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  5. Reviews of Ciala Resort Hotels In Kisumu

Reviews of Ciala Resort Hotels In Kisumu

Kisumu - Busia Rd, Daraja Mbili, Kisumu, Kenya

#1 of 19 hotels in Kisumu

Guests' Choice

Review score

Based on 154 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.0

  • Location

    8.4

  • Facilities

    9.0

  • Staff

    9.0

  • Value for money

    8.7

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 6 August 2025

    10
    Ciala resort in highly recommended. Great place. I will definitely come again and also send referrals
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was just amazing

    Great customer service starting from the main entrance, Great food, great accommodation

    Stayed in August 2025

  • Reviewed: 15 July 2025

    10
    A pleasantly unexpected oasis in the midst of Kisumu outskirts only 30 minutes away from the city.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The actress road to the property is a rough road and transport is not easy to the facility.

    Beautifully kept gardens and facilities. Poolside lounge was a great relaxation area. The people that work there were polite, helpful and made the experience even more pleasant.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    10
    Awesome stay will come again
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in June 2025

  • Reviewed: 9 July 2025

    10
    Awesome
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything, the stay was Amazing

    Stayed in June 2025

  • Reviewed: 29 May 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Fitness equipment need an update or repair at the very least.

    Service is good but maybe you can invest in a electric golf cart to ferry people and luggage around the property

    Stayed in May 2025

  • Reviewed: 25 May 2025

    8.0
    Wonderful
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Too far from the road….

    Clean facility, great facility

    Stayed in April 2025

  • Reviewed: 25 May 2025

    9.0
    Friendly and professional staff.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The ambiance.

    Ciala has the most beautiful scenery and it has been maintained and very clean environment.

    Stayed in May 2025

  • Reviewed: 20 May 2025

    8.0
    Rejuvenating
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    N/a

    Quite

    Stayed in May 2025

  • Reviewed: 19 May 2025

    8.0
    Very good
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The beauty and serenity of the resort at the foot of rocky hills and right in the interior places of Kisumu. Quite a beautiful place.

    Stayed in May 2025

  • Reviewed: 13 May 2025

    9.0
    Excellent family friendly accommodations with plenty for kids to do. Good WiFi and easy transport options to and from th
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa
    • Stayed 3 nights
    • Submitted via mobile

    A bit noisy at times but overall a peaceful stay. There were wedding receptions going on a couple of the days.

    Great staff and management did their best to accommodate our every need. Wonderful pool, gym and spa with bicycle rentals.

    Stayed in May 2025

  • Reviewed: 29 April 2025

    8.0
    great
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights

    Response to technical requests such as TV not working and not flexible to accommodate late checkout

    Great breakfast - variety and sufficient

    Stayed in April 2025

  • Reviewed: 6 April 2025

    10
    Good option in Kisumu
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    I had a comfortable, clean and trouble-free stay.

    Stayed in February 2025

  • Reviewed: 23 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    everythinh was good

    Excellent

    Stayed in March 2025

  • Reviewed: 19 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    Booked for extra bed which never came and nobody cared!

    Stayed in December 2024

  • Reviewed: 19 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Booked for extra bed which never came and nobody cared!

    Stayed in January 2025

  • Reviewed: 10 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Have cab services.

    Breakfast was very sumptuous and variety.

    Stayed in March 2025

  • Reviewed: 3 March 2025

    8.0
    Excellent and peaceful stay !
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night

    Ciala Resort is beautiful and very peaceful. The staff is incredibly kind and helpful. The food is very good, and the two restaurants are clean and nice.

    Stayed in March 2025

  • Reviewed: 23 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Initially we were given a room which was not what we had booked, This was rectified, but the water pressure in the shower was abysmal

    The staff were excellent, especially Luther, his attention to detail was perfect

    Stayed in February 2025

  • Reviewed: 7 February 2025

    10
    Great
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in February 2025

  • Reviewed: 7 February 2025

    10
    Brilliant
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Quiet, clean and serene

    Stayed in February 2025

  • Reviewed: 4 February 2025

    10
    A beautiful hotel property nestled under the foot of vihiga hills with very spacious cottage style rooms giving the impr
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    1. Abit far from town

    1. Big spacious rooms 2. Excellent well maintained gardens and lawns 3. Great food with lots of variety 4. Amazing swimming pool 5. Very helpful staff

    Stayed in February 2025

  • Reviewed: 28 January 2025

    9.0
    Huge luxury rooms at reasonable prices, food overpriced but generally very good.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The food was a bit overpriced and some of the fixtures and fittings need fixing ( shower room door has gaps on the side and bottom that means the whole shower room gets flooded.).

    The rooms were very large and spacious, and there were many amenities such the gym, pool and treatment that I didn't use but which looked good. The fried fish at the restaurant was particularly good.

    Stayed in January 2025

  • Reviewed: 26 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 9 nights
    • Submitted via mobile

    Good hotel, good staff, good value for money.

    Stayed in December 2024

  • Reviewed: 22 January 2025

    10
    Wonderful way to spend a few days,very special.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It's not a complaint but l would have loved to have a little bit more of European food on menu. Didn't notice the, bacon on request sign,until my last morning,

    A beautiful hotel in stunning surroundings, my young daughter and wife throughly enjoyed the pool. The little girl can be disruptive at times but the restaurant staff were so understanding and helpful. We are visiting from the UK but whenever we return to Kenya time will be made for a visit to Ciala.

    Stayed in January 2025

Showing 1 – 25

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