Reviews of La Maison Royale 3 stars
09 Mogotio Road, Westlands, 00200 Nairobi, Kenya
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewCustomer service was professional. Rooms had comfy beds and the general Hotel environment was serene.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBreakfast was ok
Service was somehow unproffessional you could ask for spoons, servietts ,cups. We kept on asking for small things which are basically supposed to be on the table set up. The service People looked disturbed after every help we needed from them .Morning Buffet were no plates we kept on asking or begging for a plates and other staffs. The rooms were dark,no wondows and everywhere stinks of sigarrets, because the premise allows curstomers to smoke inside the rooms and in floors. The Hotel is loud because of contructions in neighbourhood. The rooms need a serious repair and serious cleaning.
Dear Jacqueline, Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience. While we are glad to hear that breakfast was acceptable, we apologize that several aspects of your stay did not meet expectations. We sincerely apologize for the shortcomings in service during breakfast and things like spoons, cups, and napkins should certainly be readily available, and it is disappointing to hear that you felt uncomfortable asking for basic items. We will be addressing this with our team immediately to improve the guest experience moving forward. We also regret the condition of the room and the discomfort caused by the smell of smoke and noise from nearby construction. We want to clarify that our hotel is strictly non-smoking. Smoking is not permitted inside guest rooms or on the property, and we are actively reinforcing this policy. We’ll be investigating your report further and taking appropriate action. Your comments have raised concerns we will be reviewing seriously especially regarding ventilation and cleanliness. We understand how these issues impacted your stay, and we truly apologize for that. Please know that your feedback is valuable to us and will be used as part of our ongoing efforts to improve the property and guest experience. Thank you again for your honest review. Kind Regards, Pauline Wairimu, The Management Team, La Maison Royale Hotel Westlands.
Dear Jacqueline, Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience. While we are glad to hear that breakfast was acceptable, we apologize that several aspects of your stay d… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe hotel was one of the best we have stayed in for a long while, clean and comfortable. The shower was exceptional and the breakfast was excellent !!! The staff were friendly.
We were on the first floor, there was a constant buzzing, droning noise, no idea where it was coming from. This incessant noise kept us awake, finding it difficult to sleep.
Dear White, Thank you for your positive review and for taking the time to share your experience. We are truly delighted to hear that you found our hotel clean, comfortable, and one of the best you have stayed in recently. It is great to know you enjoyed the exceptional shower, our breakfast, and the friendliness of our team. That said, we apologize to hear about the persistent noise you experienced during your stay. We understand how important a good night's sleep is, and we apologize for the disturbance. Our team is currently investigating the source of the sound so we can resolve it and ensure a more restful experience for future guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for an even more relaxing stay. Kind Regards, Pauline Wairimu, The Management Team, La Maison Royale Hotel Westlands.
Dear White, Thank you for your positive review and for taking the time to share your experience. We are truly delighted to hear that you found our hotel clean, comfortable, and one of the best you have stayed in recently. It is great to kn… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI like hotel location
Room facilities like towel, glasses and restaurant food is not tasty.
Dear Abdemanaf, Thank you for your feedback. We are glad to hear you liked our location, it is something many of our guests enjoy. We apologize to learn that the room facilities and food did not meet your expectations. Your comments are important to us, and we will certainly share them with our housekeeping and kitchen teams to help us improve. We appreciate you taking the time to share your experience and hope to have the opportunity to provide you with a better stay in the future. Kind Regards, Pauline Wairimu, The Management Team, La Maison Royale Hotel Westlands.
Dear Abdemanaf, Thank you for your feedback. We are glad to hear you liked our location, it is something many of our guests enjoy. We apologize to learn that the room facilities and food did not meet your expectations. Your comments are im… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewExcellent welcoming with the two gentlemen i done va quick check-in and the short guy take me to my room show me everything what i need to know thank you
Well to be honest am working in hospitality also i wake up I go down to have my cigarettes after i done the lady she was there i ask her prepare my bill i leaving at 9 she ask for my room i told her 3305 she reply with a attitude face like i was disturbing her there she asked with 3305 because that was my room as far as i know i told her it i double check and i come back but i give her my name she should fine my name to on the system i just left. When i come to do the check out she give me ly invoice but for my receipt that what am sign in the restaurant i was waiting for sometime because i need it to give keyan airways the reason i ask my flight was cancelled but she was not helpful i just keeping standing not saying anything after some time very short guy comes wit my bills she looks like she get forced to come to work... In the restaurant it was not bad but staff need more about customers care followed up. I order a cocktail i get my one first because it very easy. One my friend he get his one after 15 minutes my piont is we are two no matter what drink supposed to come together but that time i should finish my drink but i wait for my friend drink to come to make a tose. Tool's and details is inportant my friend asked for hot water after he get his hot water so no cup on our table the waiter ask my friend you need cup hello how he going to drink the hot water 🙄🙄🙄🙄 those details should be work on it
Dear Willerfreminot, Thank you for taking the time to share your detailed feedback with us. We are very pleased to hear that your arrival experience was warm and efficient, and that our front office team particularly the two gentlemen who welcomed you, made a positive first impression. We will be sure to share your kind words with them. That said, we apologize to hear about the challenges you faced during your check-out and restaurant experiences. What you described does not reflect the standard of service we strive to provide, and we appreciate you bringing these matters to our attention. Please accept our sincere apologies for the attitude you perceived from our colleague during check-out, as well as the delay and confusion regarding your restaurant receipts. We understand the importance of having accurate and timely documentation. Regarding your restaurant experience, we agree that attention to detail such as timely drink service and ensuring cups are readily available is essential. We regret that these standards were not met during your visit and will be addressing this with the team to ensure it does not happen again. Your comments are valuable and will be used as a tool to guide our ongoing training and improvement. We genuinely hope to have the opportunity to welcome you back in the future for a smoother and more enjoyable stay. Kind Regards, Pauline Wairimu, The Management Team, La Maison Royale Hotel Westlands.
