Reviews of Kwetu Nairobi, Curio Collection By Hilton 5 stars
Peponi Road , 00100 Nairobi, Kenya
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe room was very comfortable and the staff were amazing! Nice retreat from the noice of the city. Very peaceful.
The hot breakfast menu could have been improved. It was tasty, but not the level I expected for the hotel. Also a pity the Spa was out of service.
Dear Kelly, Thank you for your kind words and for sharing your experience with us. We are delighted you enjoyed the comfort of our rooms, the peaceful setting, and the care from our amazing team. That truly makes us smile. We appreciate your feedback on the hot breakfast menu, and we are already working on enhancing the variety and presentation to meet the high expectations of our guests. Regarding the Spa, it is not out of service, but rather it is not yet open. We are excited to share that it will be launching soon! We look forward to welcoming you back for an even more memorable stay next time, with a full Spa experience to complete it. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Kelly, Thank you for your kind words and for sharing your experience with us. We are delighted you enjoyed the comfort of our rooms, the peaceful setting, and the care from our amazing team. That truly makes us smile. We appreciate y… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast, quality facilities and rooms, comfy bed
- lack of open spaces for lounging - the restaurant/pool area isn't exactly designed for this plus gets busy with diners/ guests eating - service is decent but slightly under what's expected for price range/5*
Dear Elsa, Thank you very much for taking the time to share your feedback with us following your recent stay. We are delighted to hear that you appreciated the quality of our property, the comfort of your bed, our breakfast offerings, and the overall facilities. At the same time, I truly value your constructive comments regarding open spaces for lounging and your impressions of the service. We sincerely regret that these aspects did not fully meet your expectations. Please be assured that your feedback has been shared with our team as we continuously work on enhancing the guest experience and ensuring value at every level. It was a pleasure to host you, and we hope to welcome you back again to provide an even more seamless and enjoyable stay. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Elsa, Thank you very much for taking the time to share your feedback with us following your recent stay. We are delighted to hear that you appreciated the quality of our property, the comfort of your bed, our breakfast offerings, and … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewCleanness was superb ,close location to Nairobi city , meals were ok
The fact that they had to tell me to pay for breakfast
Dear Nyombi, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed the superb cleanliness, convenient location, and that your meals were satisfactory. We are truly sorry, however, for the disappointment caused regarding breakfast charges. We understand how this may have felt unexpected, and we will work to ensure that such details are communicated more clearly moving forward. Your feedback is valuable and helps us improve the guest experience. We do hope to welcome you back and provide you with a smoother and more enjoyable stay next time. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Nyombi, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed the superb cleanliness, convenient location, and that your meals were satisfactory. We are truly sorry, however, for the disappointment … Show more
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewSuper clean and reserved environment! Great staffs and customer service too. I was offered two complementary drinks upon my arrival. Also, the rooms had a lot of junk food in it and also, they have really great and tasty meals. I was also taken to the forest reserve with the hotel’s conceirge service for free. Would definitely be going back!
It is too good to be true 😅
Dear Lee, What a joy to read your review! Thank you for rating us a perfect 10! We are so glad to know you felt right at home with us and enjoyed the little touches, from the welcome drinks to the forest reserve experience. It is wonderful that our team, the meals, and the overall atmosphere made such a lasting impression. Your kind words truly encourage us, and we can’t wait to welcome you back for another “too good to be true” stay! Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Lee, What a joy to read your review! Thank you for rating us a perfect 10! We are so glad to know you felt right at home with us and enjoyed the little touches, from the welcome drinks to the forest reserve experience. It is wonderfu… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLoved everything about Kwetu. The aesthetics, treatment, staff, accommodation and food. We celebrated my father’s 90th birthday and the staff went out of their way to accommodate us. I highly recommend, and will definitely be returning
Dear Guest, Thank you so much for sharing this wonderful feedback with us. We are truly honored that you chose Kwetu to celebrate such a special milestone, your father’s 90th birthday. Moments like these mean the world to us, and we are delighted to know that our team could make it memorable for you and your family. Your kind words about the aesthetics, service, and food warm our hearts, and we look forward to welcoming you back for more cherished occasions. With our very best wishes to you and your family, Kwetu Nairobi, Curio Collection by Hilton
Dear Guest, Thank you so much for sharing this wonderful feedback with us. We are truly honored that you chose Kwetu to celebrate such a special milestone, your father’s 90th birthday. Moments like these mean the world to us, and we are de… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe staff were professional, polite friendly and attentive. Any issues were quickly addressed. The room were well equipped and were of good size.
There was noise from other rooms. Our first room was above the restaurant and it was difficult to sleep due to the noise. This was raised with the duty manager and we were given another upgraded room. There was still some noise from adjoining rooms due to the sliding cupboard doors.
