None

Very nicely kept Ryokan. Love the traditional style

Stayed in August 2025

Room helpers and dinner/breakfast helpers should speak more English and explain the dishes more.

Private Onsen and Large Room.

Stayed in May 2025

N/A.

Cozy boutique hotel with super friendly staff. Love the onsen. Excellent location. Comfortable room. Not crowded so you can totally be relax.

Stayed in June 2025

It’s so comfortable that just staying in is so awesome :) the staff are very welcoming and thoughtful, place is perfectly managed. I would recommend to stay in this ryokan again!

Stayed in May 2025

Nothing really, except the Japanese Kaiseki full board meals are not as good as some other ryokans. The quality of fish / sashimi is average.

Excellent Location in the middle of cute shopping street with two museums within 3-5 min walk, pleasant to the eyes, and an easy along-the-river walk at the back. Yet, it is quiet and exclusive. But it is 12 min walk from train / bus station . Manageable on flat road with nice shops on both sides.

Stayed in May 2025

No ferry service from Yufuin station to the Ryokan , especially on wet weather

The personal touch , close to the tourist spot

Stayed in May 2025

Nothing

Really nice Ryokan in the middle of Yufuin. Great meals, lovely onsens and spacious room.

Stayed in May 2025

Food way too fishy

Great facilities, nice staff, elegant environment

Stayed in May 2025

None

Family private bath, meals, staff

Stayed in April 2025

A great place, very-well located, a very good food and a wonderful staff.

Stayed in April 2025

No!

Breakfast and dinner are so good! Have a wonderful day here

Stayed in April 2025

Excellent customer service , good quality meals, clean and quiet environment. Definitely will come back.

Stayed in March 2025

Nothing in particular.

Great location, great food and very friendly staff. Many onsens on-site. 15mins walk to JR station and right in the middle of tourist attraction.

Stayed in February 2025

Good location. The food was delicious and with beautiful setting, and the hotel staff was very friendly and could communicate in English which making things easier for us when our family members had special requirements in food and luggage delivery.

Stayed in December 2024

Nil

Very nice clean and spacious ryokan

Stayed in December 2024

No

Everything is perfect, the house owner is very kind and sweet, also the hot spring is awesome not to mention the dinings are great. Will come back and stay here again.

Stayed in November 2024

None

Helpful and nice staff, delicious foods, and hot springs.

Stayed in June 2024

Nothing !

Clean room, excellent location! Friendly staff. Dinner and Breakfast are one of the best I had ever tasted in any ryokans!!

Stayed in June 2024

Beautiful settings, the dinner and breakfast served in beautiful private room. Very helpful assistant to explain the rules and customs, which may seem daunting. Thank you

Stayed in May 2024

Picking out a negative is very hard, so most of what I say is just being nitpicky but: - Getting to the location with a car is a little annoying as you have to navigate through the cramped neighborhood of stores with a lot of tourist walking around -It can be annoying when someone or a group uses the private onsen for too long or uses the one you want to try. There is a, I think, 45 minute limit in place per use. During my stay I was only ever able to try one out as the other one seemed more popular. - No milk or cool drink vending machines on-site. It's nice after a dip in the springs afterall. You have to walk off-site to the vending machines littering the neighborhood to get a drink - I forgot about this when I booked the place but remember that they charge a 150 yen Hot Spring fee when you check out. I can see people getting annoyed but probably your fault and not theirs that you didn't read the fine print. Hardly an issue for me.

I had a great experience at Hinoharu. The is free parking just outside and reception was pretty nice! The staff can speak sufficient English in case your Japanese is no good. Got a tour of the facility and was explain house rules before being shown to my room. Vary spacious, clean, and traditional looking. The bathroom was also very clean and spacious. Yukata and pajamas are also provided. The neighborhood is nice and lively but gets very quiet once the shops close up. A lot of food spots, souvenir shops, and neat stores all around. I honestly wished I stayed longer just to explore the town a little more. Nice view of the mountains too! Onsen/Hot Spring: There a 3 Onsens on-site (1 public-separate gender and 2 private). I believe the public male onsen is available 24 hours which is cool. Private onsen's are first come first serve and both have different looks. If you have tattoos, probably only the private onsens are accessible to you. Food: If you booked with breakfast and dinner included, the staff in charge of you will provide the times for each and you choose which ever suits you best. They will even call your room to remind you to come to the dining area. If you're a fan of traditional Japanese food, then you'll love what they serve. Dinner was served in courses with all dishes high in quality and presentation. Breakfast was just 1 set but even then it was high quality and filled me up without being too heavy. Overall, for my first Ryokan experience, I'd say it turned out amazing! Sure a night stay is expensive, but it was worth every penny.

Stayed in April 2024

Everything was great!!

Friendly staff.. Quiet and relaxing.. Location is great..food is delicious.. Rooms are nice clean and big

Stayed in April 2024

staff was attentive and helpful, food was delicious, room was comfortable. my family truly enjoyed our stay

Stayed in March 2024

Nothing.

Beautiful, clean ryokan with onsen in a central location in Yufuin. The staff were very attentive throughout our stay. The breakfast and dinner were delicious and beautifully presented. We had a great time and will definitely return.

Stayed in February 2024

Very nice location, very nice place, very nice host, very nice hot spring, and very nice food!

Stayed in January 2024