Reviews of Kozi Suites Nairobi Airport 4 stars
Chady Road Syokimau, 00100 Nairobi, Kenya
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewClean rooms.. nice wifi connectivity.. very helpful staff.
Nothing the saty was immaculate.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWe have a twing room booked but, we had to shere a bet.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI like the room we had the hot water was working great total peace comfort vert clean room great staff my stay was wonderful and I will book again
Everything was perfect this time I had no problems at all we loved the stay thank you
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewFriendly and helpful staff (special thanks to Lucy at reception). Family-friendly setup with rooms arranged together. Great food and service at the restaurant. Beautiful 9th-floor view. Convenient location (10 minutes to airport/train station). Reliable cab service from the airport.
No kitchenware in kitchenette. No milk for tea/coffee. More loungers needed for pool.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room was spacious, very clean, and comfortable. There was hot water and good water pressure in the shower. There were many outlets and nice lighting, and the staff members nice. It was very good for its price and great for a short stay before taking a flight from the airport. The property felt safe, and it was easy and secure to schedule an Uber or pickup to the airport even late at night.
The bathroom was very small (especially the faucet). There was no A/C, which wasn't a problem for me personally as the weather was cool, but I'd definitely take that into consideration when booking. There was some outside noise, but that's the norm for hotels in Kenya - I just wore earplugs to sleep.
Thank you so much for your kind and detailed review. We're delighted to hear that our hotel was the perfect fit for your stay and that you were able to rest well before your flight. It’s great to know you appreciated the spacious and clean room, comfortable bed, reliable hot water, and thoughtful amenities like lighting and outlets. We’re also glad the location and ease of airport transport made your travel smoother. We truly value your feedback about the bathroom size and the absence of air conditioning. While the cooler weather often makes A/C less essential, we understand preferences vary and will keep this in mind as we continue improving our guest experience. As for the outside noise, thank you for your understanding—earplugs are a smart travel companion! It was a pleasure hosting you, and we hope to welcome you back again soon. SN
Thank you so much for your kind and detailed review. We're delighted to hear that our hotel was the perfect fit for your stay and that you were able to rest well before your flight. It’s great to know you appreciated the spacious and cl… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation was close to airport but a km towards the stay was isolated.
Bathroom was too super small
Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient for airport access—it’s something many of our guests appreciate, especially for short stays or layovers. We’re sorry to hear that the surrounding area felt isolated and that the bathroom size didn’t meet your expectations. Your comments are important to us, and we’re continuously working to improve both the comfort and overall experience for our guests. S.N
Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient for airport access—it’s something many of our guests appreciate, especially for short stays or layovers. We’re sorry to hear that the… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable
Thank you for staying with us. We are glad that you enjoyed your stay. We hope to see you soon again S.N
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewProximity to the airport, restaurant upstairs, comfortable beds, wonderful staff
The walls were too thin and noisy corridor throughout the night (didn't get a wink of sleep, but that might also be because our room was right next to the elevator exit.)
Dear Pritika, Thank you for sharing your experience. We’re pleased to hear you enjoyed our convenient location, rooftop restaurant, comfortable beds, and wonderful staff. We’re very sorry that noise from the corridor and elevator disturbed your rest. Your feedback is important, and we’ll look into ways to improve sound insulation and room allocation for better comfort. We hope to have the opportunity to host you again under quieter conditions. Best regards, L.M
Dear Pritika, Thank you for sharing your experience. We’re pleased to hear you enjoyed our convenient location, rooftop restaurant, comfortable beds, and wonderful staff. We’re very sorry that noise from the corridor and elevator disturbed… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNice and cozy
Dear Mnqobi, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the friendly service, great food, and cozy rooms. We look forward to welcoming you back for another pleasant stay. Warm regards, L.M
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery close to the airport, extremely affordable, and great value for money. The place is spotlessly clean and the staff generally very kind. We stayed one night before flying early morning out of Nairobi. Highly recommended!
A slight gripe was that our airport shuttle was 10 mins late, seemingly because the driver was sleeping. Other than that, the water from the shower overflowing into the small bathroom could be improved. But generally, we were delighted with the choice, especially the price!
