Reviews of AA Lodge Maasai Mara 4 stars
Sekenani, 00100 Talek, Kenya
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 November 2024 · Stayed in November 2024
Verified reviewLocation thats it.
Terrible Experience – Avoid at All Costs Rating: ★☆☆☆☆ After a grueling 15-hour drive from Jinja, Uganda, we arrived at AA Lodge Masai Mara around 9 PM, expecting at least a warm welcome. What followed was one of the worst hotel experiences we’ve ever endured. When we arrived, we mentioned that Booking.com listed the rate as $186 USD, and we politely asked if they wanted us to book through the site or pay directly (knowing that direct payments save them agency fees). To our shock, the receptionist insisted on charging us $250 USD. After a heated 20-minute argument explaining their listed price, they grudgingly lowered it to $200 USD—but only if paid in cash. This demand for cash was highly suspicious, especially as a large sign behind him clearly stated “No Cash Payments.” Whether the staff was trying to scam their own employer or the boss was bypassing taxes, it was deeply unsettling. When I pointed out that they supposedly accept card payments (as advertised), they denied it. Exhausted and desperate for food after our long journey, I reluctantly handed over the $200 using our card as they ended up accepting it. Adding insult to injury, tour guides—who bring business to hotels—are typically accommodated for free across Uganda and Kenya. Yet, they charged our guide for food, even threatening to deny him a meal if he didn’t pay. This practice is outrageous and incredibly disrespectful to the very people who help sustain their business. Other issues we faced: • No milk for tea at dinner – They claimed they ran out but magically had some by breakfast. • Bar closed at 9:30 PM, leaving us unable to buy water for the night. • Electricity cuts – Power went out at 10 PM, and when it came back at 6 AM, the lights in our room (which we hadn’t turned off, not knowing about the outage) lit up the entire space, waking us up abruptly. There was another power outage during lunch. • Dirty swimming pool – The pool was yellow, filled with insects, and completely unusable.
Hello Matthew, Thank you for your choice for our lodge. Apologies for such experience. You checked in to the lodge as a walk in guest. Walk in guest the rate is different from Booking dot com. You agreed with the price and paid. After paying you again logged in to booking dot com and made another booking. This means you had 2 bookings with us. About tour guides, in Kenya unlike Uganda, we charge tour guides USD 10. About electricity, we have backup generator that runs when there is no power.
Hello Matthew, Thank you for your choice for our lodge. Apologies for such experience. You checked in to the lodge as a walk in guest. Walk in guest the rate is different from Booking dot com. You agreed with the price and paid. After payin… Show more
Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewThe property is vast and big and spacious
Food wasnt good at all Rooms did not have connectivity to the other rooms or reception in emergency
Hello Fur, thank you for the feedback. We have noted your concern and improved on food. Thank you once again for choosing us. Visit again next time and things will not be the same.
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 1 July 2024 · Stayed in June 2024
Verified reviewThe location is good. Very close to Sekenani gate of Masai Mara NR.
Overall it does not give people a clean feeling in terms of facility and food. Staffs were not quick to respond to requests. The hotel has a lot of potential: great location and great facility. What it needs is the willingness to put in effort to provide a better service.
Hello Wen, Thank you for the feedback, apologies for the inconveniences caused. We have taken into considerations of your feedback and we have worked on the issues raised. Thank you once again
Reviewed: 3 June 2024 · Stayed in June 2024
Verified reviewReviewed: 5 May 2024 · Stayed in May 2024
Verified reviewReviewed: 29 March 2024 · Stayed in February 2024
Verified reviewReviewed: 2 January 2024 · Stayed in January 2024
Verified reviewThe food and friendly service
The bathrooms are smelly. The sewer system smells. The shower heads in the block rooms are very fine jets.
Dear Kate, Thank you for the feedback. We are sorry to learn that the room you were in had a smelly washroom and the good thing is you said while there and we acted immediately. We welcome you again next time and things will be better. Thank you
Dear Kate, Thank you for the feedback. We are sorry to learn that the room you were in had a smelly washroom and the good thing is you said while there and we acted immediately. We welcome you again next time and things will be better. Than… Show more
Reviewed: 30 November 2023 · Stayed in November 2023
Verified reviewReviewed: 27 September 2023 · Stayed in September 2023
Verified reviewYou may quickly find superior hotels nearby that are more environmentally friendly when you compare hotel costs. Additionally, the food wasn't all that wonderful.
Food, Location
Hello Dulitha, Thank you for the review. We have noted your concern about food and we have improved it.
Reviewed: 26 September 2023 · Stayed in September 2023
Verified reviewReviewed: 19 September 2023 · Stayed in September 2023
Verified reviewReviewed: 5 July 2023 · Stayed in July 2023
Verified reviewLovely relaxing bush setting with wild birds to wake you up in the mornings. Location to Masai Mara reserve park is excellent...only 5 mins drive away.
Cleanliness is lacking. What used to be shiny furnishings in the bathroom, wash room, relaxing chairs outside bar and restaurant are all dirty and grimy. See pictures taken from the lodge. Could do with more bleach and detergent cleaning please.
Dear Julith, thank you for your feedback. We are glad you enjoyed your stay with us and we hope to make extra changes to improve you next stay with us.
Reviewed: 20 June 2023 · Stayed in June 2023
Verified reviewI liked the staff in the property
No options for fridge or icecubes
Hallo, Jan. Thank you for your feedback. We are glad you enjoyed your stay with us. We have plans to include fridge options. We are looking forward to host you again next time you visit Kenya
Reviewed: 6 April 2023 · Stayed in April 2023
Verified reviewThe place is located next to mara national park. So lits of animals running around and there's alot to see. The staff were really nice and smiling.
We the food did not suit our children. And at the time we were there they had a school trip so the lines at dinning room were really long and loud. I think they should have devide the hours for the school students and for the guests. The swimming pool is not for children or wedterns as the water were not clear and fool with bugs and mosquitos. So dont count on it. The shower had no stream of water.. and no hot water at all.
Hello Inbar, Thank you for the feedback. Sorry for your experience that you stayed with us during a school trip at our lodge. We have noted about the swimming pool and have worked on it. Next time you visit us, you will enjoy your stay.
Reviewed: 20 March 2023 · Stayed in March 2023
Verified reviewReviewed: 31 January 2023 · Stayed in January 2023
Verified reviewReviewed: 23 January 2023 · Stayed in January 2023
Verified reviewbeautiful setting and friendly service
hot and no fan
Dear Virginia, Thank you for the feedback and we are happy to know that you enjoyed your stay
Reviewed: 5 January 2023 · Stayed in January 2023
Verified reviewReviewed: 14 December 2022 · Stayed in November 2022
Verified reviewReviewed: 16 November 2022 · Stayed in November 2022
Verified reviewReviewed: 27 October 2022 · Stayed in October 2022
Verified reviewReviewed: 13 October 2022 · Stayed in October 2022
Verified reviewthe rooms are beautiful
Hot water in the shower but very few water Food very bad « All inclusive » but no drinking water included
Hello Ana, Thank you for the feedback. We are sorry for your experience while you stayed at our lodge. We have since worked on the shower in the room you stayed in and food. Our accommodation is on full board basis and not on all inclusive. We provide a bottle of drinking water on the rooms.
Hello Ana, Thank you for the feedback. We are sorry for your experience while you stayed at our lodge. We have since worked on the shower in the room you stayed in and food. Our accommodation is on full board basis and not on all inclusive.… Show more