Dear Mankoo, Thank you for sharing such thoughtful feedback about your recent stay. We are happy to hear you found our team professional, polite, and attentive, and that you appreciated the comfort and size of our rooms. At the same time, I am very sorry for the noise disturbances you encountered. I am glad our duty manager could support with a room change, but I truly regret that this did not fully resolve the issue. Please know that we are reviewing this matter carefully, as restful sleep is such an important part of every stay. Your feedback helps us improve, and we would love the chance to welcome you back for a more peaceful experience. Warm regards Kwetu Nairobi, Curio Collection by Hilton
Dear Mankoo, Thank you for sharing such thoughtful feedback about your recent stay. We are happy to hear you found our team professional, polite, and attentive, and that you appreciated the comfort and size of our rooms. At the same time, … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel is perfect for a stacation. Was told spa will be opened soon.
Dear Irene, Thank you for choosing Kwetu Nairobi for your staycation and for your kind words about our team, cleanliness, and overall comfort. We’re delighted you felt at home with us. We appreciate your feedback on the room features, and we will continue working to make each stay even more enjoyable. We look forward to welcoming you back soon. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Irene, Thank you for choosing Kwetu Nairobi for your staycation and for your kind words about our team, cleanliness, and overall comfort. We’re delighted you felt at home with us. We appreciate your feedback on the room features, and… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThis hotel is full of misinformation and outright lies. From the moment you arrive, nothing matches what was promised they mislead guests with false advertising, exaggerated descriptions, and empty promises. The staff is either poorly trained or deliberately dishonest, and any attempt to get clear answers is met with evasions or rudeness. I felt deceived from start to finish. Absolutely unacceptable experience avoid this place at all costs. Zero service!!!!!!!!
This hotel is full of misinformation and outright lies. From the moment you arrive, nothing matches what was promised they mislead guests with false advertising, exaggerated descriptions, and empty promises. The staff is either poorly trained or deliberately dishonest, and any attempt to get clear answers is met with evasions or rudeness. I felt deceived from start to finish. Absolutely unacceptable experience avoid this place at all costs. Zero service!!!!!!
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations. Please know that we are committed to warm and genuine service, and we are sorry if any of our interactions came across as less than welcoming. This is never our intention. Your comments are quite broad and, unfortunately, do not provide us with specific details that would allow us to investigate or take corrective action. We encourage all guests to raise any concerns during their stay so that our team can address them promptly. Something we were unfortunately not given the chance to do here. We take pride in being transparent in our communication and in delivering the experiences we promise, as reflected in the many positive reviews we receive. While it is difficult to follow up further without guest details, we remain committed to genuine service and honest hospitality, and we would welcome the opportunity to discuss your stay should you wish to reach out directly. For future guests, we warmly invite you to experience Kwetu Nairobi firsthand. A place where authenticity meets comfort, and where our team takes pride in creating memorable stays, as reflected in the many positive reviews we continue to receive. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations. Please know that we are committed to warm and genuine service, and we are sorry if any of ou… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewIt was very modern, nice and comfortable with good facilities and a beautiful setting We also had great service from Agnes on reception who went above and beyond for us
The pool was not heated and very cold and there was not enough lighting in the bedrooms - too dark for anything
Dear Donald, Thank you for your glowing feedback and perfect scores across so many areas. It truly means a lot to our team. We are delighted to hear that you enjoyed our modern design, beautiful setting, and the comfort of our facilities. Agnes will be especially pleased to know her attentive service stood out to you. We appreciate your constructive comments regarding the pool temperature and lighting in the bedrooms. Your observations are valuable, and we will review these points with our management team to explore possible improvements for future stays. We hope to welcome you back soon for another memorable visit at Kwetu Nairobi. Warm regards, Kwetu Nairobi, Curio Collection by Hilton Our Place, Your Home
Dear Donald, Thank you for your glowing feedback and perfect scores across so many areas. It truly means a lot to our team. We are delighted to hear that you enjoyed our modern design, beautiful setting, and the comfort of our facilities. … Show more
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewStaff were rude
Dear Amina, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, particularly in your interactions with our team. At Kwetu Nairobi, we pride ourselves on creating warm, respectful, and memorable stays for all guests. During your visit, our team extended several courtesies, including a complimentary airport transfer and a late checkout, in an effort to ensure your comfort and convenience. While we understand that experiences can be personal and subjective, it is disheartening to learn that these efforts did not come through as intended. We also wish to acknowledge that our team members are trained to maintain professionalism at all times, even in challenging situations, and we remain committed to a culture of mutual respect between guests and staff. Your feedback has been shared with our management team for review, and we will continue to refine our service to ensure we meet the high standards we set for ourselves. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Amina, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, particularly in your interactions with our team. At Kwetu Nairobi, we pride ourselves on creating war… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewVery modern and housekeeping on top notch! Basically very beautiful. There is a lady called Janet at the 3rd floor restaurant she is exceptional even with kids!!!
1. Mix up with the check in process… we were a family they promised us to be on same floor but we ended up on different floors thus movement to each others room and access to lifts was an issue. 2. The traffic for non residents is massive 3. The pool I think is for optics because restaurants tables are set up right next to the pool. So the waiter kept telling us to swim ‘slowly’ not to inconvenience because people are having their meals😏😏. Suggestion is the set up next to the pool should be after 6pm when the pool is closed for use.