Dear Willerfreminot, Thank you for taking the time to share your detailed feedback with us. We are very pleased to hear that your arrival experience was warm and efficient, and that our front office team particularly the two gentlemen who … Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewValue for money. The breakfast was good, not a lot of options but nice. Comfortable bed. The rooms are spacious.
A bit of slow check-in if large groups check in at the same time. A few extra guys at the front desk can help manage the queues
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are glad to hear you found your stay to be good value for money and that you enjoyed our breakfast, spacious rooms, and comfortable beds. We also appreciate your constructive comments regarding the check-in process. Your suggestion about additional front desk staff during peak times is very helpful, and we are reviewing our processes to improve efficiency for future guests. We hope to welcome you back again soon. Kind Regards, Pauline Wairimu, The Management Team, La Maison Royale Hotel Westlands.
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are glad to hear you found your stay to be good value for money and that you enjoyed our breakfast, spacious rooms, and comfortable beds. We also appreciat… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe property is well located only a short walk to centre. Staff are generally pleasant. Breakfast has a good variety and menu also gives plenty of choices and food well prepared. Room big, very comfortable and clean. Overall this hotel has a lot to offer.
The only thing is in our 4 day stay we didn’t have hot showers maybe tepid at best.
Dear Donna, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, the comfort and cleanliness of your room, as well as the variety and quality of our breakfast offerings. It is also wonderful to know that our staff made a positive impression on you. We do, however, sincerely apologize for the issue you experienced with the hot water during your stay. This is certainly not the standard we aim to provide, and we appreciate you bringing it to our attention. Our maintenance team has been informed and is currently investigating to ensure this does not happen again in the future. We truly value your comments and hope to have the opportunity to welcome you back for a more seamless experience. Kind Regards, Pauline Wairimu, The Management Team, La Maison Royale Hotel Westlands.
Dear Donna, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, the comfort and cleanliness of your room, as well as the variety and quality of our breakfast offerings. I… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewGood hotel but a bit old. Room of executive room was huge, but room was a bit old.
Bathroom drain was clogged so when you take a bath you will have to stand in clogged Water.
Dear Anjana, Thank you for taking the time to share your feedback. We are glad to hear you appreciated the space of the executive room and enjoyed your overall stay. We apologize to hear about the clogged bathroom drain. That is certainly not the experience we want for our guests. We have already passed your comments along to our maintenance team so they can address it promptly. We appreciate your feedback on the room's condition as well. While the hotel does have some older features, we are continually working on updates to ensure a more comfortable experience. We hope to welcome you back again soon and provide an even better stay. Kind Regards, Pauline Wairimu, The Management Team, La Maison Royale Hotel Westlands.
Dear Anjana, Thank you for taking the time to share your feedback. We are glad to hear you appreciated the space of the executive room and enjoyed your overall stay. We apologize to hear about the clogged bathroom drain. That is certainly … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewAmazing customer service and value for money
I wish the windows closed because it was freezing and the windows were too high to reach plus the mosquitos were crazy And maybe I could not figure out how to turn on the hot shower or it had no hot shower
Dear Ifedha, Thank you for your positive review about our customer service and value. We truly appreciate your feedback. We apologize to hear about the issues you experienced during your stay and that not being able to close the windows and feeling cold is definitely not the experience we aim to provide, and we understand how uncomfortable that must have been, especially with the mosquitoes. We will also double-check the hot water system and make sure instructions are clearer moving forward. Your comments help us improve, and we really value you taking the time to share them. We hope to welcome you back with an even better experience next time. Kind Regards, Pauline Wairimu, The Management Team, La Maison Royale Hotel Westlands.
Dear Ifedha, Thank you for your positive review about our customer service and value. We truly appreciate your feedback. We apologize to hear about the issues you experienced during your stay and that not being able to close the windows an… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe room was spacious, and breakfast was delicious with a range of options. The place was very clean and the staff were very courteous and helpful.
The walls of our room were thin, and I could hear conversations happening next door. I am a light sleeper and did not have much sleep when a couple next door argued all night.
Dear Ouma, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the spacious room, our breakfast offerings, and the cleanliness of the property. It is also wonderful to know our team left a positive impression with their courtesy and helpfulness. We apologize to hear that your rest was disturbed due to noise from neighboring rooms. We understand how important a good night's sleep is, especially for light sleepers. Your feedback is valuable, and we will look into ways to improve soundproofing where possible, as well as explore solutions to better manage guest comfort during such situations. We hope to have the opportunity to welcome you back for a more restful stay in the future. Kind Regards, Pauline Wairimu, The Management Team, La Maison Royale Hotel Westlands.
Dear Ouma, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the spacious room, our breakfast offerings, and the cleanliness of the property. It is also wonderful to know our team left a p… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified review