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Reviews of ZEN Hostel 1 stars

381-0401 Nagano, Yamanouchi, Hirao 3031, Japan

#47 of 79 hotels in Yamanouchi

Guests' Choice

Review score

Based on 58 hostel reviews

8.3

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    9.0

  • Facilities

    8.2

  • Staff

    9.6

  • Value for money

    9.0

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 18 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Japanese-Style Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The heater in the room only stays on for 3 hours before you need to reset it and it gets very cold when it goes off in the middle of the night.

    Great location and awesome staff that were super friendly!

    Stayed in February 2025

  • Reviewed: 17 March 2025

    7.0
    Convenient location. Just need to follow Hostel rules, read the details from hostel.
    • Leisure trip
    • Solo traveller
    • Japanese-Style Twin Room
    • Stayed 3 nights

    Due to lack of staff, storage of luggage can be issue for before check in or after check out. Also, rule of not allowed to use such as toilet or shower room after check out. Will be difficult such as planning the day trip ski on the day of check out.

    I read comments and expected what the hostel like. Hostel also sent me communication of what is the rules. I accepted the way as an Hostel. For your comfortable stay, I will suggest bring your own cup, Tea or coffee mix, own toiletries. Such as No toothbrush, toothpaste, shaver, etc. provided. Overall, not bad experience if you can live with the rules. Location is convenient to train station, bus station (to snowmonkey, ski area, etc.), convenient store. Not far walking distance is a drug store almost like a mini supermarket. And, not far walking distance to a traditional onsen stree area.

    Stayed in March 2025

  • Reviewed: 16 March 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Japanese-Style Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was very friendly and accomodating.

    Stayed in March 2025

  • Reviewed: 24 February 2025

    9.0
    I would definitely recommend this place and would stay here again. Great value!! I loved the Japanese traditional rooms.
    • Leisure trip
    • Family with young children
    • Japanese-Style Triple Room
    • Stayed 1 night
    • Submitted via mobile

    It is an old building wooden so don’t expect luxury. The only thing I would have enjoyed is the availability of some dishware in the limited kitchen area to make a cup of coffee or eat some cereal.

    We had a great stay here. The property very close to the train station. We had our own 3 person traditional Japanese room, that was very clean and warm. Beds were mattresses on the floor and comfortable. Shared bathrooms were also very clean and convenient.

    Stayed in February 2025

  • Reviewed: 22 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Japanese-Style Triple Room
    • Stayed 1 night
    • Submitted via mobile

    A bit cold for the winter holiday.

    Very affordable, reasonable. Was available!

    Stayed in February 2025

  • Reviewed: 21 February 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Japanese-Style Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Very great staff. The room is spacious and very close to the shuttle for shiga Kogen and the snow monkeys. There are good restaurants nearby as well. The rooms are a little cold as it is an older building but I do believe it's good value for what you pay.

    Stayed in February 2025

  • Reviewed: 18 February 2025

    7.0
    Great stay, very convenient, just wish the cafe had clearer times or days
    • Leisure trip
    • Couple
    • Japanese-Style Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We were hoping to get coffee in the morning but the cafe on the first floor wasn’t being staffed

    It was convenient and easy to find

    Stayed in January 2025

  • Reviewed: 9 February 2025

    7.0
    Value for money
    • Leisure trip
    • Group
    • Japanese-Style Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No kitchen

    Clean & location

    Stayed in January 2025

  • Reviewed: 23 January 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Japanese-Style Triple Room
    • Stayed 6 nights
    • Submitted via mobile

    wifi wasn’t great at times

    Staff were super friendly and helpful, big rooms, clean facilities

    Stayed in January 2025

  • Reviewed: 9 January 2025

    7.0
    Comfortable hostel accommodation
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike

    Great hostel in convenient location near train station. Staff were very helpful and the facilities were comfortable. Good value for a short stay, just don’t expect anything fancy.

    Stayed in January 2025

  • Reviewed: 22 December 2024

    8.0
    Great, place - would recommend!
    • Leisure trip
    • Family with young children
    • Japanese-Style Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi a bit hit and miss on top floor, but worked perfectly the lounge area.

    The room was beautiful; a wonderful Japanese room - exceeded expectations! Staff incredibly helpful, provided drying rack and extra heater to dry wet snow gear. Free 30mon bus from station to ski area. Very quiet at night, clean facilities and lovely Lounge area. Short walk to station and various food options. Not far to Shibu too and public onsen behind station. Really enjoyed our stay!

