TV only had one channel and I had to ask a couple of times for a working remote Need clear markers for the hot and cold water in the shower. Very difficult to get a proper mix of hot and cold water Front desk staff need better communication among themselves. I would recommend a minutes book so when the shift ends and the new persons comes on shift they have an idea what important details were communicated by guests. There was no drinking glass in the room or even a coffee or tea maker A mini fridge and microwave would also be helpful

Location was excellent Food at the restaurant was excellent

Stayed in May 2025

The room was clean

Stayed in November 2024

The screens in the room aren't working properly

The receptionist good. Can make the screens working

Stayed in September 2024

Nothing

Nothing

Stayed in October 2023

Staff better trained as had to change room three times Room service poor and charge of kshs 200 each time Bathroom poor with no hot water

Nothing

Stayed in December 2023

We weren't given the room we paid for. The services we paid for the room wasn't met. The lady at the reception was very rude. It's not the first time l have come to the facility and she's always rude

The lady at the receptionist at night was very rude. She's light with some locks.

Stayed in December 2024

Frontdesk needs to use less confusing terms. When the lady says "we don't have any rooms" she means "we have rooms but they are not cleaned yet". When she says "there are people staying today" she means "there were people staying last night"...

Room is clean. Location is convenient. Bed is comfortable.

Stayed in October 2024

We checked in at 4 am and by 8am the staffs were already calling us to check out just after 4 hours of sleep yet the booking said we had like 24 hours… They came back again at 10 to knock and we had to leave

It’s quite

Stayed in October 2024

Breakfast has few options, it should have more variety as it was paid too

Breakfast is extremely poor

Stayed in October 2024

Nice hospitality and food

Stayed in September 2024

Wifi, ventilation and plumbing

Nothing the plumbing system is awful

Stayed in May 2024

The hotel charged me 400ksh above the booked price. Then said if I don't add the top up I can go elsewhere. They don't care. Very disappointing 😞.

Close to the area I wanted.

Stayed in May 2024

The rate changed alot, Almost double the budget offered during the online booking

Stayed in May 2024

Stairs

Restaurant and bar

Stayed in April 2024

The rooms are Great, but if it is raining, try to ask for the rooms that do not overhang the plastics sky light roof for the restaurant below, it can be noisy rain banging on the roof. Rooms were clean to a great standard. If I'm being fussy, maybe the walls could do with a wash and clean.

On arrival, I was amazed that the pictures on booking.com don't do the hotel justice..it was far better seeing the hotel in person. It was a good clean place and excellent value for money providing they don't put the prices up.The breakfast was awesome, the chef would cook you a fresh hot breakfast and nothing was too much trouble. The bar and restaurant was ace and the food in the evening was also great. Drinks were great value and a nice quiet place, not noisy, but so near Nairobi, like ten minutes drive and the airport is also close by if you use the super express way. Outside the hotel there are places to eat so nearby and everything that you needed. It took us 10 minutes to the City centre and Uber was virtually outside. The shower was too hot and slow flowing, but the maintenance guy was quick to resolve the issue. The security is excellent and they will even carry your luggage, order you a cab..Nothing was any trouble for them. Remember to tip them as.they earn very little. Verdict. I have stayed and visited Nairobi area for many year's. I'd say it's the best value to date, and is far better than any basic hotel I have ever stayed in for the money. Great clean hotel quiet hotel location,.safe, any issues staff would resolve. The price we paid was excellent and I hope they do not increase the prices as you eat there and you spend money. Great for any tourist alike. Food prices are excellent value for money. Great place to be for families, good size rooms, ie, double big beds, but so near the City centre and the Express Way to the airport. We will definitely be back.

Stayed in April 2024

Nothing

Unpleasant staff

Stayed in December 2023

The worst place to stay,I would advise everyone not to stay with them

Stayed in December 2023

No Aircon but it wasn't needed

The receptionist/kitchen staff, security were very accommodating and friendly. The food and the chef were so good. Best food I tasted in my Kenya trip, chicken sandwich and lamb chops. It was superb. Over all good.

Stayed in December 2023

——-

Very friendly people, breakfast included!

Stayed in December 2023

I think it was good nothing to dislike

Proximity to the starting point of the StanChart Nairobi marathon. The staff were gracious to allow late check out so I could refresh after the run.

Stayed in October 2023

Kindly renovate the washrooms,the tiles and toilets are filthy

The place is generally clean and quiet

Stayed in May 2025

the living room didn’t have a fan it was too hot there was no water and toiletries in the bathroom,

The location was easy to find and it was neat

Stayed in December 2023

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025