Reviews of Hotel Boulevard Nairobi, City Centre CBD 4 stars

Dear Andrea, Thank you for taking the time to share your feedback. We are glad you found your stay suitable for an overnight visit, though we are sorry to hear that the food did not meet your expectations. We strive to offer a quality dining experience, and we regret that this was not your impression. Regarding your comment about the bar, we would like to clarify that our team is trained to provide clear, courteous service and always return change unless otherwise instructed by the guest. We take such concerns seriously and have followed up internally to ensure our standards are upheld at all times. We are pleased to hear that the situation was resolved and hope this did not overshadow your overall stay. Should you choose to stay with us again, we would be happy to ensure a more enjoyable experience. Warm regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Andrea, Thank you for taking the time to share your feedback. We are glad you found your stay suitable for an overnight visit, though we are sorry to hear that the food did not meet your expectations. We strive to offer a quality dinin… Show more

Dear Loo, Thank you so much for your kind review! We are delighted to hear that you found the room clean and spacious, and that our facilities met your needs. It is also great to know you enjoyed the variety and pricing at our restaurant. We truly appreciate your feedback and look forward to welcoming you again soon! Best Regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Loo, Thank you so much for your kind review! We are delighted to hear that you found the room clean and spacious, and that our facilities met your needs. It is also great to know you enjoyed the variety and pricing at our restaurant. W… Show more

Dear Wayne, Thank you so much for your kind review! We are so glad you found the room clean and comfortable — it was a pleasure having you with us. We hope you had a relaxing stay and look forward to welcoming you back anytime you are in the area! Best Regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Wayne, Thank you so much for your kind review! We are so glad you found the room clean and comfortable — it was a pleasure having you with us. We hope you had a relaxing stay and look forward to welcoming you back anytime you are in th… Show more

Dear Maxim, Thank you for your review. We sincerely apologize for the disruption and frustration caused by the last-minute cancellation of your first night. This situation should not have occurred, and we fully understand how unacceptable and inconvenient it was to be relocated on such short notice. This was a clear failure on our part, and we are taking this matter very seriously. We are currently investigating the circumstances to ensure this does not happen again to future guests. Your feedback has highlighted a breakdown in both planning and communication, and we will be making the necessary changes internally to address it. We deeply regret the impact this had on your stay, and while we cannot undo what happened, we hope you might consider giving us another chance in the future to show you the level of service we strive to provide. Sincerely, Jane Mutonga, Hotel Boulevard - FOS

Dear Maxim, Thank you for your review. We sincerely apologize for the disruption and frustration caused by the last-minute cancellation of your first night. This situation should not have occurred, and we fully understand how unacceptable a… Show more

Dear Farahan, Thank you so much for your kind words! We are thrilled to hear you enjoyed your stay with us and appreciated our central location, cleanliness, and helpful staff. It was a pleasure having you, and we hope to welcome you back again soon! Warm regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Farahan, Thank you so much for your kind words! We are thrilled to hear you enjoyed your stay with us and appreciated our central location, cleanliness, and helpful staff. It was a pleasure having you, and we hope to welcome you back a… Show more

Dear Salvatore, Thank you so much for your lovely review! We are thrilled to hear that our location was convenient for your travels and that you enjoyed our peaceful gardens — a little oasis in the heart of the city! It was a pleasure to host you, and we hope to welcome you back again soon on your next journey to or from Kenya. Best Regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Salvatore, Thank you so much for your lovely review! We are thrilled to hear that our location was convenient for your travels and that you enjoyed our peaceful gardens — a little oasis in the heart of the city! It was a pleasure to ho… Show more

Dear Andrea, Thank you so much for your kind and thoughtful review. We are delighted to hear that you had a pleasant stay with us at Hotel Boulevard and truly appreciate your kind words about our team — your recognition means a lot to us! We are glad you found the room exceptionally clean and enjoyed our convenient location. At the same time, we appreciate your constructive feedback regarding the bathroom window and expressway noise. We are always looking for ways to improve, and your comments help us do just that. It was a pleasure having you with us, and we hope to welcome you back again soon! Warm regards, Jane Mutonga, Hotel Boulevard -FOS

