Kisumu - Busia Rd, Daraja Mbili, Kisumu, Kenya
#1 of 19 hotels in Kisumu
Guests' ChoiceBased on 154 hotel reviews
8.5Cleanliness
9.2
Comfort
9.0
Location
8.4
Facilities
9.0
Staff
9.0
Value for money
8.7
Free WiFi
6.9
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End of dialog contentReviewed: 6 August 2025
Carolyne
United StatesEverything was just amazing
Great customer service starting from the main entrance, Great food, great accommodation
Stayed in August 2025
Reviewed: 15 July 2025
Julia
United StatesThe actress road to the property is a rough road and transport is not easy to the facility.
Beautifully kept gardens and facilities. Poolside lounge was a great relaxation area. The people that work there were polite, helpful and made the experience even more pleasant.
Stayed in July 2025
Reviewed: 9 July 2025
Kenyu
United StatesEverything
Stayed in June 2025
Reviewed: 9 July 2025
Kenyu
United StatesN/A
Everything, the stay was Amazing
Stayed in June 2025
Reviewed: 29 May 2025
Benjamin
United StatesFitness equipment need an update or repair at the very least.
Service is good but maybe you can invest in a electric golf cart to ferry people and luggage around the property
Stayed in May 2025
Reviewed: 25 May 2025
Andrew
United StatesToo far from the road….
Clean facility, great facility
Stayed in April 2025
Reviewed: 25 May 2025
Mical
AustraliaThe ambiance.
Ciala has the most beautiful scenery and it has been maintained and very clean environment.
Stayed in May 2025
Reviewed: 20 May 2025
Moses
KenyaN/a
Quite
Stayed in May 2025
Reviewed: 19 May 2025
Jonathan
KenyaThe beauty and serenity of the resort at the foot of rocky hills and right in the interior places of Kisumu. Quite a beautiful place.
Stayed in May 2025
Reviewed: 13 May 2025
Paul
United StatesA bit noisy at times but overall a peaceful stay. There were wedding receptions going on a couple of the days.
Great staff and management did their best to accommodate our every need. Wonderful pool, gym and spa with bicycle rentals.
Stayed in May 2025
Reviewed: 29 April 2025
Rufus
KenyaResponse to technical requests such as TV not working and not flexible to accommodate late checkout
Great breakfast - variety and sufficient
Stayed in April 2025
Reviewed: 6 April 2025
Mustafa
KenyaI had a comfortable, clean and trouble-free stay.
Stayed in February 2025
Reviewed: 23 March 2025
James
Kenyaeverythinh was good
Excellent
Stayed in March 2025
Reviewed: 19 March 2025
Leonard
KenyaBooked for extra bed which never came and nobody cared!
Stayed in December 2024
Reviewed: 19 March 2025
Leonard
KenyaBooked for extra bed which never came and nobody cared!
Stayed in January 2025
Reviewed: 10 March 2025
Mwangi
KenyaHave cab services.
Breakfast was very sumptuous and variety.
Stayed in March 2025
Reviewed: 3 March 2025
Louise
FranceCiala Resort is beautiful and very peaceful. The staff is incredibly kind and helpful. The food is very good, and the two restaurants are clean and nice.
Stayed in March 2025
Reviewed: 23 February 2025
Robert
IrelandInitially we were given a room which was not what we had booked, This was rectified, but the water pressure in the shower was abysmal
The staff were excellent, especially Luther, his attention to detail was perfect
Stayed in February 2025
Reviewed: 7 February 2025
Samuel
KenyaNothing
Everything
Stayed in February 2025
Reviewed: 7 February 2025
Samuel
KenyaNothing
Quiet, clean and serene
Stayed in February 2025
Reviewed: 4 February 2025
Mugeni
Kenya1. Abit far from town
1. Big spacious rooms 2. Excellent well maintained gardens and lawns 3. Great food with lots of variety 4. Amazing swimming pool 5. Very helpful staff
Stayed in February 2025
Reviewed: 28 January 2025
Damian
United KingdomThe food was a bit overpriced and some of the fixtures and fittings need fixing ( shower room door has gaps on the side and bottom that means the whole shower room gets flooded.).
The rooms were very large and spacious, and there were many amenities such the gym, pool and treatment that I didn't use but which looked good. The fried fish at the restaurant was particularly good.
Stayed in January 2025
Reviewed: 26 January 2025
Antonio
ItalyGood hotel, good staff, good value for money.
Stayed in December 2024
Reviewed: 22 January 2025
Cleverly
United KingdomIt's not a complaint but l would have loved to have a little bit more of European food on menu. Didn't notice the, bacon on request sign,until my last morning,
A beautiful hotel in stunning surroundings, my young daughter and wife throughly enjoyed the pool. The little girl can be disruptive at times but the restaurant staff were so understanding and helpful. We are visiting from the UK but whenever we return to Kenya time will be made for a visit to Ciala.
Stayed in January 2025
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