A bit noisy at times with noise fr Bistro. Staff are a bit lacking in providing information.

Great location next to a Mall. Large spacious suite rooms.

Stayed in July 2025

Breakfast is a bit limited.

The room was clean, very spacious and modern.

Stayed in June 2025

Not so good wifi in some rooms. A bit dated.

Spacious rooms, good location – indeed next to Westgate mall.

Stayed in June 2025

We appreciated the quality of the property itself, but we encountered a few service-related issues that impacted our overall experience: The washing machine in our apartment leaked during use, causing flooding in the space. Although cleaning staff came to address the water, no attempt was made to repair the machine or offer a replacement. Instead, we were advised not to use it again. Breakfast was included in our booking, but the experience was disappointing. On the first day, although breakfast was advertised as starting at 7:00 a.m., it was not ready until around 7:30. On the second day, we arrived at 8:00 a.m., but all the food was cold. After that, we chose not to return for breakfast. We shared our concerns with staff, who mentioned they would inform the manager, but we never received any follow-up or response from management. We had also arranged an airport transfer upon arrival, but no one showed up to meet us. Despite being told the driver was present, we were unable to locate anyone. In summary, while the property itself was impressive, we believe the service and management responsiveness need significant improvement.

Excellent property, comfortable and spacious

Stayed in April 2025

Sadly there was construction work nearby

Friendly and helpful staff Daily cleaning Good fresh food from the hotel restaurant

Stayed in April 2025

Definitely have breakfast in your room - no other guests in the restaurant in the morning!

Large comfortable and quiet rooms. Option to have breakfast in the room. Free airport transfer

Stayed in February 2025

No cot for our 17 month baby. We would not have booked if we had known this prior to booking.

Really good breakfast, friendly staff and excellent location

Stayed in February 2025

Airport pick up was a mess and in the end we arranged an Uber.

Location, location, location. A brief walk to the mall where lots of food options and shops were available.

Stayed in December 2024

Breakfast. The staff needs la bit of training in hospitality.

The breakfast needs to be improved. Fruits were nice. I do think for the standard your breakfast needs a lot of improvement.

Stayed in February 2025

A little bit noisy during night time because apartment facing the front gate.

Location near Westgate shopping center. Comfortable 2 bedroom apartment- they upgraded us free of charge. Good breakfast. Friendly staff.

Stayed in February 2025

Rubbish shower cubicle, it leaked like a sieve and we had a flooded washroom floor. No plug socket by a mirror, fridge had to be used as a bedside table, lol.

Great location for Westgate, friendly and helpful staff, great food, nice restaurant, pool and bar, comfortable beds.

Stayed in February 2025

The rooms are supposed to be soundproof, but they are not. You will hear noise, especially on the weekends. I wouldnt encourage it for long term stay, especially not on the weekends. But during the week its not too bad

As always, the people are nice and friendly, I dont think I have ever had a non-happy interaction with a Kenyan person It is a 20 second walk to the mall.

Stayed in February 2025

non

ALL Was very awesome

Stayed in January 2025

A little tired in places. Breakfast was average. Pool was col

Great location to explore westlands. Very secure. Great food in the bistro. Rooms kept very clean

Stayed in January 2025

The main living room area didn’t have any temperature control and it got really hot.

The room was even bigger than we thought. We didn’t know it was a full living room, dining room and kitchen with two separate bedrooms. The location was a 3 minute walk to the mall, which was nice.

Stayed in January 2025

Poor maintenance, bathroom wasn't good.

It was well located close to west gate mall, which it's Ideal to run errands, buying a sim card, currency exchange, and good food.

Stayed in December 2024

The bed in 503-2 was rickety and noisy with any movement. I recommend that this is evaluated and improved upon.

The room was amazing!!

Stayed in January 2025

Hotel shuttle service didn’t pick us up. Lied that was at airport but wasn’t there. Luckily Uber works very well in Kenya if not we would have been left at the airport.

The location next to a mall made for easy shopping and dining. The rooms were large and showers were hot. Internet was hot and miss.

Stayed in December 2024

Room was fantastic and was as expected. Location is on point and is a walking distance if you need to do some shopping etc. The staff also went out of their way to ensure we had everything we needed. From Dorcas, Yvonne, Purity, Sharon (GF), Sharon at reception, Julius, Brian, Bernard & Lydia . Also Vikram the Director needs a mention too. I will deffo visit again in the near future.

Stayed in October 2024

We first got a room on the ground floor and when we arrived there in the middle of the night all of the windows were open. One of the windows wouldn’t lock at all. It didn’t feel safe. The room seemed also quite old. We got moved to an upper floor the next day. The room was nicer. Breakfast wasn’t anything special for the price.

The location and price.

Stayed in November 2024

The way breakfast is served

Location

Stayed in November 2024

Facilities were old

Location, staff

Stayed in October 2024

None

Everything

Stayed in August 2024

Nothing

Location

Stayed in July 2024