The area is noisy and crowded, not good for the ones who have trouble sleeping. Not even a trash bin in the room, bathroom below Kenya standard

You can't expect much for the money. And that's what you get. Basic old hotel, but clean bed, pretty helpful staff. Can arrange laundry, money exchange or food delivery

Stayed in August 2025

but very crowded with bus, matatu, seller. Also its quiete loud at night

The location is in the city centre, staff 24hr ready

Stayed in August 2025

Nothing

Warmth, clean beddings

Stayed in August 2025

So clean but a bedsheet shouldb

Stayed in July 2025

Light on the corridor disturbed me all the nights

The location, quietness and the reception staff. Room was cleaned daily

Stayed in July 2025

My only gripe was the surrounding environment. Being in the central business district, I expected it to be quie loud. It got noisy during peak hours, which was expected but still a negative. Not a dealbreaker, though on my overall stay.

The staff were incredibly friendly and approachable, assisting me every step of the way. Their excellent service made the stay enjoyable.

Stayed in July 2025

Integrity of the staff. They returned my forgotten charger.

Stayed in July 2025

There was no entertainment TV

The bed was amazing

Stayed in July 2025

The glass skylight above the door shines the corridor light straight into the room making it difficult to sleep. All they have to do is paint this black or put the corridor lights on a timer that switched off after a few minutes.

Location is right in the middle of a very busy hawkers, bus touts, pavement sellers etc. The street in front of the entrance is very noisy but thankfully, no night clubs with loud music appear not to be in the area. The fact that the entrance into the establishment is up a flight of stairs in which a security guard is posted is a good sign that they maintain security at the hotel. Got a room at the back of the hotel which was not as noisy as if it was facing the street. One can buy a cup of tea through the concierge who orders room service delivery from on of the nearby cafes. You are in walking distance of the CBD and the railway station. The hotel keeps contact with you before arrival with whatsapp messages which is very reassuring

Stayed in June 2025

Nothing

No breakfast

Stayed in June 2025

Almost all

Friendly place

Stayed in June 2025

I am one of the Genius levels 2 and in the information indicated if someone in level 2, it says free breakfast. I did not understand what the reason for me not afford breakfast.

Stayed in April 2025

The staff treatment .....the internet was lagging ....

The fact that is around the CBD

Stayed in August 2025

I didn't find the staff very helpful. Visibly intoxicated security guard who was so out of it, myself and two other guests almost had trouble accessing the hotel entrance

Value for money

Stayed in August 2025

The staff

The wifi only

Stayed in August 2025

All was ok

The location was very good for me easy to access

Stayed in August 2025

I had a deeply unsettling experience during my stay. On my first night, around 3 a.m., I was woken by loud knocks on my door. To my shock, two men then opened the door and entered, using a key — while I was inside sleeping. They claimed they had booked the room, but I had already checked in, had the key, and my belongings were inside. This was extremely frightening and made me feel unsafe, as it suggests that there are multiple keys in circulation and that anyone could potentially access an occupied room. Such an incident points to serious lapses in staff communication and room allocation procedures. I was left worried not only for my personal safety but also for the security of my belongings.

Closer to most places I wanted to visit .

Stayed in July 2025

It’s noisy, staff are not very organised, toilet is not very clean, things are broken/ not well maintained.

It’s in the heart of the City. Bed is very comfortable.

Stayed in August 2025

Fsulty taps, dirty room, birthroom and toilet with poor drsinage, faulty foor lock making it insecure. You must repaire and maintain your rooms. Your staff were excellent

proximity to cbd

Stayed in July 2025

1. The bathroom in the room were dirty 2. Internet in the room was erratic, you had to sit on their uncomfortable seats at their reception to access it 3. That wiring in the bathroom for the hot water heating is an electrocution disaster waiting to happen. 4. I had a fall while coming down the stairs because the person mopping the floor hadn't put a wet floor sign. 5. When I complained about this, all he did was chuckle. 6. That notice saying they are not liable for any injuries on their premises is null and void and I have the mind to sue.

1. The fact that it is near the CBD by way of a walking distance. 2. The fact that they have safekeeping for guests' luggage after checkout.

Stayed in July 2025

Ocean view windows would have been nice. But I don’t expect them to build an ocean behind the hotel. 😉

Extremely friendly and helpful staff which went the extra mile, answering all my questions and even walking me to a hairdresser. My room was clean, quiet and functional. I paid only 1000 KES per night, and for this price the former is not always the case.

Stayed in July 2025

Room a little dark need more illumination

Staff and location

Stayed in June 2025

It is slightly difficult to find and you may have a hard time getting there by car as it is very busy.

Great value, located right in the middle of downtown. The street is kind of like a bus station, so make sure you dont get a room right on the street or at the back (also gives onto the street). Guarded entrance.

Stayed in June 2025

Reception was good

Stayed in August 2025