Reviews of kapok city hotel 2 stars
Ground Floor Latema Road midview building, Nairobi CBD, Nairobi, Kenya
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Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewYou can't expect much for the money. And that's what you get. Basic old hotel, but clean bed, pretty helpful staff. Can arrange laundry, money exchange or food delivery
The area is noisy and crowded, not good for the ones who have trouble sleeping. Not even a trash bin in the room, bathroom below Kenya standard
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe fact that is around the CBD
The staff treatment .....the internet was lagging ....
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewadd hand towels please, The shower was cold 🥶 😩
Good customer service, at the reception 👏 👍 that day shift ladie was soo cool 😎
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewValue for money
I didn't find the staff very helpful. Visibly intoxicated security guard who was so out of it, myself and two other guests almost had trouble accessing the hotel entrance
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe wifi only
The staff
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location is in the city centre, staff 24hr ready
but very crowded with bus, matatu, seller. Also its quiete loud at night
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReception was good
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewCloser to most places I wanted to visit .
I had a deeply unsettling experience during my stay. On my first night, around 3 a.m., I was woken by loud knocks on my door. To my shock, two men then opened the door and entered, using a key — while I was inside sleeping. They claimed they had booked the room, but I had already checked in, had the key, and my belongings were inside. This was extremely frightening and made me feel unsafe, as it suggests that there are multiple keys in circulation and that anyone could potentially access an occupied room. Such an incident points to serious lapses in staff communication and room allocation procedures. I was left worried not only for my personal safety but also for the security of my belongings.
hello Ann, thank you for staying with us. we are very sorry about this experience. we shall have better communication from reception. we look forward to offering you a better stay next time.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewIt’s in the heart of the City. Bed is very comfortable.
It’s noisy, staff are not very organised, toilet is not very clean, things are broken/ not well maintained.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewWarmth, clean beddings
Nothing
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewproximity to cbd
Fsulty taps, dirty room, birthroom and toilet with poor drsinage, faulty foor lock making it insecure. You must repaire and maintain your rooms. Your staff were excellent
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified review