Reviews of Mercure Nairobi Upper Hill 4 stars
Kenya Road, Upper Hill, 00100 Nairobi, Kenya
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was so good and the location at the ground floor made it super fun because it brought all residents of the two hotels together, we made new friends.
Non
Dear Kajoba, Thank you for taking the time to share your kind feedback following your stay at Mercure Nairobi Upper Hill. We are delighted to hear that you enjoyed the breakfast experience and appreciated the vibrant atmosphere at our ground floor location. It is always wonderful when our shared spaces bring guests together we are so pleased you were able to connect with others and make new friends during your visit. We hope to welcome you back soon for another memorable stay. Kind Regards, Ken Musili, General Manager.
Dear Kajoba, Thank you for taking the time to share your kind feedback following your stay at Mercure Nairobi Upper Hill. We are delighted to hear that you enjoyed the breakfast experience and appreciated the vibrant atmosphere at our gro… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewClean comfortable and very friendly staff.
Food Qualität in the Restaurant is not always very good. There is some space for improvement.
Dear Ramon, Thank you for taking the time to share your feedback and choosing Mercure Nairobi Upper Hill We are pleased to hear that you found the hotel clean and comfortable and that our team’s friendliness stood out during your stay. Your kind words mean a lot to us. We also appreciate your honest comments regarding the food quality in the restaurant. Please be assured that we have shared your feedback with our culinary team as we are always looking for ways to improve and provide a consistently high standard of service and offerings. We hope to welcome you back again soon for an even better experience. Kind Regards, Ken Musili General Manager
Dear Ramon, Thank you for taking the time to share your feedback and choosing Mercure Nairobi Upper Hill We are pleased to hear that you found the hotel clean and comfortable and that our team’s friendliness stood out during your stay. You… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewRoom service , great food and very friendly
Nothing we didn’t like
Dear Guest, Thank you for your wonderful feedback and for staying with us at Mercure Nairobi Upper Hill. We are so pleased to hear that you enjoyed our room service, delicious food and the warm hospitality from our team. It’s especially encouraging to know there was nothing you didn’t like comments like yours truly motivate us to keep delivering great experiences. We look forward to welcoming you back for another enjoyable stay soon. Kind Regards, Ken Musili General Manager
Dear Guest, Thank you for your wonderful feedback and for staying with us at Mercure Nairobi Upper Hill. We are so pleased to hear that you enjoyed our room service, delicious food and the warm hospitality from our team. It’s especially e… Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe bed in this hotel was like a soft, wonderful smelling cloud. Honestly. They also leave a fruit bowl in the room for you, super nice.
Dear Laura, Thank you for choosing Mercure Nairobi Upper Hill and for such generous feedback. We are truly honored to hear that our team’s service made a significant impact on your stay. Ensuring that every guest receives warm, attentive hospitality is our highest priority and your words reaffirm that we are achieving this goal. We sincerely appreciate your recognition and look forward to welcoming you back soon for another exceptional visit Kind Regards, Ken Musili General Manager
Dear Laura, Thank you for choosing Mercure Nairobi Upper Hill and for such generous feedback. We are truly honored to hear that our team’s service made a significant impact on your stay. Ensuring that every guest receives warm, attentive h… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewBreakfast was excellent! Would have been nice if pancakes or waffles were available at the buffet. Really enjoyed the omlette station and juice selection. The room was very comfortable and spacious, with an amazing mattress. The entire staff were all very professional and courteous!
I was unable to get the name of the honey syrup used in the buffet at the hotel next door.
Dear Reginald, Thank you so much for taking the time to share your experience with us at Mercure Nairobi Upper Hill. We are delighted to hear that you enjoyed the excellent breakfast, especially the omelette station and juice selection and that your room comfort and mattress quality made your stay even more relaxing. Your kind words about our team’s professionalism and courtesy mean a great deal to us we will be sure to pass along your compliments. We truly appreciate your suggestion regarding pancakes or waffles at the buffet. Guest feedback plays a vital role in enhancing our offerings, and w cee will certainly consider this for future improvements. Regarding the honey syrup at the neighboring hotel, we are happy to help connect you if you’d like us to follow up further. Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay. Kind Regards, Ken Musili General Manager
Dear Reginald, Thank you so much for taking the time to share your experience with us at Mercure Nairobi Upper Hill. We are delighted to hear that you enjoyed the excellent breakfast, especially the omelette station and juice selection and… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewrequest to reception desk for pre booking of taxi, not taken care, resulting to late arrival to the business appointment
Dear Naoya, Thank you for your response and for sharing your experience so openly on your recent Mercure Nairobi Upper Hill. We deeply regret the inconvenience caused by the unfulfilled taxi pre-booking request. We fully understand how critical timely transportation is particularly for important business engagements. It’s unfortunate that this oversight impacted your schedule and for that we sincerely apologize. Your feedback has been communicated to the reception team and we are taking immediate steps to strengthen our internal communication and booking follow-through protocols. Ensuring our guests’ requests are honored reliably is a top priority, and your comments will help us do better. We truly appreciate your understanding and hope to provide a smoother more seamless experience on your next visit. Kind Regards, Ken Musili General Manager
Dear Naoya, Thank you for your response and for sharing your experience so openly on your recent Mercure Nairobi Upper Hill. We deeply regret the inconvenience caused by the unfulfilled taxi pre-booking request. We fully understand how cri… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewNice staff and the most important the room is clean
Breakfast need improvement and dinner they were too slow takes them 45 mins to prepare pasta
Dear Atif, Thank you for choosing Mercure Nairobi Upper Hill and for your feedback. We are glad to hear that you found our staff friendly and the rooms clean as we strive to maintain high standards in these areas. We appreciate your honest comments regarding breakfast and dinner service times. Please accept our apologies for the delay you experienced with your meal and know that we are working closely with our culinary team to improve service speed and overall dining experience. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay. Kind Regards, Ken Musili General Manager
Dear Atif, Thank you for choosing Mercure Nairobi Upper Hill and for your feedback. We are glad to hear that you found our staff friendly and the rooms clean as we strive to maintain high standards in these areas. We appreciate your honest… Show more
Reviewed: 15 May 2025 · Stayed in March 2025
Verified reviewfriendly staff. easy stay, comfy beds.
Dear Abraham, Thank you for choosing Mercure Nairobi Upper Hill. We are glad you enjoyed the friendly staff, comfy bed, and an easy, comfortable stay. We look forward to welcoming you back soon. Kind Regards, Ken Musili General Manager
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewThe closeness of the hotel to my meeting venue
Dear James, It was our pleasure to host you at Mercure Nairobi Upper Hill and we truly appreciate you choosing to stay with us. We look forward to welcoming you again for another comfortable and memorable experience. Kind Regards, Ken Musili General Manager
Dear James, It was our pleasure to host you at Mercure Nairobi Upper Hill and we truly appreciate you choosing to stay with us. We look forward to welcoming you again for another comfortable and memorable experience. Kind Regards, Ken M… Show more
Reviewed: 28 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewFriendly staff Spacious rooms Swimming pool access
Dear Patrick, Thank you for choosing to stay at Mercure Upper Hill Nairobi and sharing great review. We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Ken Musili General Manager
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewHaving previously used the Pullman, I was unsure if the Mercure would match up, but I am glad to say it did. The only problem is the lack of a Lobby, but you can use the one at the Pullman as they are connected. There is also a great co0working space incase you have a meeting or just want to work outside your room The only downside is that the entrance staff are less friendly than the other side.
Dear Craig Tanyanyiwa, Thank you for your thoughtful feedback! We’re so glad to hear that your experience at Mercure met your expectations and that you enjoyed the co-working space and the convenience of the connected Pullman lobby. We are sorry to hear about your experience with the entrance staff. We take service quality seriously and will work with our team to ensure a warm welcome for all of our guests moving forward. We appreciate your comments and hope to welcome you back soon for another great stay. Kind Regards, Ken Musili, General Manager.
Dear Craig Tanyanyiwa, Thank you for your thoughtful feedback! We’re so glad to hear that your experience at Mercure met your expectations and that you enjoyed the co-working space and the convenience of the connected Pullman lobby. We ar… Show more
Reviewed: 14 February 2025 · Stayed in February 2025
Verified review