Dear David, Thank you for your kind and detailed feedback. We’re delighted you appreciated our convenient location, affordability, cleanliness, and the friendliness of our staff. We sincerely apologize for the delay with the shuttle and the bathroom water issue. We’ll address both with our team to improve reliability and comfort. We’re very happy to know that overall, you were pleased with your stay and found great value with us. We look forward to welcoming you back on your next visit. Best regards, L.M
Dear David, Thank you for your kind and detailed feedback. We’re delighted you appreciated our convenient location, affordability, cleanliness, and the friendliness of our staff. We sincerely apologize for the delay with the shuttle and the… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewPerfect spot for an early flight or late arrival. Terrific value.
Dear Jacob, Thank you for your kind feedback. We’re glad you found our location convenient for your travels and appreciated the value we offer. We look forward to welcoming you again. Best regards, L.M
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClose to the airport, perfect for a layover
Dear Mariana, Thank you for your feedback. We’re glad our convenient location made your layover comfortable. We look forward to welcoming you again soon! Warm regards, L.M
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewStaff were very friendly and hotel was close to the airport. Great value for price. Had a really tasty meal in the restaurant.
Quite a bit of noise at night, rooms were more run down than pictures looked, shower flooded bathroom. But it was good for the price!
Dear Kerri, Thank you for sharing your experience with us. We’re glad you appreciated our friendly staff, convenient location, great value, and tasty restaurant meals. We’re sorry to hear about the noise, the bathroom issue, and that the room didn’t fully meet your expectations. Your feedback is very valuable and will help us improve. We’re pleased you still found your stay good value for the price and hope to welcome you again for an even better experience. Best regards, L.M
Dear Kerri, Thank you for sharing your experience with us. We’re glad you appreciated our friendly staff, convenient location, great value, and tasty restaurant meals. We’re sorry to hear about the noise, the bathroom issue, and that the r… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWe stayed for a second time here on floor 5 and the room was lovely. We also paid for a room for a few hours before going to the hotel and the staff were very accommodating. Thank you!
Dear Tia, Thank you for choosing to stay with us again. We’re delighted you enjoyed your room on the 5th floor and that our team could accommodate your request for a few extra hours. We truly appreciate your kind words and look forward to welcoming you back soon. Warm regards, L.M
Dear Tia, Thank you for choosing to stay with us again. We’re delighted you enjoyed your room on the 5th floor and that our team could accommodate your request for a few extra hours. We truly appreciate your kind words and look forward to … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewConvenient
A male member of staff walked into my room with a key whilst i was sleeping. As a solo female traveller this was very concerning for me at put my safety at risk
Dear Julianah, Thank you for bringing this to our attention. We are deeply sorry for this incident and completely understand how concerning and unsettling it must have been, especially as a solo female traveller. Your safety and privacy are our highest priority, and we take this matter very seriously. Please be assured that we are urgently reviewing our procedures to ensure this does not happen again. We truly regret the distress caused and hope you will allow us the chance to restore your confidence in us. Warm regards, L.M
Dear Julianah, Thank you for bringing this to our attention. We are deeply sorry for this incident and completely understand how concerning and unsettling it must have been, especially as a solo female traveller. Your safety and privacy ar… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewA short ride away from the airport this hotel offers all you need for a stop over: shuttle service, clean rooms, 24h restaurant, super friendly staff, stable wifi, secure environment. The terrace on the 9th floor is amazing for chilling purposes. Be aware that it is located in the middle of a mixed industrial residential area and points of interest are far away.
Hot water only in the shower, but that ist okay for a stop over.
Dear Mema, Thank you for sharing such detailed feedback. We’re glad you enjoyed the convenience of our shuttle service, clean rooms, 24-hour restaurant, friendly staff, and the 9th-floor terrace. We also appreciate your note about the location and hot water, as this helps future guests know what to expect. We’re happy we could meet your needs for a comfortable stopover and look forward to hosting you again. Best regards, L.M
Dear Mema, Thank you for sharing such detailed feedback. We’re glad you enjoyed the convenience of our shuttle service, clean rooms, 24-hour restaurant, friendly staff, and the 9th-floor terrace. We also appreciate your note about the loca… Show more