly and try their hardest to assist (the Indian guy in the mornings has the best english if you need it).

Stayed in February 2025

Hotel was run down so I think the stay was over priced.

Onsen

Stayed in February 2025

Beds and pillows were and but too thin.

Clean, beautiful location, very friendly and helpful staff. Great onsen.

Stayed in February 2025

The breakfast option was not good. If you want to catch the skibus at 7.45 am, the breakfast breadroll handout starts at 7.30. The skibus up to Shiga kogen costs 900yen one way, only from Sun Valley is the bus free of charge.

The room was very spacious, with a fridge and kettle, which gives you the opportunity to have breakfast in the room ( a Lawson market is near to the place). Sauna and Onsen were great.

Stayed in January 2025

Onsen and proximity to station

Stayed in December 2024

Great location

Stayed in December 2024

Floors are very old and badly stained throughout the building. Traditional bed was not it was a foam mattress overlay.

The he free Onsen was very nice. The rooms were very large. The restaurant just outside the lobby was terrific.

Stayed in March 2024

Amazing onsen and the restaurant just outside the front desk doors is great

Stayed in February 2024

They changed the futons to the foam egg cartoon from a traditional futon and no extra ones for extra cushion. We like the traditional one doubled up. But will still stay there if we ever make it back there.

We stay here every time we visit the monkeys. We like the location , the onsens , the rooms , the staff

Stayed in February 2024

Hotel quite run down, reception area nice enough but rooms very old and tired. Very limited furniture in rooms.

Friendly staff, great location. Was our first experience using an onsen & it was a pleasant one. Hotel clean & tidy and futons were more comfortable than expected.

Stayed in November 2023

Older facility, a little run down

The staff was great

Stayed in September 2023

Loved the onsen.

Stayed in June 2023

no bath mat or hand towels, breakfast just a bag of bread

location close to station

Stayed in April 2023

The water in the bathhouse in the ryokan could have been a bit cleaner, but overall it was a very good experience nonetheless.

The room was more spacious than we thought it would be. The futons were very comfortable and the thick blankets kept us very warm at night. The location was very ideal- there were many onsens just in the area and many places to eat at.

Stayed in February 2023

Prefer a normal shower instead of a shower bath, difficult for an older person to get in and out of.

The room was lovely, the futons were really comfy and I just loved the onsen, it was beautiful!! The Japanese lady at the service desk went above and beyond to accommodate us, she was fantastic!!

Stayed in February 2023

there was a not usable kitchen with a bad smell bathroom not so clean everything very old but ok for a short stay

big room comfy futon

Stayed in February 2023

The onsen facilities were nice, but only one of the baths was very hot. Luckily, it was the biggest of the baths so it was spacious and not crowded. The bathroom could have been more thoroughly cleaned as there was some hair in the drain, but otherwise it was fine.

It's a bit of an older building, but the room was large. The staff was great! They were very welcoming and helpful, and the onsen was enjoyable. We drove to the hotel, and there was free parking which was nice. Overall this was an enjoyable experience.

Stayed in January 2023

the Onsen was closed in the morning. during opening hours ( the cleaning team was late …) the breakfast was really bad. too expensive for 4 kinds of bread and nothing else. no ega or ham or coffee. just plain bread :/

the room was quite big and had its own bathroom. It a 5 min walk from the station and the izakaya was super good and not expensive big Onsen with sauna

Stayed in January 2023

The room cleaning was non existent, didn’t collect any of our rubbish and by the end had a heap of rubbish

Staff were happy and helped as much as they were capabale. Onsen was well kept and nice

Stayed in January 2023

not enough pillows but think that’s traditional way

the onsen the location

Stayed in December 2022

really good onsen and very comfortable room

Stayed in November 2022