    Stayed in December 2024

  • Reviewed: 21 July 2024

    8.0
    Traditional old japanese hostel
    • Leisure trip
    • Couple
    • Japanese-Style Twin Room
    • Stayed 2 nights

    Bathroom could be a little bit more clean and also the main hall could use some renovation. But it's and old building so it has its magic ;-)

    We stayed in traditional japanese style room with tatami mats on the floor. The room was very spacious, had closet for futons, but we used it also as closet to store our things. In the room we had small table with pillows, so it was also convenient to eat there. It's very close by Yamanouchi train station and few restaurants are also around. If you're around, dont forget to visit onsen (also allowed with small tatooes) which is attached to the train station.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    7.0
    Empty and deserted place in summer .
    • Leisure trip
    • Group
    • Japanese-Style Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to find restaurants Or breakfast option. There is an awful small space with a microwave . No kitchen facilities. I know the description doesn’t say kitchen …..but hard to get food .

    Size Friendly reception

    Stayed in June 2024

  • Reviewed: 25 May 2024

    8.0
    Great value for your money and a nice town to stop at
    • Leisure trip
    • People with friends
    • Japanese-Style Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit far away from the center of town, there wasn’t a view from the window

    Close to train stop there are a lot of nice places to sit around , a tatami room to eat in with the basic facilities to make food and a nice view to a little pond

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Japanese-Style Twin Room
    • Stayed 1 night

    The bed (futon) was a little bit too thin for my taste.

    Super friendly staff <3 Helped us a lot, more than you can expect. Beautiful old building and classical japanese room with tatamiflooring.

    Stayed in May 2024

  • Reviewed: 6 January 2024

    7.0
    Description as written. Cold, uncomfortable, loud hostel close to the bus station and great food.
    • Leisure trip
    • Family with young children
    • Japanese-Style Quadruple Room
    • Stayed 2 nights

    The walls were super thin but we knew that ahead of time. We had good quiet neighbors the first night. We had super load obnoxiously rude neighbors the last night. The beds were thin futons but we knew that ahead of time. The hostel was a little dusty but we knew that ahead of time.

    The Spa that it had a relationship with up the road was totally worth the $6 fee. The location was super close to the bus station and local restaurants. The staff was very friendly though their English wasn't great, fortunately I speak Japanese.

    Stayed in December 2023

  • Reviewed: 22 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Japanese-Style Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The house is very old and has alot of character. The owner was very friendly and helpful and spoke English. Yudanaka is a beautiful location with mountains and forests.

    Stayed in October 2023

  • Reviewed: 30 March 2023

    7.0
    Hotel close to train station with big room
    • Leisure trip
    • Group
    • Japanese-Style Triple Room
    • Stayed 2 nights

    Bathroom in room out of order The area around the hotel seems not very lively Very high fees when checking in or out too late. They send you a message warning you about it creating an uneasy/stressful feeling, even if you did not come or leave too late.

    Very big room with nice balcony and table and chairs Clean washrooms Community lounge Very close to train station

    Stayed in March 2023

  • Reviewed: 24 March 2023

    7.0
    Cute place in a great area
    • Leisure trip
    • Couple
    • Japanese-Style Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Quiet, it would have been nice if the bar/cafe/gym were open but may be due to COVID

    Central location and large rooms, staff were really lovely

    Stayed in March 2023

  • Reviewed: 12 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Japanese-Style Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    You need at least 2 futons on top of each other. To be comfortable

    The room was big. It was very quiet.

    Stayed in March 2023

  • Reviewed: 24 February 2023

    7.0
    Cheapish and very basic, okay for a stopover.
    • Leisure trip
    • Group
    • Japanese-Style Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The passcodes for the room locks follow a set pattern, so it is easy to work out the code for any room. This is a major security issue and needs to be rectified. The futons were thin and uncomfortable.

    A convenient place to stay for an early start to get to Shiga Kogen ski resort.

    Stayed in February 2023

  • Reviewed: 4 October 2022

    9.0
    Great deal, location and staff
    • Leisure trip
    • Couple
    • Japanese-Style Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is a bit old, but really just saying it in order to find a negative point.

    Pretty traditional, the room was big and quiete confortable. The whole hotel is really enjoyable to be in.

    Stayed in September 2022

  • Reviewed: 25 February 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • 8-Bed Mixed Dormitory Room
    • Stayed 1 night

    Nothing

    - Spacious dorm room, we were a large group so we had booked the entire room for us. There was plenty of space to pack and unpack stuff, as well as hanging out. - Showers were warm - The staff were some of the kindest people we met in our entire Japan trip. A friend left behind his prescription glasses, and after contacting the hostel they helped ship them back to California!!! Legends - Useful advice about the different onsens around - Location was great, short walk to the train and bus station with a lawsons around the corner

    Stayed in February 2025

  • Reviewed: 14 February 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Japanese-Style Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good location

    Stayed in February 2025

Showing 1 – 25

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