Beautiful property with wonderful staff

Stayed in August 2025

Great onsen, Great personnel and really nice futons.

Stayed in July 2025

Authentic

Stayed in July 2025

The futons weren't particularly comfy but it didn't spoil our stay. If you're used to softer beds though it's just something to have in mind.

Absolutely loved our stay here. We had a traditional room with a private hot spring bathroom with a stunning view. The private onsens were also beautiful, food was great, staff were friendly and attentive - would absolutely recommend!

Stayed in May 2025

Very authentic Japanese experience. I felt I was in another time…

Stayed in June 2025

The ryokan was huge and there were many quiet spots which were a little “deserted” at times, which were not to my liking. Nonetheless, the place does exude a certain kind of charm.

The good spread of food and the comfortable rooms, in addition to good service provided by the staff. The hotel’s long history and the location of it being high up on the mountain provides a bird’s eye view of Gero all added to the allure.

Stayed in June 2025

Be able to book for dinner at a less expensive price.

I loved the outdoor baths, the breakfast and all the nature around

Stayed in May 2025

Very fancy! Spacious rooms with a nice view. The staff was very attentive.

Stayed in May 2025

The most wonderful stay we've had in a while. The property is located hillside with a gorgeous garden up front. As soon as we arrived, a hostess checked us in and took our luggage. She then showed us the property which was greatly appreciated since it's big - and took us to our room. Our room was already setup, with a sweet treat and tea waiting for us. We were lucky enough to have our room on the top floor with a private onsen. We had dinner at the facility which was also excellent and very cheap for how tasty it was. I wish we could have stayed a couple of days so we could have fully enjoyed everything about this amazing spot. Thank you!

Stayed in May 2025

N/A

Beautiful building and location, building was very cool and fun to explore. Foot baths and public baths were excellent.

Stayed in June 2025

nice in room onsen games room

Stayed in June 2025

Actually, nothing.

In room onsen was great. Great dinner even without reservation so we could enjoyed the relax. Big rooms very clean.

Stayed in April 2025

Hotel interior could use some updating.

Picked up by hotel from the train station. Property has beautiful grounds and views. Dinner and breakfast were outstanding in presentation, menu and service. Ryokan experience including room with three futon and private onsen was much appreciated.

Stayed in May 2025

Quite a walk within the hotel. Confusing floor plan. I got lost while trying to find my way back to the room from public bath. The location is uphill. So just enjoy only the hotel not the gero area.

Outdoor onsen, food, spacious room, in room private bathtub The hotel is so beautiful.

Stayed in May 2025

Dead flies in the display cases and indoor rock gardens? Ordered the expensive dinner without read meat, which got lost in translation. But they did make it right by finding a new main course and discounting the meal.

Beautiful and various onsens to try. Gero town was fun to explore. Old japan charm. Yukatas!

Stayed in April 2025

The hot spring

Stayed in April 2025

None

I'm so impress with all staffs who give us the exceptional service. All of my family are happy with kaiseiki dinner experience. It's great experience on authentic ryokan.

Stayed in April 2025

nothing

Nice view, Outdoor bath, Room size (larger than expected), Friendly and polite staff

Stayed in April 2025

Staffs are very nice and hospitable. The place is clean and well maintained, good food, outside garden is beautiful. The place also have great overlooking views of the Gero mountains and city.

Stayed in April 2025

Book maybe around 2 months in advance, we paid around double, than what would have usually been.

The view from the hotel room was amazing, there is a lot of space and we even had our own little private onsen. We also took the private dining option which was quite the amazing meal. What I missed out on was the open-view onsen, which you have to reserve and is only available in the evenings, so if you're only staying 1 night, make it on the day you arrive.

Stayed in April 2025

None

Very relaxing and magical place to stay. Very peaceful and the service is great!

Stayed in March 2025

It was like a dream. It was an absolutely beautiful experience. The food was amazing. The service stellar. The onsen was beyond expectation. I soaked under the stars in a rock grotto pool.

Stayed in March 2025

I hope more English speaking staffs in the future.

I have no past experience of traditional Japanese cuisine and culture. It’s not easy to do a comparison. But I aim to see the architectural elements of this protected building which is why I chose it. The breakfast is scrumptious.

Stayed in February 2025

Everything is great except there’s no restaurant open at noon. It was winter we got no car, the hotel is kinda far from the town by walk. We totally got no lunch. I suggest you prepare some family mart food, or instant noodle, or anything for lunch before you check in.

The room, breakfast, clean, culture, private onsen etc are mostly great as other reviewers said.

Stayed in February 2025