Reviews of Jamia Central Hotel
Corner of Kimathi Street & Tubman Road Second Floor Jamia Mall, Nairobi CBD, 00101 Nairobi, Kenya
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewEverything
None
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery welcoming and friendly staff, always ready to help you out! Super central position, well connected to the main central areas (city market, Jamia mosque, Kenyatta conference centre)
A bit noisy but it’s normal due to the position
Thanks for your feedback. Karibu
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewFriendly staff
Thanks for your feedback. Karibu
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewGreat comprehensive breakfast. Wonderful location in the heart of the CBD close to everything.
To reach hotel wasn’t easy, signage was lacking and had to relie on directions from people. Greeted by very strong smell of smoke in the hallway on my way to the room. Facilities are also worn out and need some retouching.
Thanks for your feedback. We are planning a major refurbishment & we are also trying to relocate the smoking zone to another area away from the rooms
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewIt was a nice and clean place
Cleanliness and friendly staff
Thanks for your feedback. Karibu
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewA very good hotel at an affordable price in the city, with Universities within walking distance. They exchange currency also giving a good price so you don't need to run here and there. Located in the city surrounded with markets and the Saturday Masai Market is walking distance. The in house restaurant offers the best food at an affordable price. Wonderful chef, lovely staff and very secured for even female solo travelers.
Only thing is that you don't get complimentary breakfast if you book through booking.com. if you book it directly with the hotel, you get that. However the breakfast comes for 500KSH and around 300 KSH, if it is half breakfast.
Thanks Kalapi and your group for the wonderful patronage, hope to see you soon. Karibu
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewLocation- it’s at the safari pick up point. Staff- friendly, easy check in and check out. Spacious room, but lack natural light despite having a small balcony.
Location- not the best neighbourhood. Dated room. Bed- I do like hard beds, but this one was something else… Shower court aim should be replaced ASAP.
Thanks for your feed back. We will work on your recommendations. Karibu
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe workers were all very polite and willing to assist
I did not like the fact that the room had no air conditioning
Thanks for your feedback. Most nights in Nairobi are cool and we rarely use Ac. We will try and fix some rooms with Ac, hopefully by the time you will be back
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewclean room, very very kind staff.
Thank you so much for your feed back. Karibu!
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe staff at Jamia Central Hotel were very kind and helpful.
Thanks so much for your feedback. Karibu
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewBreakfast and adequate and room clean WIFI was ok as well.
wifi could have been better
Thanks for your feedback, we are trying to upgrade our WIFI and soon it will be the best
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewStaff at the Jamia Hotel are all very friendly and helpful. They were very accommodating when I had to check out earlier than I supposed to and they didn't overcharge me. The restaurant there has amazing and quite affordable food and the staff, likewise, are very friendly and nice. Location of the hotel is central at the heard of business district in Nairobi. Rooms are clean although a bit warm since there is no air-conditioning. All in all, it's definitely worth the price that you pay for.
There are no signs outside the Jamia shopping mal so upon arrival it might be a bit difficult to find the hotel. I had to ask one of the shop owners about the location and the guy wanted me money for just showing me where the hotel is (which is ofc not the hotel's fault but something to improve in terms of putting more signs outside).
# Many thanks for your feedback. The Nairobi County prohibit signages outside buildings in town but we are trying to work out on a solution. Sorry for the rudeness when you asked for direction, its an isolated incidence # We have already branded the glass door on the ground floor, you can easily see the signage as you drive along the mall. Karibu
# Many thanks for your feedback. The Nairobi County prohibit signages outside buildings in town but we are trying to work out on a solution. Sorry for the rudeness when you asked for direction, its an isolated incidence # We have already b… Show more
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewlocation was close to shops and it was in the city.
It was right next to the Mosque and it disturbed our sleep from early hours in the morning even just before bed time, it was so annoying I wish I knew this before I booked this place.
Thanks for your feedback and sorry about your experience. We have a whole wing away from the Mosque, next time kindly request a room away from the Mosque
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewI love everything about this place.The hygiene level is topnotch . The staff are very friendly and helpful.
No elevator
Thanks for your feedback. Karibu
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewIt was comfortable
Thanks for your feedback. Karibu
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewIn the center, good, safe area, grocery store, souvenir market, restaurant in the neighbourhood.
No lift in the building, the rooms are on the 2. level, but the security man helped me with the luggage
Thanks for your feedback. Karibu
Reviewed: 17 March 2025 · Stayed in February 2025
Verified reviewThe stuff were very nice and helps deal with any enquiries I had
It’s a bit difficult to find given that the location is inside the mall. Just ask anybody and they’ll help you when you’re first going there.
Thanks for your feedback. Karibu
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewLocation is very strategic. Feel safe to go around at night.
Thanks for your feedback. Karibu
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewIt’s hard to find something to like I don’t understand how the ratings are so high. I guess it was nice to have someone helping out to carry the luggage all the way up the stairs. The pillows were ok
Cockroaches, stained shower curtain, no effort in cleaning properly. Broken windows on balcony, not possible to smoke on the balcony. As a solo traveler and a woman I felt uncomfortable when the staff told my room number out loud for anyone to hear and I got some sleezy look from some guy sitting in the lobby.
Many thanks for your feedback, sorry that we did not meet your expectation as a traveler. Your concerns are very positive. We are doing a general departmental audit & the rooms, will address every bit you highlighted. We have always maintained a culture of being a lovely hotel to stay within the CBD. All our rooms including the balconies are non-smoking and have allocated a smoking area for the residents.
Many thanks for your feedback, sorry that we did not meet your expectation as a traveler. Your concerns are very positive. We are doing a general departmental audit & the rooms, will address every bit you highlighted. We have always mai… Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewthe room was literally infested with cockroaches. The staff is unhelpful, rude and unprofessional. Keep in mind that you will be woken up every day at 5:30 am by the prayers of the muezzin. Your room is just opposite Jamia mosque
You were refused to enter the room with a female companion who did not have any documentation and you shouted at the receptionist & threatened to give a very bad review. Please note that its a government policy to document any visitor staying in Kenyan hotels & this is also for your safety. The same was explained to you at the reception. Thank you
You were refused to enter the room with a female companion who did not have any documentation and you shouted at the receptionist & threatened to give a very bad review. Please note that its a government policy to document any visitor s… Show more