Reviews of Glee Nairobi, a Preferred LVX Hotel 5 stars
Glee Nairobi, 27384 Nairobi, Kenya
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewWe loved it, from the spa, to the food, staff was highly friendly.
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewstaff was excellent at checking in. Had a problem with the time to check in but they were courteous and resolved the issue. even upgraded the room. when returning to Nairobi I will definitely be staying at Glee. From the restaurants and club everything there was amazing.
did not have enough time to experience everything the hotel had to offer. I will make sure to stay longer to experience the whole resort.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewExcellent and pleasant staff especially Maureen and Juliette at the spa as well as David the concierge. The New york steak at the Hide restaurant was spot on! Could not be better.
Dear Veronicah, Thank you for sharing such wonderful feedback. It is so heartwarming to hear that our team members Maureen, Juliette and David made you feel pampered. Our chefs will be delighted to know that you enjoyed the steak at Hide restaurant. We look forward to hosting you for another amazing experience. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear Veronicah, Thank you for sharing such wonderful feedback. It is so heartwarming to hear that our team members Maureen, Juliette and David made you feel pampered. Our chefs will be delighted to know that you enjoyed the steak at Hide r… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewA beautiful hotel and grounds. Staff very friendly.
Nothing.
Dear James, Thank you for your kind feedback. We are delighted to know that you enjoyed the beauty of the hotel and grounds, and that our team’s friendliness made your visit even more memorable. We look forward to welcoming you back soon for more delightful experiences. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear James, Thank you for your kind feedback. We are delighted to know that you enjoyed the beauty of the hotel and grounds, and that our team’s friendliness made your visit even more memorable. We look forward to welcoming you back soon … Show more
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewthe gardens
location was a bit away from central nairobi with traffic
Dear Mick, Thank you for sharing your impressions of your recent stay with us. We are delighted that you enjoyed the serenity of our gardens, which we take great pride in maintaining as a true retreat for our guests. We do understand that the distance from the city center can sometimes be affected by Nairobi’s traffic, and we appreciate your patience with this. We however hope the team's heart warming service compensated on this,. It was a pleasure to host you, and we look forward to welcoming you back for another relaxing stay. Best regards4, Anne Mwangi, Assistant Front Office Manager.
Dear Mick, Thank you for sharing your impressions of your recent stay with us. We are delighted that you enjoyed the serenity of our gardens, which we take great pride in maintaining as a true retreat for our guests. We do understand that… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewHalal food in restaurant
Dear Fariza, Thank you for sharing your feedback with us. We are delighted to know that our halal offerings contributed greatly to your dining experience. Ensuring that our cuisine is inclusive and respectful of our guests’ preferences is something we take great pride in. We look forward to welcoming you back for another memorable meal. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear Fariza, Thank you for sharing your feedback with us. We are delighted to know that our halal offerings contributed greatly to your dining experience. Ensuring that our cuisine is inclusive and respectful of our guests’ preferences is… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAll the restaurants were very good. The food was delicious and service was great!
Dear Allen, Thank you for your kind words. We are delighted to know you enjoyed the dining experiences and the service during your stay with us. Your appreciation will be shared with our culinary and service teams, as it is such a wonderful encouragement for them. We look forward to welcoming you back soon for another memorable experience. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear Allen, Thank you for your kind words. We are delighted to know you enjoyed the dining experiences and the service during your stay with us. Your appreciation will be shared with our culinary and service teams, as it is such a wonderf… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe entire staff was welcoming, friendly, and exceptionally professional. It felt like home
Not that I didn't like the food, but a bit of nyama choma as part of their food would have been great (lol)
Dear Walter, Thank you for your wonderful feedback. It is heartwarming to know that our team made you feel so welcome and at home. This is exactly the atmosphere we strive to create for our guests. We have also taken note of your suggestion and preferences about nyama choma, it is always a pleasure to hear what would make the experience even better. I will be sure to share this with our culinary team. We look forward to welcoming you back soon for another memorable stay. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear Walter, Thank you for your wonderful feedback. It is heartwarming to know that our team made you feel so welcome and at home. This is exactly the atmosphere we strive to create for our guests. We have also taken note of your suggesti… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewEverything one would wish in a hotel. Beautiful architectural design,the rooms are beautifully designed
Everything from the staff to the food
Dear Daniel, Thank you for your wonderful feedback. We are delighted to know that both our design and hospitality created such a wonderful experience for you, and that you enjoyed the warmth of our team as well as the dining experience. We look forward to welcoming you back soon for another delightful stay in the future. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear Daniel, Thank you for your wonderful feedback. We are delighted to know that both our design and hospitality created such a wonderful experience for you, and that you enjoyed the warmth of our team as well as the dining experience. We… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEXCELLENT breakfast Great gym Everything is new Overall, it’s a great hotel and good value for money
The surroundings are a bit rough, so you need a taxi to leave the hotel and take you to the city. But that was OK for us.
Dear Erlantz, Thank you for sharing your experience with us. We are delighted you enjoyed the breakfast, gym, and the comfort of our new facilities. Your note on the surroundings is well taken, and we are glad our transport services made it convenient for you. We look forward to welcoming you back for another great stay. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear Erlantz, Thank you for sharing your experience with us. We are delighted you enjoyed the breakfast, gym, and the comfort of our new facilities. Your note on the surroundings is well taken, and we are glad our transport services made i… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewFrom the moment i stepped out of the car i was treated with great hospitality than i could imagine. Right from security check all the way to check in and to the room. All I had to do was breathe, walk and enjoy the views as everything was taken care of by personnel.
Dear Jonathan, We sincerely thank you for sharing such wonderful feedback. It is such a delight to know that you felt so well taken care of throughout your stay. Creating a seamless and relaxing experience for our guests is at the heart of what we do at Glee Nairobi. It brings us great joy to know this was reflected in your visit. We very much look forward to welcoming you back and ensuring your next stay is every bit as memorable, and even more special. Best regards, Anne Mwangi, Assistant Front Office Manager/ RG
Dear Jonathan, We sincerely thank you for sharing such wonderful feedback. It is such a delight to know that you felt so well taken care of throughout your stay. Creating a seamless and relaxing experience for our guests is at the heart o… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewFlashy, glam looking foyer, rooms had a good size, bed was comfortable. The reception staff are excellent ..they gave us a lovely room with a bigger balcony. The butler service staff are very friendly and absolutely a pleasure to be around.
The pool area is very slippery, they have not used the correct rough tiles for pool areas. Sadly, someone fell while we watched from our room! The steak house orders took over 50 mins to get to our table yet the restaurant was less than half full... apparently take-out orders were the priority. The aged steak was also tough.
Dear Stella, Thank you for sharing such a balanced account of your stay. It is great to know you enjoyed the comfort of your room, the warm welcome from our reception team, and not to mention the friendliness of our butler service team. We also appreciate your candid feedback regarding the pool area and dining experience, this helps us identify where improvements are needed. Your observations have been shared with the relevant teams for immediate attention, and we hope to offer you a smoother, even more enjoyable stay next time. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear Stella, Thank you for sharing such a balanced account of your stay. It is great to know you enjoyed the comfort of your room, the warm welcome from our reception team, and not to mention the friendliness of our butler service team. We… Show more
Reviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe facility itself was very nice I loved the rooms and the environment. Very modern. The staff were very friendly. The receptionists in particular.
Nothing!!
Dear Rachel, Thank you for your wonderful review. We are delighted to know your stay was nothing short of pleasant and that you enjoyed both the comfort of our spaces and the warmth of our team. Your satisfaction is the best compliment we could hope for, and we look forward to your next visit. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear Rachel, Thank you for your wonderful review. We are delighted to know your stay was nothing short of pleasant and that you enjoyed both the comfort of our spaces and the warmth of our team. Your satisfaction is the best compliment we … Show more
Reviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewExcellent facilities - heated swimming pool, forest walkway, gym etc. Friendly and professional staff. Big breakfast buffet. Definitely value for money. Great rainforest shower.
The mattress could have been a bit softer, but not a big deal. Location is a little isolated.
Dear Azhar, Thank you for taking the time to share your thoughts with us. We are delighted you enjoyed the variety of facilities and the warm hospitality from our team. Your feedback on the mattress comfort and location is valuable, and we will keep it in mind as we continue enhancing the guest experience. We look forward to hosting you again soon. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear Azhar, Thank you for taking the time to share your thoughts with us. We are delighted you enjoyed the variety of facilities and the warm hospitality from our team. Your feedback on the mattress comfort and location is valuable, and we… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewAll the staff were very pleasant and helpful
The room had a bit of a musty smell
Dear Maureen, Thank you for sharing your experience with us. I am glad to hear our team made you feel welcome and supported, and I am truly sorry about the room. We will be looking into this immediately to ensure it is addressed so your next stay is nothing short of fresh and comfortable. Best regards, Anne Mwangi, Assistant Front Office Manager.
Dear Maureen, Thank you for sharing your experience with us. I am glad to hear our team made you feel welcome and supported, and I am truly sorry about the room. We will be looking into this immediately to ensure it is addressed so your ne… Show more