No hand towels.

Spacious bedroom and bathroom. New building and facilities.

Stayed in July 2025

Location is slightly out of town which necessitated 10 minute bus ride to the centre. However we prefer to be away from the centre as it is quieter. Facilities were excellent.l- spacious with separate toilet and bathroom. Kettle and fridge provided also, flight issue with the WiFi but this was quickly resolved by the host. Would definitely stay again and would highly recommend to anyone visiting Kyoto.

Stayed in April 2025

Please do not make my mistake. ZIZI hotels have two locations, one in Gion and this one in Gojo. Since I booked this one, the location is not good. Not close to Kyoto station and not to Gion. There is no cleaning, so for long stay it might be a problem. Only charging of towels and trash bag. Sometimes, it did not happen, which was unfortunate. They do not provide PJs or any essentials rather than 2 coffee bags. No storage after check out.

Clean, big room. Water heater in the room. Big beds. Wifi OK.

Stayed in April 2025

The location is not horrible, but you have to walk to the bus stop/ metro station. Which makes it a bit uncomfortable when it's raining or when you come back late.... Towels are paper thin and feel cheap compared to the level of the room.

Beds are super comfortable. Self check in , an elevator makes a lot of difference. New toto toilet and big bath . Very quiet neighborhood. The Internet is better than older reviews (guess they upgraded it)

Stayed in March 2025

Location, clean, comfortable

Stayed in December 2024

Not very close to the station

Spacious

Stayed in November 2024

didn’t have extra pillows or good WiFi t the 5th floor

Spacious , comfortable, clean

Stayed in November 2024

The information to enter the property was shared timely

Stayed in October 2024

Unfortunately we had inconsiderate guests above us who were noisy until very late. Not many dining options close by.

A quiet residential area close to the station .

Stayed in October 2024

1. When we arrived, the towels that were left for us were clearly dirty, and we didn't get 2 sets of hand and shower towels. When we asked their staff for new towels, they first asked us to prove it by sending photos (see attached). Why would we lie about this kind of thing and deny ourselves the use of towels when we just came from the trip to Kyoto and we really needed them? Eventually, the towels were replaced later that day. The towels are also really thin, so drying with them is a bit of a challenge. 2. The pillows are paper-thin, so bad that my wife developed neck pain after the first night. We asked for 2 additional pillows to try to improve the sleep. At first, they didn't even answer, so I had to ask again, and then we were denied with an explanation that the hotel is full and they have no spare pillows. We were there for 5 nights, so sleeping was quite bad. 3. The Internet was below bad, completely useless, and this is an issue in the 21st century when you're traveling from Europe to another continent like we did. 4. Even though we were asked on check-in (all via email, there was no direct contact with anyone at any time), if we would like to have the towels replaced (available only for longer stays like ours), and we said yes, that never happened. We didn't ask for it again because we felt bad after the pillows situation, and we didn't really think we needed to remind them of every single thing. There's good and bad service, and this was bad. 5. The fridge, microwave, and safe were all in the closet for clothes, and there was nowhere you could put your clothes if you wished to take them out of the bags, only the hangers. I've put my clothes on the safe, and when I took them out in the morning, it was all white from the dust, as if the closet had never been cleaned.

The apartment is spacious, in a good location, and has a toilet separated from the bathroom.

Stayed in April 2025

The worst accommodation experience I have ever had on booking.com There’s no towel changing and bin cleaning , no any receptionis. Wouldn’t recommend to stay here lone. The hot water system is totally a mess. And no luggage storage after or before accommodation period is very inconvenient.

The room is quite spacious compared to other places in Japan.

Stayed in April 2025

We contacted the owner via Booking in order to ask for towels and a battery replacement for the toilet, he/she said that these two things would be done the day after, but it never happened.

Stayed in April 2025

Loved this little apartment ,comfortable beds and amazing bathroom with bath tab. 25 min from train station by walk. Nice and quiet area.we had microwave and fridge, so we didn't need to eat out in restaurant all the time.

Stayed in March 2025

The wifi was really bad and kept disconnecting. When we arrived, we didn't even had fresh towels yet, the pillows were missing cases and the toilet remote didn't work. The first two things were resolved within a few hours, the toilet remote only a day later.

The rooms are spacious with a big, clean bathroom and a quiet neighborhood.

Stayed in March 2025

Everything was clean, the beds were nice and also the bathroom was spaceous with everythinf that you need. There is a lift, which is really convenient. It is also on a great location.

Stayed in December 2024

It is two separate bads It is not good if you have a romantic trip but

Great balance between comfort and price, it is absolutely new and the room has everything you may need

Stayed in October 2024

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Stayed in May 2025

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Stayed in April 2025

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Stayed in December 2024

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Stayed in April 2025

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Stayed in March 2025

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Stayed in March 2024

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Stayed in November 2023