Reviews of Dovenest Lodge
North Kinangop Road Dovenest Lodge, Naivasha, Kenya
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewWe were given water only on the reporting date. soap was not replaced, same to tissue, and these are daily charges.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewSilence
Price not worth it
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt was a scam booking online
Don't cheat on customers
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe location and the view
Everything, 1. The bedding, mattress and sheets are very old plus the two conjoined beds 2. Breakfast cold,takes time to be prepared no self service,no value for the money
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewGood reception
N/A
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewVery calm and quiet, perfect for a getaway
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewAmple parking space
I didn't like the rooms and the beddings. Also the hotel is located so far from the main town.
We sincerely apologize for the inconvenience you experienced. Your feedback is very important to us, and we’re already working on resolving the issue. Thank you for bringing it to our attention , we value your support and hope to serve you better next time.
We sincerely apologize for the inconvenience you experienced. Your feedback is very important to us, and we’re already working on resolving the issue. Thank you for bringing it to our attention , we value your support and hope to serve you … Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in February 2025
Verified reviewClean property with enthusiastic staff Excellent breakfast
Thankyou. We were happy to have you.
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewThe staff was super friendly and very helpful. The food and outdoor facilities was perfect
The room, particularly the bed and bedding, did not meet expectations at all. The floors were cold, with no rug provided. The TV was small and not a smart TV. The bedsheets were too small to cover the entire bed, and I often woke up on a bare mattress. I was given a double bed, which was essentially two separate beds with two different mattresses pushed together. The beds would shift apart during the night, requiring me to push them back together. The mattresses also need replacement.
We sincerely apologize for the inconvenience you experienced. Your feedback is very important to us, and we’re already working on resolving the issue. Thank you for bringing it to our attention , we value your support and hope to serve you better next time.
We sincerely apologize for the inconvenience you experienced. Your feedback is very important to us, and we’re already working on resolving the issue. Thank you for bringing it to our attention , we value your support and hope to serve you … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe scenery was very nice
The Lights kept going on and off regularly. The TV was not working and there were no seats in the rooms or a table. No soap dish in the shower. Some windows were not shutting properly.
We sincerely apologize for the inconvenience you experienced. Your feedback is very important to us, and we’re already working on resolving the issue. Thank you for bringing it to our attention , we value your support and hope to serve you better next time.
We sincerely apologize for the inconvenience you experienced. Your feedback is very important to us, and we’re already working on resolving the issue. Thank you for bringing it to our attention , we value your support and hope to serve you … Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewNothing
Poor customer service I had booked online only to be told they had no electricity.
We sincerely apologize for the inconvenience you experienced. Your feedback is very important to us, and we’re already working on resolving the issue. Thank you for bringing it to our attention , we value your support and hope to serve you better next time.
We sincerely apologize for the inconvenience you experienced. Your feedback is very important to us, and we’re already working on resolving the issue. Thank you for bringing it to our attention , we value your support and hope to serve you … Show more
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewThe traditional things and make
The room was dirty and had a used dustbin in the sheets were used and never changed
Dear Benkim, Thank you for your feedback. We sincerely apologize for the oversight and appreciate you bringing it to our attention. Cleanliness is very important to us, and we have taken immediate steps to ensure this doesn’t happen again. We’re also glad to hear that you enjoyed our traditional touches! It’s wonderful to know that they added to your experience. We truly appreciate your visit and hope to welcome you again soon. Regards, Mary Mugi, Dove Nest Lodge.
Dear Benkim, Thank you for your feedback. We sincerely apologize for the oversight and appreciate you bringing it to our attention. Cleanliness is very important to us, and we have taken immediate steps to ensure this doesn’t happen again. … Show more
Reviewed: 2 February 2025 · Stayed in December 2024
Verified reviewThe location
Staff were not so helpful, the uncomfortable mattresses and beds, and the toilets were not clean when we checked in. The food was also not tasty
Dear Dorothy, Thank you for your feedback. We’re sorry to hear that our service, food, and bed comfort did not meet your expectations. We appreciate your input and will work on improvements. On a positive note, we’re glad you liked our location! We value your visit and hope to provide a better experience in the future. Best regards, Mary Mugi, Dove Nest Lodge.
Dear Dorothy, Thank you for your feedback. We’re sorry to hear that our service, food, and bed comfort did not meet your expectations. We appreciate your input and will work on improvements. On a positive note, we’re glad you liked our loca… Show more
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewService was excellent and attentive, without exception.
It was pretty empty of guests
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in December 2024
Verified reviewNice resort to relax we stayed for 4 nights and staff very helpful
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewFriendly service
Swimming pool was very cold ❄️🥶