Dear Roda, Thank you so much for taking the time to share your experience with us. We are glad to hear that you appreciated the modern design of our spaces, the cleanliness, and our dedicated housekeeping team. Your kind mention of Janet at the 3rd floor restaurant has truly made our day! We will be sure to share your lovely words with her. That said, we sincerely regret the challenges you encountered during your stay. We understand the importance of families staying on the same floor, and we apologize for the inconvenience caused by the room allocation and lift access limitations. Please be assured that we are actively reviewing our check-in coordination to ensure this doesn’t happen again. Your feedback on the poolside setup is also very valuable. We are currently exploring ways to enhance this area so that both swimmers and diners can enjoy their time without compromise. Your suggestion on timing is appreciated and will be taken into serious consideration. Thank you once again for choosing Kwetu Nairobi. We hope to welcome you and your family back with a smoother and even more enjoyable experience next time. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Roda, Thank you so much for taking the time to share your experience with us. We are glad to hear that you appreciated the modern design of our spaces, the cleanliness, and our dedicated housekeeping team. Your kind mention of Janet a… Show more
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe hotel is exceeded expectations - excellent rooms, service, and facilities. We loved the breakfast and also made use of the gym and restaurant.
When we visited the spa was not available; it would be great to have access to a jacuzzi/steam room alongside the pool.
Dear Layal, Thank you so much for taking the time to share your experience with us. We are delighted to hear that your stay at Kwetu Nairobi exceeded your expectations, from the rooms and service to our facilities and breakfast offerings! We truly appreciate your feedback regarding the spa and wellness amenities. While our spa is not yet open, plans are well underway, and your suggestion to include features like a jacuzzi and steam room is invaluable as we work to create a complete relaxation experience for our guests. It was a pleasure having you with us, and we hope to welcome you back again soon, perhaps for a wellness retreat next time! Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Layal, Thank you so much for taking the time to share your experience with us. We are delighted to hear that your stay at Kwetu Nairobi exceeded your expectations, from the rooms and service to our facilities and breakfast offerings! … Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewEverything was at the highest possible level, every detail, every service. Excellent breakfast. Always smiling staff who are always there when you need them. The complex of the hotel with all its passages and elevators. Beautiful rooms surrounded by greenery that provide you with a wonderful dream. Until now, I have never had a problem writing a few words about my hotel stays, but this time it is really difficult for me to find the words to describe the excellence that this hotel provides together with the staff.
Nothing
Dear Faruk, Wow! What an incredibly heartfelt message! We are truly honoured by your kind words and thrilled that your experience at Kwetu Nairobi exceeded your expectations in every way. Your appreciation for the little details, the ambiance, our breakfast, and most of all, our always-smiling team, means the world to us. It is guests like you who inspire us to keep raising the bar. We are delighted that you experienced the magic of Kwetu and the serenity of our lush surroundings, a true "home away from home." Whenever your travels bring you back to Kenya, we will be right here waiting to welcome you again. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Faruk, Wow! What an incredibly heartfelt message! We are truly honoured by your kind words and thrilled that your experience at Kwetu Nairobi exceeded your expectations in every way. Your appreciation for the little details, the ambi… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewDesign / Styling, staff, breakfast buffet
layout of the hotel is confusing, it's a bit of a labyrinth with insufficient signings, and the spa (for which there are signs) doesn't exist yet.
Dear Gerald, Thank you for your kind review and for rating your experience so highly. We are thrilled to hear that you enjoyed the design and styling of the hotel, the breakfast buffet, and the hospitality from our team. It is always our goal to create a calm and welcoming refuge for our guests. We also appreciate your honest feedback regarding the layout and signage. With our unique design spread across multiple blocks, we understand it can feel a bit like a labyrinth at times. We are actively working on clearer wayfinding solutions, and your comment helps reinforce just how important that is. As for the spa, you are absolutely right. While it is not yet operational, it is in the pipeline, and we are excited about what’s to come. Thank you again for choosing Kwetu Nairobi. We hope to welcome you back for an even smoother and more relaxing stay in the near future. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Gerald, Thank you for your kind review and for rating your experience so highly. We are thrilled to hear that you enjoyed the design and styling of the hotel, the breakfast buffet, and the hospitality from our team. It is always our g… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewClean, modern, and luxurious. Phenomenal breakfast too!
Shower water pressure was too low and super modern shower mixer was complicated to operate - sometimes the traditional is better than the modern
Dear Andrei, Thank you so much for your glowing review and for rating so many aspects of your stay a perfect 10! We are delighted that you found our hotel clean, modern, and luxurious, and that you enjoyed the breakfast experience as well. We also appreciate your honest feedback on the shower. Your point is well taken, and we are already reviewing ways to improve both functionality and guest comfort in that area. It was a pleasure having you with us, and we hope to welcome you back on your next visit to Nairobi, whether for business or a quick escape. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Andrei, Thank you so much for your glowing review and for rating so many aspects of your stay a perfect 10! We are delighted that you found our hotel clean, modern, and luxurious, and that you enjoyed the breakfast experience as well.… Show more