Reviews of Hemingways Nairobi 5 stars
Mbagathi Ridge, 00502 Nairobi, Kenya
Loading
Guests also reviewed these properties:
Daytona Beach, United States
Schladming, Austria
Frankston, Australia
Saint Petersburg, Russia
Funchal, Portugal
Mumbai, India
Monsanto, Portugal
New York, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewFantastic staff Lovely rooms Excellent food Very pleasant surroundings
Nothing
Dear Mark, Thank you for your positive feedback. We appreciate your patronage and business support and look forward to your return visit. Warm Regards JILL FAYAMA
Reviewed: 17 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewDear Ziad, Thank you for your positive feedback following your recent stay with us. It was indeed a pleasure hosting you and making your anniversary a memorable experience. We are looking forward to your return visit. Kind regards, Sheila
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewExceptional as always. My favorite hotel in Nairobi.
Dear Benedetta, Thank you for your positive feedback and choosing Hemingways as your preferred hotel in Nairobi. We value your patronage. Kind regards, Sheila.
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewLarge comfortable room. Lovely garden. Relaxed pool area.
Decor uninspiring. We were expecting something a bit less international.
Dear Fiona, Thank you for your valuable feedback on the room, garden and pool. We have taken note on the decor, and we will look into it. Kind regards, Sheila
Reviewed: 2 August 2024 · Stayed in July 2024
Verified reviewGorgeous place with stunning architecture and interior design with attention to detail. Excellent hospitality, everyone is kind and thoughtful. There’s this certain kind of tranquility felt from the moment you step in. We had an amazing time!
Absolutely nothing negative to say!
Dear Sandra, Thank you for your recent visit and we value and appreciate your positive feedback on our excellent hospitality and the amazing time you had. We look forward to your return visit. Kind regards, Sheila.
Reviewed: 2 August 2024 · Stayed in June 2024
Verified reviewReviewed: 2 August 2024 · Stayed in June 2024
Verified reviewReviewed: 2 August 2024 · Stayed in June 2024
Verified reviewReviewed: 20 June 2024 · Stayed in June 2024
Verified reviewReviewed: 22 April 2024 · Stayed in March 2024
Verified reviewDear Kathy, We are pleased to read you had a wonderful stay and thank you for your positive feedback. Looking forward to your return visit. Kind regards, Sheila
Reviewed: 18 March 2024 · Stayed in March 2024
Verified reviewVery good breakfast with plenty of options
Dear Matt, Thank you for your recent visit and valued feedback. Kind regards, Sheila
Reviewed: 14 March 2024 · Stayed in March 2024
Verified reviewElegant, every room is a large suite, beautiful views out to trees & Ngong hills. Prolific birdlife. Provision of amenities excellent…. Lots of bottled water, lovely bath products, V good spa Good business/meeting facilities
Pool is relatively small. It wasn’t busy when we were there but in high season I think it would be crowded…
Dear Sue, Thank you for your positive feedback. We appreciate and value your recent visit. Kind regards, Sheila.
Reviewed: 3 November 2023 · Stayed in October 2023
Verified reviewVery good Spa and outdoor pool. Beautiful gardens.
The room wasn’t ready when we arrived due to ‘technical’ problems, and having had lunch, we were then told that the room had been changed to Room 15. We needed to sleep but the room looked almost directly onto the terrace where people were still enjoying Sunday Brunch and consequently very noisy. The noise continued until sundown.
Dear Pierre, Thankyou for taking time to share feedback following your recent stay with us. We have noted with concern the noise from the Sunday brunch that caused you inconveniences. Kind regards, Sheila.
Reviewed: 23 October 2023 · Stayed in October 2023
Verified reviewEverything was perfect! The view and gardens are wonderful and the rooms are delightful. Cant wait to return!
nothing,
Dear METravel, Thankyou for your feedback following your recent stay with us. We value your patronage and looking forward to welcoming you soon. Kind regards, Sheila.
Reviewed: 16 October 2023 · Stayed in October 2023
Verified reviewbeautiful colonial house
nothing
Dear Ingrid, Thank you for your valued feedback. We appreciated your patronage and looking forward to your return visit. Kind Regards, Sheila.
Reviewed: 7 October 2023 · Stayed in October 2023
Verified reviewSuch an amazing hotel. Staff were more than accommodating with anything we required, the food was spectacular and our room was huge. Not sure why it only has 3 stars as this is definitely a 5 star hotel. I would recommend anyone staying in Nairobi to try this place at least once, they will not regret it. We had a night flight so they let us have a late check out and we’re allowed to use the spa facilities to shower and change before our flight.
Dear Dayne, We appreciate your positive feedback and that we are one of the best amazing hotels you have visited. We pride in our staff for being accommodating to your needs, the food as well as the room which met your expectations. We look forward to your return visit. kind regards, Sheila.
Dear Dayne, We appreciate your positive feedback and that we are one of the best amazing hotels you have visited. We pride in our staff for being accommodating to your needs, the food as well as the room which met your expectations. We look… Show more
Reviewed: 20 September 2023 · Stayed in August 2023
Verified reviewReviewed: 9 August 2023 · Stayed in August 2023
Verified reviewReviewed: 20 June 2023 · Stayed in June 2023
Verified reviewReviewed: 4 June 2023 · Stayed in May 2023
Verified reviewReviewed: 29 May 2023 · Stayed in May 2023
Verified review