There was a very loud bar across the street keeping us from sleeping. It was unusually hot in Nairobi and the hotel doesn’t have A/C or a fan in the room.

It was not expensive and close to our bus station leaving early the next morning. And they had some breakfast ready for us at 5:00 am per our request

Stayed in March 2025

Clean and quiet rooms. Good staff and good location. Value for money

Stayed in October 2024

the staff seemed to be surprised that we had a booking made and the check-in took a very long time

the location, downtown Nairobi

Stayed in February 2024

Noisy!! Neighbourhood is quite “rough”

Clean room, helpful stuff

Stayed in August 2023

There is not a safe in the room for items such as your passport. Good luck securing your valuables. As for the location, this is River Road, Nairobi. Don't expect a welcoming environment outside the hotel. Don't walk around the hotel with any valuables or even your cell phone readily accessible. Secure your possessions.

The staff is exceptionally friendly. The place is secure once you are on the inside.

Stayed in August 2023

The noise during the night... Party until 4 am. Not possible to sleep.

The room was okay, everything that you need.

Stayed in February 2023

Very loud music for the whole night, and we could not sleep.

The staff was friendly. The hotel is just next to the bus station. The room was clean.

Stayed in February 2023

Moskito nets missing

Spacious, clean and well maintained rooms

Stayed in January 2023

The Location

Very Clean

Stayed in January 2023

Absolutely not children friendly location and perhaps Booking.Com should refrain from sharing this kind of properties without due diligence .

Stayed in July 2025

The room was paid but not available the reception was not helpful at all. Shower was not working properly I won't ever stay here again

Stayed in February 2025

Bathroom

Stayed in December 2024

Everything else ranging from food, location, the shower only had cold water in winter’s

The receptionist was friendly

Stayed in June 2024

The property was in a really loud neighbourhood, also really wasn’t clean at all, the bathroom shared toilet and shower with no courtain so the water, which was cold, went all over the place. Would not recommend staying.

They provide 24/7 check in.

Stayed in June 2024

We had a room with balcony booked. The room had one window and that was to the hall. That was a bit disappointing surprise. The hotel could need renovation in all.

Staff was outstanding and made us feel very welcome and safe. Thanks for that!

Stayed in February 2024

Very norise since till 3:00 am can’t sleep .

Northing

Stayed in February 2024

The check in process was over an hour. The booking.com is not well integrated in this country's hotel network. The room was awful and hot. The sound isolation of the hotel was very bad. You could hear everything what was happening on different floors.

Bed was okayand the pillow was hard and stiff too.

Stayed in February 2024

The check out time is different from what is on booking.com The phone network at the property not good

The rooms were clean Good security

Stayed in August 2023

Shower would only intermittently work and only intermittently gave hot water. Poor lighting. Breakfast was included but not good quality. Very slow WiFi that cut out regularly.

The room was clean. It was close to the MASH bus stop.

Stayed in July 2023

The windows open onto a corridor in which the light is on all night, so the room is very light to sleep (there are curtains, but they don’t help). Terrible soundproofing, when someone in the corridor speaks, you can hear every word, and there is a club opposite where loud music plays at night, it is impossible to fall asleep.

It was clean, friendly staff, comfortable bed. The hotel provides shower gel, soap, body cream, as well as a towel and slippers.

Stayed in July 2023

I didn't like the reception to keep my rooms key

The customer care and the cleaness

Stayed in June 2023

On Sunday morning a large flat-screen TV located in the breakfast room was blasting an extremely loud religious program, competing with all the obnoxious loud music from the street outside. The cacophony of sound from both inside the hotel and outside iinvaded my bedroom even long before I went downstairs for breakfast, While I don't object to people practicing their Christian religion, I do not believe a hotel guest should be force-fed either religion or music, especially not so early on a Sunday morning. But maybe this is a cultural thing, so I guess visitors should be tolerant.

This hotel accommodated me when another nearby hotel (where I had a confirmed reservation) turned out to be full. Delfirm was a breath of fresh air -- clean, spacious, centrally located, good WiFi, and a restaurant -- a haven in a part of downtown which tends to be extremely congested and chaotic. The staff was personable and friendly. The Operations Manager, Sammy, was especially helpful to me, opening up the hotel rooftop to me when I learned to my dismay that the city of Nairobi now does not permit smoking anywhere on the streets except in 'smoking zones', which, not being designated, are anybody's guess where they are located. The one such zone that was pointed out to be me by locals was a small patch of dirt strewn by construction rubble and without any seating, clearly meant only for those who want a quick puff on a cigarette. (I have never smoked cigerettes, but do enjoy a cigar on extended walks, or smoking a pipe while seated in a quiet spot away from other people, both of which proved impossible in downtown Nairobi.)

Stayed in June 2023

The wifi was missing in action. They did not have an alternative and so I had to purchase my own bundles.

The staff were amazing, the restaurant is great with delicious meals. The breakfast is excellent and their service is quick.

Stayed in June 2023

Location was bad AC service was not there

The hotel was not upto mark, it is not meant for family stay. The location is very bad. No public transport was willing to go there. No AC facility was there.

Stayed in May 2023