Dear Andrea, Thank you so much for your kind and thoughtful review. We are delighted to hear that you had a pleasant stay with us at Hotel Boulevard and truly appreciate your kind words about our team — your recognition means a lot to us! W… Show more

Dear Deborah, Thank you so much for your kind review! We are delighted to hear you enjoyed our friendly staff, comfortable rooms, and good food. It is also great to know you found everything clean and comfortable. We appreciate your feedback and hope to welcome you back again soon! Best regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Deborah, Thank you so much for your kind review! We are delighted to hear you enjoyed our friendly staff, comfortable rooms, and good food. It is also great to know you found everything clean and comfortable. We appreciate your feedbac… Show more

Dear Linda, Thank you so much for your wonderful review! We are delighted to hear you enjoyed our peaceful location, spacious and clean rooms, and the leafy outlook. It is great to know you also appreciated our breakfast, the bar and restaurant, and found our dinners to be good value. Our team works hard to make every guest feel welcome and comfortable, so your kind words truly mean a lot. We hope to welcome you back again soon! Warm regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Linda, Thank you so much for your wonderful review! We are delighted to hear you enjoyed our peaceful location, spacious and clean rooms, and the leafy outlook. It is great to know you also appreciated our breakfast, the bar and restau… Show more

Dear Bhaichung, Thank you for your feedback and for highlighting our good security – we truly appreciate it. Regarding transportation, we understand the importance of fair pricing and always recommend using our trusted hotel drivers for your safety and peace of mind. They are reliable, know the area well, and are held to our service standards. While local taxis may offer different rates, your safety and comfort are always our top priority. We hope to welcome you again soon! Warm regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Bhaichung, Thank you for your feedback and for highlighting our good security – we truly appreciate it. Regarding transportation, we understand the importance of fair pricing and always recommend using our trusted hotel drivers for you… Show more

Dear Robert, Thank you so much for your kind words! We are absolutely thrilled that you enjoyed our breakfast buffet and restaurant — our team puts a lot of heart into it, so it is wonderful to hear that it made a great impression. We are also so happy that our staff helped make your stay a pleasant one. Your kind mention of the good people here truly means a lot to us. We hope to welcome you back again soon! Thank you. Best regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Robert, Thank you so much for your kind words! We are absolutely thrilled that you enjoyed our breakfast buffet and restaurant — our team puts a lot of heart into it, so it is wonderful to hear that it made a great impression. We are … Show more

Dear Helena, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We understand that this was not clearly communicated in your case, and we sincerely apologize for any confusion or inconvenience caused. Your comments have been noted, and we will use them to improve our communication and guest experience going forward. Thank you Kind regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Helena, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We understand that this was not clearly communicated in your case, and we sincerely apologize for any confusion or inconveni… Show more

Dear Ivana, Thank you so much for your kind words! We are thrilled to hear you had a great stay with us. Your feedback means the world to our team, and it truly motivates us to keep delivering exceptional experiences. We cannot wait to welcome you back soon for another memorable visit! Warm regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Ivana, Thank you so much for your kind words! We are thrilled to hear you had a great stay with us. Your feedback means the world to our team, and it truly motivates us to keep delivering exceptional experiences. We cannot wait to welc… Show more

Dear Anjan, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our central location, security measures, and the courteous service provided by our team. Your kind words truly mean a lot. We also value your feedback regarding the lack of elevators and the breakfast service. We understand that stairs can be inconvenient for some guests, and we are actively exploring feasible solutions to improve accessibility. Regarding the breakfast, we have noted your comments about the variety and replenishment timing, and will be working with our team to enhance this experience. We hope to have the opportunity to welcome you back for an even better stay in the future. Warm regards, Jane Mutonga, Hotel Boulevard - FOS

Dear Anjan, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our central location, security measures, and the courteous service provided by our team. Your kind words truly mean a lot. … Show more