Reviews of Eka Hotel Nairobi 4 stars
Mombasa Road, 00506 Nairobi, Kenya

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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewSpacious,comfortable room. Good wifi. Friendly staff. Restaurant was good as well as coffee bar in lobby. Acceptable distance from airport.
room coffee was nescafe. Exercise room had two bikes, a treadmill and hand weights. Pilates ball, mats would be nice.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewConvenient location security checks at entrance
Nothing
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewAlways friendly and clean We always stay at Eka we are in Nairobi
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat location and great value for money.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewStaff in restaurant were nice and so was food.
Building work meant we couldn’t use our room, or the outside area or pool all day from 09::00. No compensation. Work is not going to finish until Oct 2025. Avoid!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewStaff, restaurants, cleanliness, convenience
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewEverything was perfect and the service and help from the staff, especially from the night manager, was outstanding
Nothing that I can remember
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewThe staff was very friendly and helpful
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewAvailability
Dark, food overpriced
Reviewed: 8 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe staff!!
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewShort drive from the airport. Attentive and friendly staff, spacious and comfortable room with excellent hotel facilities. We would definitely return!
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We are delighted to hear that we met your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on product and service offering. We look forward to another opportunity to welcome you back, hopefully soon. Kind regards, Eka Hotel Nairobi
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We are delighted to hear that we met your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation Friendly staff
No bidet in the bathroom Expensive breakfast buffet
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We are delighted to hear that we met your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on product and service offering. We look forward to another opportunity to welcome you back, hopefully soon. Kind regards, Eka Hotel Nairobi
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We are delighted to hear that we met your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewOur safari guide recommended EKA to us as we wanted to do a game drive at Nairobi NP before going to the airport. Friendly staffs. Decent room. Breakfast with a lot of choices. They also allowed our guide to have a full breakfast there
Nothing.
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We are delighted to hear that we met your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on product and service offering. We look forward to another opportunity to welcome you back, hopefully soon. Kind regards, Eka Hotel Nairobi
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We are delighted to hear that we met your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewBREAKFAST OK
THE STAFF UNSKILLED TO MANAGE THE PAYMENT FOR THE ROOM AND REFUSING TO OFFER FREE INTERNET FOR VIRTUAL PAYMENT, REDUCING TO ZERO INTERCARD CURRENCY CONVERSION OPERATION
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We regret to hear that we did not meet your meet your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on product and service offering. We look forward to another opportunity to welcome you back, hopefully soon. Kind regards, Eka Hotel Nairobi
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We regret to hear that we did not meet your meet your expectations during your stay. We highly value your feedback, as it motivates us and helps us… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewGood hotel near the airport
View on a wall
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We are delighted to hear that we met your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on product and service offering. We look forward to another opportunity to welcome you back, hopefully soon. Kind regards, Eka Hotel Nairobi
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We are delighted to hear that we met your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on … Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified review- very good food - beautiful and clean rooms and property in general - great location - friendly staff - amazing and unforgettable city tour with Charles (fee of $100 per car and completely worthy)
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We are delighted to hear that we met your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on product and service offering. We look forward to another opportunity to welcome you back, hopefully soon. Kind regards, Eka Hotel Nairobi
Dear Valued Guest, Thank you for taking your precious time to share this feedback with us. We are delighted to hear that we met your expectations during your stay. We highly value your feedback, as it motivates us and helps us improve on … Show more