We were on the first floor, there was a constant buzzing, droning noise, no idea where it was coming from. This incessant noise kept us awake, finding it difficult to sleep.

The hotel was one of the best we have stayed in for a long while, clean and comfortable. The shower was exceptional and the breakfast was excellent !!! The staff were friendly.

Stayed in August 2025

Room facilities like towel, glasses and restaurant food is not tasty.

I like hotel location

Stayed in August 2025

Well to be honest am working in hospitality also i wake up I go down to have my cigarettes after i done the lady she was there i ask her prepare my bill i leaving at 9 she ask for my room i told her 3305 she reply with a attitude face like i was disturbing her there she asked with 3305 because that was my room as far as i know i told her it i double check and i come back but i give her my name she should fine my name to on the system i just left. When i come to do the check out she give me ly invoice but for my receipt that what am sign in the restaurant i was waiting for sometime because i need it to give keyan airways the reason i ask my flight was cancelled but she was not helpful i just keeping standing not saying anything after some time very short guy comes wit my bills she looks like she get forced to come to work... In the restaurant it was not bad but staff need more about customers care followed up. I order a cocktail i get my one first because it very easy. One my friend he get his one after 15 minutes my piont is we are two no matter what drink supposed to come together but that time i should finish my drink but i wait for my friend drink to come to make a tose. Tool's and details is inportant my friend asked for hot water after he get his hot water so no cup on our table the waiter ask my friend you need cup hello how he going to drink the hot water 🙄🙄🙄🙄 those details should be work on it

Excellent welcoming with the two gentlemen i done va quick check-in and the short guy take me to my room show me everything what i need to know thank you

Stayed in August 2025

The only thing is in our 4 day stay we didn’t have hot showers maybe tepid at best.

The property is well located only a short walk to centre. Staff are generally pleasant. Breakfast has a good variety and menu also gives plenty of choices and food well prepared. Room big, very comfortable and clean. Overall this hotel has a lot to offer.

Stayed in August 2025

The walls of our room were thin, and I could hear conversations happening next door. I am a light sleeper and did not have much sleep when a couple next door argued all night.

The room was spacious, and breakfast was delicious with a range of options. The place was very clean and the staff were very courteous and helpful.

Stayed in July 2025

At the time there was some construction going on next door. So it was an early morning. Unfortunately, it's out of their hands. Restaurant staff were friendly but could be a bit more attentive.

Friendly staff. Very helpful. The room was clean and the bed very comfortable.

Stayed in July 2025

i didn’t know the full facility’s of the hotel

the breakfast was the best

Stayed in June 2025

We needed a second work area desk. Shower not hot With physical disability entry way ar night had srep down and no elevator to our room Constructionnoise at adjacent propery

Friendliness of staff

Stayed in July 2025

The room I stayed in was very dark and it was not possible to open the window. The hot water in the shower took a long time to get there (in the range of full 5 minutes). There were no bed side lights. The towels were clean but had holes / were very frayed. The breakfast was pretty good but somewhat disorganized.

The top terrace was nice and the room was big. Two half liter bottles of water were brought to the room everyday.

Stayed in July 2025

Bathroom was dirty ,sink wasn’t cleaned

Staff where good

Stayed in May 2025

Good pleasant hotel

Stayed in April 2025

Cleanliness of the bath room and the toilet needs renovation

Meals and location

Stayed in May 2025

Went to the rooftop restaurant for lunch. The lamb chops were tougher than Kenya’s economy. Very tough yet the knives very blunt.

The amenities in the room vs the rate they charged me. It was value for money. Hot shower worked well. Just give it some time to run. Tiny but clean bathroom. Loved that I could work from the room thanks to desk + seat provided.

Stayed in May 2025

The limited Menu as in all East Africa btw.

The Staff(Loice was exceptional)were very helpful and the buffet breakfast heavenly. The bathrooms were great.

Stayed in April 2025

It looks a bit dated, but everything works perfectly.

The towels were super soft and smelled nice, the breakfast had a lot of delicious options, and the staff was super helpful and kind.

Stayed in May 2025

Good location

Stayed in April 2025

Availabi;;ity of all facilities to use in tje room, and the cleanlines part of it

Custmer Service

Stayed in March 2025

Place is a little old but good for the money.

Bed comfortable, shower hot with alot of pressure. Buffet breakfast good!

Stayed in April 2025

I didn't like the twin beds being put together next to another to form a queen size bed as its not comfortable especially for two people sleeping on the bed. Also, I didn't like how there was no microwave anywhere in the hotel to heat up food not purchased from the restaurant. That's not good customer service as it severely limits ordering or take out foods. Also, at night, there is no place you can walk safely. Although it's located in a convenient location, it's very dark outside and there is nothing you can walk to and from without getting a cab ride. Lastly, since there is construction next door, it may be difficult to sleep past early morning hours.

I enjoyed the breakfast buffet in the morning with various options to choose from and I enjoyed the view at the rooftop balcony upstairs. Location is convenient and a cab ride to many attractions. Lastly, the staff was awesome.

Stayed in March 2025

Very affordable. Staff were always willing to help.

Stayed in April 2025

It was good and they let us keep another day for when we come back as we checked out earlier than we thought

Stayed in April 2025

The location is good, but the service needs to improve professionally. The wifi doesn't work in some rooms and was not fixed on time until I was removed from the room to the next one. The communication plan is very poor when it comes to international standards. The telephone ☎️ in room doesn't have the front desk customer service info. number and emergency number. The hotel should have stickers on the telephone that have the front desk customer service number and emergency number on it written. They only tell, call one hundred if you need assistance that's not professional.

Stayed in March 2025

I was satisfied,

friendly people

Stayed in February 2025

There were days when there was a foul sewer smell. It was really overpowering

It is a serene environment. Friendly and helpful staff. An interesting policy of not allowing guests to get knives

Stayed in March 2025