Reviews of Decasa Hotel 3 stars
River Road, Nairobi CBD, 00400 Nairobi, Kenya
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast was great, staff were alright
Room service fee for just a drink was exhorbitant
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast is good and environment is okay as well as cleaned
WiFi connectivity should be paid more attention to.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe place its convenient and easily accessible near to the city
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewIt was great. The staff, prices and equipment was great.
No cable TV in my room, but it's a price thing.
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewRestaurant & packed bfast.
No elevator and we were placed on the 5th floor despite having lots of luggage and travelling with our 81-year-old aunt. The room was run down and very basic, with no hot water, though the host did allow us to shower in another room. Location is in a busy area.
Thank you for taking the time to share your experience. We sincerely regret the inconvenience caused by the lack of an elevator, especially given your aunt’s age and the amount of luggage you had. We also apologize for the issues with the room condition and hot water. While we’re glad our team was able to provide an alternative shower, we understand this was not ideal. Your feedback is very valuable and will help us improve both our facilities and guest experience. We truly appreciate your understanding and hope to have the opportunity to serve you better in the future. Thank you for your feedback! We’re glad you tried our restaurant and packed breakfast. We look forward to hosting you again soon. Regards Lucy
Thank you for taking the time to share your experience. We sincerely regret the inconvenience caused by the lack of an elevator, especially given your aunt’s age and the amount of luggage you had. We also apologize for the issues with the r… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewThe restaurant had good and affordable food & they arranged for a packed breakfast for us as we left early in the morning.
No elevator, and we were placed on the 5th floor despite having lots of luggage and travelling with our 81-year-old aunt. The room was run down and very basic, with no hot water, though they did allow us to shower in another room. Location is in a busy area.
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewNice hotel Good support Staff is good helpful Restaurant food good
Room Restaurant
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewNice people beautiful rooms
Thank you for appreciating our team and rooms! We’re delighted you had a pleasant stay and hope to welcome you back soon. Lucy
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGood
Breakfast
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe staff is very kind and friendly. For the price you pay, you get a good room.
The location where it is, is not so safe for solo female travelers. The breakfast was there traditional, I'm not used to having potatoes and chicken in the morning. But those are personal references.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewTruly kind and helpful team! I was genuinely impressed by how warm and helpful the team was. Everyone I interacted with was kind, respectful, and always willing to explain things clearly whenever I had questions. What stood out most to me was the level of care I received—not just basic hospitality, but thoughtful help that made my time in the area much easier and more comfortable. One staff member even went out of their way to accompany me to a location I needed to find, which I deeply appreciated. Thank you to the whole team!
I didn’t have a hot shower
Thank you so much for your thoughtful feedback! We’re truly glad to know that our team made your stay warm, comfortable, and memorable. It’s wonderful to hear that their kindness and care stood out to you, and we’ll be sure to share your appreciation with the whole team. We look forward to welcoming you again soon! We’re very sorry to hear about the issue with the hot shower. This is not the experience we want for our guests, and we’ll make sure it’s addressed immediately. We truly appreciate you bringing this to our attention and hope to serve you better next time. Regards, Lucy
Thank you so much for your thoughtful feedback! We’re truly glad to know that our team made your stay warm, comfortable, and memorable. It’s wonderful to hear that their kindness and care stood out to you, and we’ll be sure to share your ap… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewNothing!
Improve on your sockets they are not working I could not charge my phone, shower is extremely too hot and not in good condition.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewgood service for me