Reviews of Hays Suites Hotel 2 stars
Wood Avenue, 00100 Nairobi, Kenya
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGood location. Big room at a good rate
All good
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWonderful staff especially a young lady called Cynthia.
It was a great experience
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewComfort and spacious
No hot water
Dear Valued guest, We apologize for the inconvenience caused. To enjoy a hot shower, you'll need to switch on the socket near the shower area to activate the heater. We appreciate your feedback , to ensure a seamless experience for our guest our Reception and customer service is 24/7. We will be happy to Host you again. Regards, Hays Suites Hotel
Dear Valued guest, We apologize for the inconvenience caused. To enjoy a hot shower, you'll need to switch on the socket near the shower area to activate the heater. We appreciate your feedback , to ensure a seamless experience for our… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewThe location and price were good. The rooms are large and clean, the bed is comfortable. The communication before hand was good.
At check in I asked for a late check out. I was told this was OK but the next day I got a phone call asking if I wanted to extend my stay so the information hadn't been shared. The wifi password was too short to work on any of my devices I went to the restaurant and ordered soup. It had clearly been heated up in the microwave and was too hot to eat, meanwhile the rest of my food which was delivered at the same time was luke warm.
Reviewed: 28 June 2025 · Stayed in May 2025
Verified reviewGood location
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewHasan was very helpful as well as the breakfast chefs, cleaners and brilliant porters. Amazing staff. Delicious breakfast cooked to order and preferences respected too. Help was quickly given with luggage. Good WiFi. Comfortable and clean room Mashallah.
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in April 2025
Verified reviewReviewed: 7 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewPlease add organic stuff like arrow roots and sweet potatoes or boiled healthy stuff,
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThe hotel is good. Comfortable and clean. Staff are polite. Food is good.
The only problem is that the hotel is very noisy. There was construction upstairs until almost 10pm. It started again downstairs at 7am and there was a lot of noise from people in common areas.
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewRooms are very large and cleaned, the Staff are very cooperative. There is a restaurant and more around.
Nothing.
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewCleanest and good customer services,quick response when u call for any thing
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewGood staff, helpful and flexible
Location is where I needed to be, but it is noisy and busy.
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 28 February 2025 · Stayed in January 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 27 January 2025 · Stayed in December 2024
Verified reviewBreakfast was okay